Please use our links: LEGO.com • Amazon
Brickset.com is a participant in the Amazon Services LLC Associates Program, the Amazon.com.ca, Inc. Associates Program and the Amazon EU Associates Programme, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.
As an Amazon Associate we earn from qualifying purchases.
JENIFER - Hi Josh 9:04 AM
JENIFER - How can I help today? 9:04 AM
CUSTOMER - Hi Jenifer - I'm looking at my order status and it shows as 'in warehouse' does that mean it's shipping soon? 9:04 AM
JENIFER - Yes, in warehouse means we're getting it ready to ship out! 9:05 AM
CUSTOMER - And a status of Waiting for new stock means a backorder? 9:05 AM
JENIFER - correct 9:05 AM
CUSTOMER - Okay, great. I hadn't seen the status change at all since yesterday morning, so was a tad concerned. 9:06 AM
JENIFER - Do you want me to take a look at your order? 9:07 AM
CUSTOMER - Sure, its TXXXXXXXXX 9:07 AM
JENIFER - Yes, that one is on a back order waiting for new stock, but your other order is showing in warehouse. That one should be shipping out today. 9:09 AM
CUSTOMER - Awesome, thanks! Any ETA on the new stock, or is that not known yet? 9:11 AM
JENIFER - We haven't gotten a date just yet. 9:11 AM
CUSTOMER - Okay, thanks. 9:11 AM
And on top of that are any of those with a back order actually sure they have secured a black card or is it just a surprise when the box is opened?
I know I don't have a say but I wish you could convert your VIP points into member benefits such as a black card rather than money off. Although I do recall my smugness when I purchased my UCS Snowspeeder in store on launch day for around £20 having traded in all my VIP points. However I must admit I feel anything other than a VIP at the moment although I am sure Lego had no intention of alienating their loyal customers.
Plus having it go out of stock shows how popular it is, and why there is need for everyone to get one as soon as they possibly can. So the next batch will sell out quickly, and the next and the next ...
If it doesn't sell out, then there appears to be no such urgency.
And it sends the message that you have to be a VIP to be able to get hold of similar sets in the future. So LEGO gets more names and addresses.
^ I won't be happy if October 1st there's an Available now in MF page and a Backordered on my order.
I think you may be onto something. I have been on to customer service and something isn't ringing right with what they told me but that might be my over active imagination.
They either have great tactics to get nutters like me off the phone or they are genuinely holding some information back.
The message I got was to basically calm down, if I keep my cool and watch the website or even check with them daily they are confident I will get a MF and I will get a VIP card.
But I think I must have refreshed the MF Product page a thousand times today. My heart still skips a beat while it refreshes. It says coming soon for a split second until it realises I am logged in as a VIP member when it changes to Temporarily out of stock.
If you want the black card, then you will obviously need to do it sooner rather than later, but even so, you have a few months yet.
I'm sure if you check in here, then threads will get updated once stock is available for order again.
What's the approximate number of your order? I guess it's probably around T306245000.
I'm not sure how to react to this odd sense of entitlement. I think a company would want to sell a potentially limited amount of product to loyal customers willing to provide valuable marketing information. Or wait in lines at malls, or those that wake up at ridiculous times to view a faulty website.
And how would you differentiate a 'public' purchaser from a clandestine VIP purchaser that missed the initial VIP launch? It's impossible or logistically silly.
And for those leaving ignorant 1-star reviews, reserve those ratings for truly terrible products like the Batman CMF display frame.
I'd say sometime after the 'general' release date (01/10).
Ninjago City was released 01/09 to general public and the instructions were posted online on 03/09.
hope yours ships soon
No shipping email for me yet. When I ordered BB8 on the 1st, I got the email on the 4th, and that was over a weekend, so didn't know if the weekend slowed it down. I suspect I'll actually get it delivered on Tuesday or Weds now.
I'd like to point out, I have one on the way so I am not basing this on being bitter, it's simply holding a company accountable for their promotional materials.
You are right about it being bad form not to have any for the Oct launch.. but I think they will have availability, perhaps the popularity took them a little by surprise.. but they'll have plenty of stock to meet the demand I think.
i don't know that I really care one way or another but was kinda surprised the official release might not have any availability.
It would be a worse practice to deny their VIP customers the product and 'reserve' some stock for the October launch.
I definitely agree that a 'mass' shortage ultimately is not good for business.
But if I can't get a UCS MF, I would gladly buy an Assault on Hoth or a Death Star if they would give me one of those black VIP cards...
At least it appears the majority of sets were sold to "civilians", unlike the recent Nintendo systems that got snapped up by employees at the retailers before they even hit the shelves. I imagine being a Leicester Square LEGO store employee who wanted one and had to watch 150 get sold would be the opposite of "chuffed" (unless there is a special sales channel for store employees).
They've sold every copy they planned to make (either limited by artificial scarcity or manufacturing limits, doesn't matter), and will continue to do so as they trickle back into stock. So from the perspective from the business they've hit their targets earlier than expected.
The only way this is bad for business is if the negative sentiment turns into people not buying what they make, either now or in the future, and I don't think that's going to happen.
but with it being so popular the staff may have to wait for the second or third production run to actually get the set?
Or maybe the staff got priority and have the first 200-300 sets?
I know a guy who has kept his employment at a Lego store until he can get these set w/an employee discount, but he has to wait at least a month or so until it's not so "in demand" so that he can actually get it.
Must be crazy hard to just watch people walk away with a set you can't have yet! (at a discount, anyway)
All the other black VIP cards will be printed VIP user name and registered to the user, sent out from Lego.. Small difference makes a big difference to a collector..
I see some value to it but not £500 +