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Here are a couple of links-- a main page article explaining the new system and a thread discussing problems with the new system. I just redeemed some points for coupons to use in store (supposedly automatically attached to your VIP card), so I will see how that works this week.
I have heard of others missing points, so I would contact CS about that...
There's a little of it in this thread but the majority of it unfolding on July 10th (when it was launched) is here:
Towards the bottom of the first page and all 6 pages.
It also continues here:
It's also on the main page, on a late in the day of launch article here (took some 7+ hours after launch for the article to be published and no other fan site had):
and here where a nameless head of the program made comments about it including about a lesson learnt which simply doesn't seem to be:
To be honest the comments on the article probably tell you more about the state of things than the "answers".
And lastly, they amalgamated shop/play/vip/CS/corporate areas silently under one lego.com without warning more recently and before they had fixed the existing bugs in the disjointed areas of the website making it more full of bugs than ever....
Now, nearly 2 months on I am still unable to access the vip rewards area from my tablet, place an order, have my cookie preferences respected or anything useful I might want to use the website for and the joke of it all is my most recent and sadly laughable experience two nights ago that I won't go into here.
If you have questions ask away in one of the threads above and I'm sure people will help catch you up. If you believe you have lost points definitely contact CS.
Hope it all works out for you. I've almost given up on lego.com altogether.
Thank you both very much for all the info and links. Much appreciated!
Status: I got plenty of catching up to do!
I have to say, whatever they did over at TLG to their websites has made it the worst it has ever been. I cannot place orders on their website, instead I have to call them. In so far as it does work (which it does not) the overhaul and redesign is just terrible.
I am not sure if I lost VIP points. I don't think so, but I cannot check my VIP point history etc. etc.
I just placed a small order over the phone today, and will be sent the 'gift with purchase' Hidden Side Juicebar set too.
BTW, I tried using VIP points for the first time since the new “improved” system... redeemed online, and lo and behold the “voucher” showed up in store — all in all more cumbersome but at least it worked to some degree.
Your bricksetter @sonatine01 needs your entry.
Embarrassing moment, doesn't have to be yours 45 minutes to the big draw. And anyone else I haven't tagged yet, yours or a friends too!
Of course ended up with the Brickheadz bee and Hidden Side sets as promos. I’m excited as this is giving me a chance to experiment with Hidden Side before I go all in on the theme. They also tossed in #2000416, which is some odd little Serious Play polybag from 2012.
Chatted with CS and they manually added the GWP to my order. (I don't envy CS for having to address all the [email protected] **** that should simply work.) So far still nothing unusual.
However that the GWP then showed up as "Project Jaws" on my order did bring a smile to my face :)
That said, as an adult with no kids, I don't feel I'm missing anything without using the app. From all accounts, it's exactly the child friendly content I'd expected; which is perfectly fine, given the intended audience. I don't feel that completing redundant in app tasks would add anything to my enjoyment of the sets. I have Candy Crush for that. :p
Brand store in the UK - large cup £11.99 - keep with reuse sticker for next time 75p off that price small cup £6.99 keep with reuse sticker for next time 50p off.
Building the bricks inside the cup is allowed, lid should be fully closed though.
The most recent pics above were of cups that were grabbed to go. The people purchasing didn't have time to build to get more in.
I've heard this rule is largely dependent on the specific store you're filling up at. My local store is extremely gracious with the definition of a "closed" cup. I've had it where the lid is floating a plate or two width above the top lip of the cup. They gladly take it, tape it up, and send me on my way.
However, I've heard other stores have a rule that the lid has to fully snap on for it to be considered proper.
As @[email protected] said, it really depends on how the store is.
There is a new LEGO Store opening that is 8 minutes away from my house. Opening 5 days from now, no less!! I call myself a fan of LEGO?? How did I not know this? It was only last week that I thought, “oh, wouldn’t it be nice if they put a LEGO store there. That will never happen, though...”
Jax Florida is getting a LEGO store!! My birthday just got even better! :D