Shopping at LEGO or Amazon?
Please use our links: LEGO.comAmazon
As an Amazon Associate we earn from qualifying purchases.

Lego Shop @ Home trouble?

Anyone else having trouble buying from Lego [email protected]?  Can't get it go past checkout screen.

Comments

  • KazJYKazJY Member Posts: 67
    I have this problem intermittently with Google Chrome.  (as well as it going back to the home screen when I try to click on "page 2" or do a search!)  Try IE or another browser.  I only go back to IE when I want to place an order with them.
  • drdavewatforddrdavewatford Hertfordshire, UKAdministrator Posts: 6,649
    Tncatsfan said:
    Anyone else having trouble buying from Lego [email protected]?  Can't get it go past checkout screen.
    I had similar problems, but eventually managed to check out - just keep trying.
  • akunthitaakunthita USAMember Posts: 1,038
    You have to clear your cookies. The reason different browsers work for different people is because it is a browser they don't use often so their cookies are already cleared. For me IE doesn't work because it is the browser I use all the time. So I have to use Firefox when I actually want to search or shop at [email protected]
  • pharmjodpharmjod 1,170 miles to Wall Drug, USAMember Posts: 2,916
    Use an incognito tab for chrome. I believe that might help.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 10,150
    I have found that clearing cookies works when using FireFox, it is a bit annoying, but this has been an ongoing issue for some time with [email protected] for some reason.
  • JudgeChuckJudgeChuck UKMember Posts: 1,468
    If everyone contacted TLG to complain about this issue, they might get round to fixing it! I have done so a couple of times.
  • Bosstone100Bosstone100 USAMember Posts: 1,434
    Clearing cookies is a pc issue, not a website issue. 
  • TigerMothTigerMoth Member Posts: 2,343
    Clearing cookies is a pc issue, not a website issue. 
    And having a shower is a personal issue that has nothing to do with the fact you work in a coal mine.

    Cookies shouldn't need cleaning.
  • monkey_roomonkey_roo Member Posts: 1,407
    [email protected] is a problematic site. I spent all day unable to complete a checkout on my tablet but worked fine on the laptop when I swapped over, sometimes IE works on the laptop, sometimes it doesn't etc. As mentioned above you shouldn't need to clear out cookies for a site to function or change browsers, it is all down to the way the site is built and coded.

    A thread like this pops up every so often as [email protected] can be flakier than a box of cereal when the mood takes it, generally around a big product release, sale, promotion push etc. but customer service are great and alway help if the site is down too long etc.
    catwrangler
  • TncatsfanTncatsfan Member Posts: 92
    I finally gave up and just phoned my order in.  I'll try a different browser next time or incognito tab.  Crazy that a company like Lego has such a fickle online shop.  
Sign In or Register to comment.

Shopping at LEGO.com or Amazon?

Please use our links: LEGO.com Amazon

Recent discussions Categories Privacy Policy Brickset.com

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.

Brickset.com is a participant in the Amazon Services LLC Associates Program, the Amazon.com.ca, Inc. Associates Program and the Amazon EU Associates Programme, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.

As an Amazon Associate we earn from qualifying purchases.