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As for being common, that's totally the wrong attitude. Anyone would think that IT can only be right on the third or fourth attempt. That's rubbish - and what testing is all about. You test new releases until you're blue in the face, and then you test it some more. Users, particularly those who are your customers, are not your testers.
And for when something really goes wrong, you have a strategy for backing out the changes in double-quick time - and you use it.
Don't you appreciate what @MAGNINOMINISUMBRA did?!
Let me spell it out for you; it is called humor...... irony and bit of sarcasm. Mellowing things up, inverting it. Hyperboles, euphemism etc. whateva!!
Stating that by the 10 anniversary of 'The force Awakens' (which is in 2025) TLG will have straightened it out.
Click on your account (if the bloody link hasn't bled to death); sit and wait until firefox recovers from crashing and responds again, then overcome your agony, do some more cursing at your scream, then click on the header 'check your account', get aggravated again, then sigh and look for your inner-peace, when you have found your ying and yang click on VIP transactions, and voilà! Uuuhm well you see some info. However you cannot click on your order numbers to see what you ordered, and how much the products costed you ordered and all that other insightful info you used to be able to check.
I actually agree with your point wholeheartedly but by telling me that my "attitude is wrong" (particularly when it's NOT my attitude at all when taken in the true context of my WHOLE statement) it comes off as quite confrontational. I've noticed you seem to do this a lot with your overall behaviour on the forums - perhaps you could keep this in mind in future when posting? I personally don't give a rats arse, but I feel a lot of the quality (which is generally quite high) of your overall input is diluted in its often confrontational delivery.
Back to point - it really is quite amazing the issues with web operations that TLG seem to consistently have (and have had) over so so many years. I personally feel it's a quirk of being a privately held company - getting it so wrong for so long just wouldn't be deemed acceptable in a PLC. So much so that I wonder at times if their web operations are being overseen by someone's best mate or brother in law.
I said the attitude is wrong. I didn't mention you at all.
I can queue up Sales and Deals three different times, and get three different lists of sets. The site was not tested well enough and thus TLG is going to turn off the retail public quickly. Especially when there's something sold out in the store and sales personnel are recommending customers finalize their purchases online.
The site is garbage and needs to be reverted back until they get the performance and reliability back.
All I need them to do know is test their website on the crap internet speed I have (3.7Mbs) - if it works properly on that then it would be absolutely smokin' for all the high speed users out there.
This is so not in line with everything Lego stands for, or is supposed to represent and embody.
Was that other poly; the spiderman one a surprise or did it show up in your cart when you were shopping online?!
The Spiderman Poly was the surprise freebie - it did not show up during my online order and does not appear on the order paperwork either.
Well, then that really was a pleasant surprise.
I just send Lego an email about not being able to order via their website. I hope that they will fix their website soon.
TLG has forgotten it's own principles.
So it is not as if they don't care about the malfunctioning new website. Plenty of other companies would have only replied via email over the course of next week, instead of calling on a Saturday afternoon. And yes of course this way they also get to make money they would have otherwise missed out on.
I use firefox on my desktop and cellphone, and the new website is just not working at all. It still is an utter nightmare.
Where as with the old website I never ever had any trouble at all.
Still worried about how the site will cope on Friday, but that's not new.
At least they have brought the "Retiring Soon" tag back.
What I want to ask: is there anything confirmed about 30th september for europe, e.g. star wars duoble vip points or something else? :-)
I am curious to know that as well. Is there a special offer at [email protected] for us here in Europe too, and when will [email protected] hold it's double VIP point promotion on all their sets etc.
I hope @Huw or any of the other admin's/Brickset staff/writers will let us know? I don't see anything on the Lego website about it.
BTW the site is working a little better, although it is still very slow, and causes my browser often to momentarily stop responding, especially when I scroll up and down quick (with my mouse wheel) on the page I am looking at. Also the site still keeps giving me the warning "an unexpected error has occurred ..." and still does often not load correct, and/or redirect properly.
I have not noticed the "retiring soon" tag anywhere, where did you see it?
(also on the LU and UK [email protected] - didn't check any other countries)
Thanks! Been tempted to perhaps buy that set, even though I have not watched a Doctor Who episode in decades. There is definitely something about that set, but I still think I will pass. Can't buy just any set that I lay my eyes on, and see has something that I fancy.
Ooh! Thanks again for the info on the double VIP points promo in NL.
London bus is a nice bonus, but I really love that
LEGO 40223 Snowglobe/sneeuwbolhttp://www.bouwsteentjes.info/vooruitblik-lego-store-promoties-eind-2016/
Will order #75095 TIE Fighter so I have all current UCS sets excl Assault on Hoth and the new Death Star.
#40220 London Bus
#40222 Holiday Countdown Calendar
#30474 Reindeer (possibly)
Combined with double VIP points I will need to come up with lots of excuses for my wife why DHL is again delivering a big box...
This website is/has been a complete disaster. I have never liked it in the 12 yrs I have been buying Lego sets.