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The other solution ? Well, just buying MISB is in theory the best way around this problem...... EXCEPT that I sometimes then can't bear to actually open MISB sets, thus defeating the whole point of buying them in the first place. So in some ways I kind of prefer buying second hand. Apologies if that sounds absolutely insane.
When we visited Lego's HO in Slough (uk) over Christmas, my eldest son grassed me up to the CSM telling her "they're not allowed to play with Dad's sets" and "had sets that hadn't even been opened". I felt extremely awkward and didn't really know what to say except "Ah, well, it's like this......what's that Joe, you need the toilet?" I'm desperate to build some of my sets but knowing how their value has rocketed recently, I'm having a lot of trouble in justifying breaking the seal. When you consider you'd lose a couple of hundred quid just for breaking the seal of a UCS MF - it's a hard thing to swallow. Stupid thing is I've bought for me and in the future the kids. They are not an investment unless I intended to sell, so why is it so hard?
When my kids have cleaned for me, it has in fact been a 2 inch paint brush they've used to wipe the bricks and not a toothbrush as previously stated. It was for the same scratching reason mentioned above we picked a paintbrush over a toothbrush. And to avoid water marks whilst drying, they get tumbled in a strainer lined with kitchen towel to remove the water drops. Sad?
The whole reason we were at Lego was because they messed up a Christmas order for the kids. They invited me and the kids to their office for a couple of hours to play with their 2010/2011 sets. As well as their 'storage room', they have an area where every set is made up ready to assist their customer service department when taking a difficult call relating to a specific set. I went along with the 'it's for the kids you know' approach until my eldest (five) revealed that Daddy was the closet enthusiast and had dozens of sets not even open and Mummy's not happy!
At the moment we have around 25 non-staff members which is a little less than I expected to join, but maybe most invitees were kids.
There's a nice vibe in here at the moment, isn't there... That was a nice gesture, not many companies would do that, would they?
Lego have the best customer service department I've ever encountered in a company. It was a big surprise to be invited to wonder round their office and play with the kit with my kids. You're probably aware of this already, but the Slough office is home to the Rest of the World Customer Service - the States have their own. It was fascinating to see all of the different nationalities of people with small flags taped to the side of their monitor indicating what their home language was - although most spoke two or three. The only languages they openly confessed they didn't cater for was Chinese and Japanese. If service was required, they would have to write in so Lego could get it translated before reponding.
Remember a week or two ago on the Brickset site where we were discussing how Lego appear to be providing a cardboard sleeve when packing the sticker sheets and instruction books to improve customer service? Contrary to how everybody else felt,knowing how good the service was, I was happy to receive a slightly mashed copy in the box and claim a licensed replacement. That way I'd have one to keep and one to apply.
Just remembered. The kids were given a Lego business card to keep in contact and send in pictures of their builds. It's in the form of a minifig. How cool is that?
Running up to Christmas, the only delivery option available was the Express type and I had yet to place the order. From memory, I think Express is generally 3 days or so. I made a call to Lego asking whether or not this would arrive in time for Christmas and they said yes. It was something like the 19th or 20th December. Come the 23rd, the package had yet to be depatched by Lego and subsequently wasn't going to arrive in time for the 25th. Lego were extremely apologetic and so not being too far way suggested we came down for a play. The customer service assistant that took my call was very very good. She even offered to raid their 'emergency store room' and personally deliver the items on the 24th to my home address on her way home to make sure they were received for Christmas.
Lego's customer service is second to none.
I will say that I have used WD-40 when removing sticker residue or paint and it works pretty good, some elbow grease is required at times, but overall it takes most of that off. Then I wash it with soapy water to remove the WD-40 residue..(it also seems to restore the color in older parts, but maybe that is just me)
I also use a dishwasher for cleaning my base plates, which works fairly well but be careful of the green base plates with grey paint for the roadway, those seem to be REALLY susceptible to washing the grey off, and causing 'dark spots' on the plates.
BUT I want to know what is the best method of cleaning large amounts of parts quickly, or at least being somewhat less labor intensive. I have heard of ultrasound cleaners, Washing machine, etc.
Cause I am tired of standing over my sink cleaning and getting pruned fingers and a bad case of 'Lego back'
Also how do you go about drying all of those parts? stick them into a dryer? (I have bad images of parts breaking free and rattling everywhere dinging up my dryer in my apartment) Air dry them on a towel? Which is what I do...
That, and like someone noted above.. People can be REALLY gross with their stuff...
How do you wash? Do you use just a tooth brush and patience or do you use another method? I know one method I was going to try is using an old pretzel barrel and put soapy water in it and just shake it or swish the water around...
Here are a few links, I have not tried either so no guarantees:
http://blog.abandonedfactory.net/2007/02/18/removing-smoke-from-lego/
http://brickblog.net/2006/10/30/cleaning-lego
Good luck!
Those little drawstring bags that hold the tablets in look handy!!
I have tried smaller pieces without a bag or anything, and they just move all around in the dishwasher, but I believe others have mentioned laundry bags as a solution to that. Just hesitant to put a bag full of Lego into a washing machine.. I have that fear that the bag rips open and I lose a ton of Lego out the drain...
You can either do the pillow case option, which is rather easy!
Or
You can put the lego into a bucket with hot soapy water.
I've used oxyclean to clean out the shower heads by immerse it in a small bowl of warm/hot with oxyclean stirred in it. I was surprised to see how much dirty it came out of shower heads. After this, the shower heads was full stream on.
http://www.bricksetforum.com/discussion/497/un-yellowing-old-bricks