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^ That was me metaphorically running naked through this thread as the world seems to be coming to an end.
Plus, the Secondary Market on those coloring pages is going to go THROUGH THE ROOF in a few years time. Watch out Purple Dave, I can predict the future too!
Has anyone used their points today to get money off their order?
Before you just had to click on ‘redeem points’ at checkout but now it seems unnecessarily more complicated.
Or maybe I’m just tired and don’t have the patience to deal with the change.
@Ian_S Yeah the bloom is off the rose. Mostly it's just sad. I was really hoping with a new Chief Information Officer in the fold since March (edit turns out it's since 6th April) that this rollout would be the start of improved IT implementation at TLG even it was delayed. I was hoping that I'd be pleasantly surprised today. Instead, well, you know the rest.
@basty Because, if I can no longer use vip points which were accumulated as a £5 saving for every £100 spent, I can no longer acculumate those savings each spend towards future ones. If I don't have the savings I pay more. Based on the scheme before today that was worth 5% to me.
@LuLego No, it's not you being tired. It is too complicated. Not to mention if you are not logged in to rewards when you place an order you won't earn points?! It took it about 30seconds today to tell me it was logging me out too. Not that it let me in the rewards centre. How would that work for a pab order. Quick! 2 seconds left. Awwwww too bad, start again. :o(
I can't stress this enough. I want to be able to use points instantly in store. I don't want to jump through online hoops on a shoddy website to be able to use points where I shop. It is not an improvement to take away the way I use the scheme the overwhelming majority of the time.
It's like this. If you were to total all of my online spends to date with shop.lego.com and then do the exactly the same with all my in store purchases, the chasm of difference between the two figures would speak volumes. Ditto where I spend my points. I think, to date I've redeemed points on an online order once if it's ever. My redemptions are 99.99999% in store.
Sought after money can't buy rewards will be for the incredibly lucky select few. It can't be good to be setting up a system that from time to time is going to encourage mass scrabbling to get logged in and redeem some fantastical reward. Look how well that works with promo items or new releases at midnight on the first day. It's not even occasionally, it's all the time. Whoever thought this one up needs their head testing. Great idea to have an online rewards center as an addition to the scheme but the implementation makes it a disaster.
I wouldn't mind if that had meant they fixed all the issues brought up by those complaining about all the errors but they didn't. They left a lot of them to trundle on for years. The kinds of things ccc was talking about earlier today and more. Things that should have been within their capabilities to fix.
Early indications are this is going to be more of the same.
Voucher purchasing for in store might not be there yet, but I'm certain it will be soon.
Just gained an extra 100 points for liking on Facebook, following on Instagram and answering two simple questions. Looks like there will be chances to gain points in other ways in future that will be totally optional ways in addition to purchases.
There are also other options for redeeming points that some people might like. But no one has to use them if they don't want to.
All in all, it seems like you can broadly continue to use the points in the same way as before - just need to plan ahead and use them in set values. But if you want to, there will be additional ways to get points and additional things to use them on.
But now I can’t get into the VIP section at all.
I'm not even getting the Emmet error page anymore, just a circle of the sign in to rewards page (am already signed in) and also a totally blank white page. Absolutely brilliant. At least Emmet made me laugh when I first saw him, such is his charm.
I used to be able to plan my purchases. LEGO early access to sets used to mean something. Calendars with upcoming promos used to be available. Advance notice of events used to be more than a day or a fortnight. The online offering used to be a lot better, although that's getting to be so long ago that it seems ridiculous to even mention it.
One thing that has never worked though - signal in the LEGO brand store to be able to log in to a website to carry out extra steps to redeem loyalty points. I can phone store to enquire about a product's availability and then begin the journey to store without delay to find the product is sold out well before I get there. So tell me again, how it's all pip and dandy?! They've even broken past orders a little bit too, though it's a minor error in the scheme of things. Page numbering is broken. 1of2 next 2of3 next 3of4 next and so on.
Something else I noticed too is that the site seems increasingly bloated, I made a handful of login attempts today and some posts on a largely text based site (this forum) and I've used 1GB of data! Great.
It logged in. Now it won’t.
I’ll let them sort out their mess and try again in few days time as clearly they’re experiencing teething troubles.
I wouldn’t normally be bothered, but I had accumulated a few quids worth of vouchers which I’m not prepared to lose.
So I'm confused, and I did read the FAQ on their website. But it seems that VIP points can still be used on purchases as money off, but you have to redeem a voucher online first, and then apply said voucher like a coupon, correct? And is the ratio the same? Meaning, would the old amount of points and money off equal to the same thing now? Or are we getting screwed, and they're just hoping we all use our points for other stuff aside from points off? VIP money to use was pretty much the ONLY reason I shopped with Lego an didn't wait for sales at the other stores. There really was no other incentive to do so.
What I can see is:
- a 99.99€ order used to give 99 VIP points, and I would need 100 points to get 5€ to discount;
- a 99.99€ order now gives me (according to a trial, not an actual purchase) 750 points, and I need 750 points to redeem a 5€ voucher.
So I'd say the new scheme is better in that regard. But the method of redemption of points is much, much worse.
I'm feeling a bit better now than I was for the hour between 8.30-9.30pm. I've had something to eat and taken a screen break. I really am pleased that the site is working for you @RogerKirk even if we don't have the same views.
The overall takeaways today for me though are sadness and disappointment. There's a little frustration and regret too as I was actually hoping to do that rare thing for me and place an online order for pab and bnp. A combination of some bricks for me towards completion of a special and long standing project, and some surprises for a couple of people. It's been thwarted by LEGO wiping my basket multiple times as they prepared for today (obviously) and now I have no idea when I'll be able to place it. That means those surprises might not get to me in time so that I can gift them.
<shrug> I just don't feel like a VIP to LEGO anymore. :o(
The resulting experience was worse, not only could I still not access the rewards centre, but my previous order information was also gone. I got a page not found error with Lego employee behind a counter image, with a "Home" button. Once clicked it tried to load something only to return to the exact same error page.
Logging out and returning to the original device I logged back in to check my past orders, which thankfully were there. Still no rewards centre.
First impression is that it does seem more difficult and less user friendly - the need to sign in to one's account then sign in to a separate VIP system just seems like an unnecessary barrier.
The spending points on special stuff only for VIPs seemed an interesting an idea though.
I'm going to reserve judgement until I can check it again properly in a couple of days.
That's spot on @ccc. As to what happens on the new scheme I vaguely recall there being a rounding faq question in the list of faq's I read yesterday. Can't recall what it said though.
I'd look it up but since I still can't access the reward area for my worthless points, it seems somewhat academic.
More errors, including a timeout exceeded message! for clicking on the tell me more about LEGO VIP link without being logged in. Thought I might try logging in at the next step instead of first to maybe cut down the ridiculous number of redirects the page was going through yesterday (and today) but that didn't work. As far as I can tell it's authenticating my vip account, just changing it's mind about displaying the rewards centre, though I'm getting the blue background.
"For example, if the LEGO item is $XX.XX, you are earning YY.YY points, but it will appear as if you have only earned ZZ."
I actually laughed out loud when I read that as it makes absolute zero sense. Maybe the people writing the copy didn't want the IT guys to have all the fun when it came to confusing the customer base.
A better way of writing it would be:
"For example, if the LEGO item is $XX.XX, you are earning XX.XX points, but it will appear as if you have only earned XX.00."
Give them a chance to sort any issues that are affecting the launch; they don't exactly have the greatest track record when it comes to IT stuff so it shouldn't have come as much of a surprise to anyone that this hasn't been perfect.
Every time I did some math on the VIP points and order values, the points worked rounded to the units and not with decimals.
Still, the 99.99€ purchase wouldn't allow me to redeem a 5€ voucher and now it does.
For every 100 'likes' you give to my posts you earn a 'like-back Voucher'. You can redeem these at any time but be advised they expire within 30 minutes of activation. If I am offline when you decide to cash in, too bad.
For only 10 likes you can download a coloring page! Design range comes from the classic Vanilla Forum Smiley avatars. Collect all 2!
Finally, I have a crapton of minifig legs from Patrick in the Spongebob line and I am not sure where they came from. LUGbulk a few years back maybe? If you like 50 of my idiotic comments and send a slight shipping & handling fee, you can get a pair of your very own Patrick Pants! Sign up now as the Patrick Pants will probably all be sold out before I can even verify your point totals correctly.
Happy to wait and see how this will all work in practice. I'll probably use it in store and get the voucher on the way to the till, or whilst being served. I tend to not order much via [email protected]
I use Adblock on Chrome and didn't need to switch anything off, for what it's worth...
Also, I only needed to click on the link to FB and Insta - I do not have an IG account and it still gave me 100 points. I wasn't logged into FB and it gave me the 100.
I like the fact I don’t need to buy a certain theme or spend a certain amount to get the freebie but I’d need to spend a minimum of £50 for free shipping anyway. I don’t have to place an order on a certain date to get the freebies but unless Lego make unlimited numbers of freebies they’ll still run out as they usually do.
Basically as far as I can see it’s a step backwards and won’t stop me buying Lego but will encourage me to buy from somewhere other than Lego directly. Hope I’m wrong and this new system turns out to be great but so far I’m with @Lego_Star on it being a pointless rewards system :-(
My main issue at the moment is that all the "rewards" are in GBP for me, despite living in the US. This might be caused by the fact that I lived in the UK up until last year when I moved to the US. But I've been on chat with Lego Customer Service for quite a while this morning, and they don't know what's causing it.
So right now, I can't use any of my points for discounts, which is very annoying.
When I think it through, I honestly can't see really great rewards working out. What if you'd just spent your massive balance on a discount voucher for the Millennium Falcon rather than lose it and then Mr. Gold turned up in the rewards centre? All those points saved, all that money spent in pursuit of them. You'd be devastated.
Even with requiring larger balances there would still be a global scrabble for a money can't buy type of reward and as I said yesterday we already know they are fallible on promo and set launches. It's the standing order of the day. Yesterday's launch experience just further cements that.
Given the way promotions have been running, with little to no advance info there is no way to plan to use the points safely. If you get lucky great but that's going to be a random thing. They have just made the loyalty scheme a lottery is what they have done.
I am starting to resign myself to the fact that (to me) essentially the reward scheme evaporated yesterday, and it no longer exists. I know not everybody valued using points instantly in store as I did, I realised that when we were being surveyed on it years ago and the resulting chat on threads in this forum. To some, it won't matter.
For me though, it's how large sets became affordable and the consequence of not having it will automatically be a decreased spend cycle to zero because everything I would buy just became more expensive. It costs me at least £60 to make a trip to my nearest brand store (just to get there and back) and that's still preferable to the really poor experiences with shop.lego.com. It won't just be exclusives I don't buy either since the selection of LEGO available to me locally across retail stockists (not the brand store) is increasingly poor. I can't spend what I can't afford. As lovely, as interesting and as enjoyable as store staff make each visit, I can't see me wanting to go if I can't buy the LEGO that they sell. It is a store after all.
There is actually a really high level of expectation from me each store visit I make (probably because of the expense) and the staff have never failed to meet it, and often exceed it. That I am essentially saying that is likely to be diminished makes me sad. That the rewards scheme would no longer incentivise store purchases aswell as online purchases just seems really wrong to me.
For now, I am determined to complete a long standing project (#10196) and resign myself to enjoying the LEGO I already have because I currently see few to no new spends in my future.
I wrote the above this morning at the same time as my previous post but decided to post the smaller bit first, then I got on with my day.
If you had lots of points saved, decided to use them for a set, then another set came out and you thought "Damn, wish I'd saved my points for that", then you pretty much have the same issue - the requirement to spend more money.
In the scenario of Mr. Gold as given above, you have the same solution - spend more money to get more points. Buy something else if you want to get him.
Historically, the customer goal of planning out points and purchases is diametrically opposed to the business goal - getting customers to spend more money. Advance notice of promotions helps the customer plan better, sure, but likely ends up in less profit for Lego.