Major Bricklink Issues

Comments

• akunthita Member Posts: 1,038

  July 2017 edited July 2017

  You should post this on the BrickLink Forum. People there could help you much better. There may be a known glitch or something that other sellers experienced as well. Also, BL admins monitor and respond to forum posts. Just click on the Community header on BrickLink to reach the forum.

  

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• madforLEGO Member Posts: 10,838

  July 2017

  Can you post or access the forum if your account gets revoked?
  

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• akunthita Member Posts: 1,038

  July 2017 edited July 2017

  madforLEGO said:

  Can you post or access the forum if your account gets revoked?
  

  OP's account or buying privileges were not revoked. Only their seller privileges. So their account is still active, and can post on the forum just fine. It takes some very-very serious misbehavior to have someone's account terminated (i.e. fraud), but even then they can just register again, if they want to. Using the forum is available to everyone, even if they never bought or sold on the site.
  

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• akunthita Member Posts: 1,038

  July 2017 edited July 2017

  Here is BrickLink's policy in regards to non-payment of fees: "Non-Payment of Fees - Sellers who do not submit their fee payment by the 15th day of the next month from the time they are billed will have their store suspended at the discretion of the BrickLink Administration. Any seller account with an overdue balance will receive a reminder on the 5th day of the month and will have 10 more days to submit payment before their selling privileges are revoked. The account may be terminated if at least 1 more month has passed from the time the store was suspended for non-payment of fees and payment has still not been made."

  OP, did you check to make sure that the PayPal payments actually went through AND cleared? It doesn't seem like they did. If you paid by a bank account (e-check), those payments can take up to a week to clear and for the receiving party to actually get the funds. Only balance transfers and card payments go through right away. Anyway, I still think the BL forums is the best way to get answer to this question as there are a lot more experienced sellers and admins there.

  BrickLink's help desk is known to be slow, but they eventually get around to respond to tickets during normal business hours. Once your payment goes through, you can petition them to re-open your store. In the future, I would pay more attention to the billing date, which is on the 5th of each month.  

  

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• DadsAFOL Member Posts: 617

  July 2017

  Also, its the weekend.  You are likely to get a response during normal business hours.

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• 1974 Member Posts: 141

  July 2017

  When I have major issues with Brickset I do not post at the Bricklink forum. Nor at EB, nor at Reddit or Stormfront or My Little Pony forums, I went my frustrations and ask for help at Brickset's forum
  
  So, why do you post here OP?
  
  You could have gotten a specific, direct answer at BL's forum. Heck, if you're lucky a BL admin might step in
  
  Cheers,
  
  Ole
  

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• 1974 Member Posts: 141

  July 2017

  Also, e-checks can take up to SIXTEEN business days to clear. And Paypal will happily lie about, btw
  

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• wagnerml2 Member Posts: 1,376

  July 2017

  @1974 - I post here because I know the community and know there are plenty of bricklink sellers.  Just looking to see if anyone else has had the same issue.  Both paypal payments cleared and I provided the transaction IDs to the help desk.  I have also posted on the bricklink forum to no avail.  The phone number for customer support registered with paypal goes nowhere and they are not responding to either the support email or help desk email.  Thanks to all for the input.

  

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• akunthita Member Posts: 1,038

  July 2017

  @wagnerml2 give it a bit more time on the BL Forum. You only posted your question an hour ago. Check back later this afternoon and in the evening to see what people suggest. You will also hopefully hear back from the Help Desk by that time.

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