"Yes it is correct that we have a stability issue with the Space Shuttle 10213. It became apparent after 2 months in the market that too many had called consumer service regarding stability with the tank and during play with the model. As a display model it had the needed stability, but it has been stated again that even though it is an 14+ model it should be possible to play with the model.
There has been made a PDF that shows the changes needed and if consumer service is call they will send the needed elements and the PDF. All new sets packed from around week 10 will be with the improved build up. The set number will not change."
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Comments
Cheers from Claremore, OK!
Dave
What exactly does the pack come with and where does it go?
To that end, I sent the following message via the LEGO Customer Support site:
Thanks for getting in touch with us.
I am sorry to hear you are having stability problems with your LEGO® set. I know how frustrating it can be when a model falls apart during play. As it is not easy to find out exactly what is wrong with your set via an email, it would be best to start with you building your model once again, paying extra close attention to every step in the building instructions. It easily happens that a step is overlooked or bricks are put together slightly differently than shown in the instructions. Little variations in building can affect the whole model and its stability.
If after this, you still have problems or need some bricks replaced please get in touch with us again and we will be very happy to help. It would be best to call one of our experts on the free (from landlines) phone number 1-800-835-4386 (8am - 10pm Monday to Friday or 10am - 6pm Saturday to Sunday).
Best wishes!
Sincerely,
*******
LEGO Direct Consumer Services
I called again to make sure they were sending the pack and they were confused on the email too, but reassured me that the pack was in the mail and I would receive it between 10-14 days. Reading others comments, it does seem as though they are making it difficult to get the revised building instructions and pieces. I would persist in demanding the update as it is a known issue and there's no reason why we shouldn't get it after paying $$$ for the set.
Hi I'm 5.
once a mother, I guess...
The representative was very friendly and helpful, and was able to look up my email history based on my phone number - which is both impressive and a bit scary, but whatever. Anyway, she said that the parts pack had been sent out to me that very day and I should receive it any day now.
Anyone fancy scanning the service instructions to show others what is involved, or provide a link to them on the web?
Thanks in advance!