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Might need to snag that Bird of Paradise sooner than later...
Interesting, will need to remember that, eventually it let me in, but you do not want to try to use bookmarks or open stuff in a new tab (at least in reg mode) as it put me into a waiting room again
last night/overnight I made 2 orders over $200 to qualify for all the promos and confirmed at the time that homestead kitchen was in both baskets at checkout.
wake up to find in my second order confirmation Homestead Kitchen has been removed. The order is till over $200 all SW. the other promos still show.
I know the T&Cs say ‘one per household’ but this is the first time I have experienced it being applied. Is SaH cracking down on this?
Either that or their system is screwed up and you will actually get both 🤷
maybe I’ll just have to eat this one and chalk it down to experience. Spreading the orders out may be the way to go, but runs the risk of missing the sets I want, lol. Catch 22.
C/S is usually pretty good about being cool about it, but the policy is one promo per household.
One time in-store, I think I got four HP promos because they were getting rid of them. Something to the effect of - 'If you're spending $249.99 on a castle, the least I can do is give you two or three of the paltry $50.00 threshold promo.'
And I too got the same deal, but I also added #75329 Death Star Trench Run just because.
EDIT: Oh, duh, that wouldn't work in this situation though because the requirement was for SW sets specifically. In that case, the best option is to find a keychain or a battle pack.
I was on already when the promo started and checked out. Everything obviously was in stock that I ended up ordering. I received an email later that night saying the one battlepack was on backorder..How many had to be ordered immediately for mine to not go through and get put on backorder?
They were unwilling to send out another set ‘to provide opportunity to other Lego fans’ to receive the promo. First time I have had CS not try to ‘fix it’
Not sure if the online duplicate promos gravy train may be coming but given my return from the dark ages will likely limit or carefully select my purchases direct from [email protected] moving forward.
But it is definitely frustrating if it is not applied universally. I've had a few times where the retail LEGO stores are generous with promos, and other times they are tight-fisted. Frankly, I don't know why LEGO would care so long as multiple thresholds are met. Selling $320.00 of product to two people isn't 'more' on the sales sheet if sold to one person.
Maybe it's me, but I wouldn't want someone that spent $320.00 on product and took the time to call customer service to feel that they were left unsatisfied. I'd have offered to send another promo or do some complimentary VIP points.
LEGO CS is great for a lot of people. I've had mixed results. When I requested to get the proper spelling of shield for the Delorean set and they said they won't give it to me unless I can prove I own the set. Okay, so I had to give them a receipt (I bought it FROM them, so not sure why they couldn't see that on my account). Then they said I had to give them the numbers on the back of the instruction manual to prove I actually owned it... I gave them the numbers. I still never received the proper piece. I don't get it.
I learned years ago (but after this event), to just try again later with a different CS rep. Now in this situation since it is a timed GWP, I'm guessing that would be a bit more difficult.
And yes, it is their policy for one per household, so it makes sense to actually enforce it. Even though it has been one per household for many years and they usually don't enforce it. So who knows.
I could see them caring if they knew they had pretty limited stock, and wanted to ensure as many people as possible could get them, and to limit the number of people that were angry they couldn't get them because they were out of stock. But it would definitely still be inconsistent with the way they've enforced for things like that in the past.