BrickLink order from hell

Comments

• mountebank Member Posts: 1,237

  May 2015

  Retaliatory feedback is possible on bricklink. One thing I've learned is if you're going to leave anything other than positive feedback, leave it close to midnight so if there's retaliation then it's clear their feedback was made in response.
  

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• DadsAFOL Member Posts: 617

  May 2015

  If a reasonable time has passed since your last message, you can file an NSS to get the sellers attention.  If they were having health issues before, they may be having them again and are unable to respond so they might not be intentionally messing with you.   
  
  You our can review your options here:
  http://www.bricklink.com/help.asp?helpID=2087
  
  

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• graphite Member Posts: 3,275

  May 2015

  If you order, were invoiced and paid for an item that you didn't get and haven't been able to get a response then start a NSS.  That will probably get their attention.  In the comment box for it just say you didn't receive the part in the addon batch but were invoiced for it and paid.  
  
  If they are a good seller they'll ship the part at their cost.  If they are mediocre they'll refund for that part to save them money.  Otherwise its a crap shoot.  If they don't respond to the NSS then let it complete.  If they resolve it with shipping the part or refunding then cancel the NSS and leave feedback as appropriate.  
  
  If they don't send the part and either do nothing or just refund for it that will be up to you on whether you leave neutral or negative.  Some people say "they refunded so they don't deserve a negative", but I feel that it does.  I wouldn't complain if I got a negative if I did that to someone.  But then again I'm not a penny pinching "I'm always right" seller and I try to make things right if I make an error and my feedback reflects that.

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• princedraven Member Posts: 3,764

  May 2015

  If you make enough orders, it's likely that eventually one of the sellers will be ill/in ER, it's just the law of averages.
  I would also try to refrain from jumping to the conclusion that they are 'just messing' with you, you do not know this.
  I would just continue to try to get in contact, if the add on item was only cents surely you are only waiting on a tiny amount, I would try not to blow it out of proportion.
  
  

  

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• talos Member Posts: 49

  May 2015

  Thanks for the responses. I really do try to see things from both sides, and be fair. So far, I have never given anything but a positive to anyone. A couple I have just not left any, because I couldn't be sure why things went the way that they did.
  I will wait through the weekend and see if they respond at all.
  I did learn something from this, the 'Least Favourite' designation in the favourite sellers list. :-)
  

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• talos Member Posts: 49

  May 2015

  OK, just as I was typing the above, I guess they responded. They refunded me for the missing parts...I told them thanks, and I would take my business elsewhere in the future.
  Live and learn...
  

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• Chubbles Member Posts: 459

  May 2015

  Maybe they saw the thread

  

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• SumoLego Member Posts: 15,229

  May 2015

  I recently had a completely non-responsive seller who took my money and never responded.
  
  Took about a month to get my funds back through PayPal.  I sent a dozen or so messages to get their store shut down.

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• talos Member Posts: 49

  May 2015

  Maybe they did see this, who knows. I see the refund now, for $1.04.
  Why do people get into this if they don't have what it takes to do it right?
  

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• piratemania7 Member Posts: 2,146

  May 2015

  Let's all sing kumbaya and hold hands and move on.

  

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• talos Member Posts: 49

  May 2015

  Actually having a beer and found another seller to get the parts that have been holding me up for 2 weeks for nothing...LOL,...so hopefully get them some time next week..but then again...who knows! LOL
  

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• CCC Member Posts: 20,526

  May 2015

  Why do they get into if they cannot do it right? Because people make mistakes, as you did. You paid the wrong amount, and then made an additional payment that they possibly missed which lead to them sending the order you paid for the first time. The add on you made has already lost them money, sending those parts would have lost them more. Both buyer and seller has made mistakes.
  
  I've had buyers pay the cheaper invoice in the past, when I have invoiced and they decide to add more. If it's a new buyer,  I normally mark as packed now when I invoice to stop this. You'll be surprised how many people add a few pence worth once they have paid.

  

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• Sethro3 Member Posts: 996

  May 2015

  If the buyer adding on paid for the extra paypal fees for the extra pieces, it might not be as bad, right? I haven't sold on bricklink so I can't say much about the issue.
  

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• ryjay Member Posts: 1,001

  May 2015 edited May 2015

  All I take from this is the buyer had issues and made a mistake, but when the seller had issues it was "blah, blah".   I've never had an issue on bricklink, but with a few as both the buyer and seller on ebay, I've used the phone, still a pretty handy device.

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• Farmer_John Member Posts: 2,405

  May 2015

  What I hate about ordering parts on BL is that sellers often mark an order as mailed even though they obviously haven't even put the parts in a box. It makes them look very responsive in the BL system; however, review of the shipping label when the package finally arrives 3 weeks later tells another story.
  

  

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• graphite Member Posts: 3,275

  May 2015

  Refunding in paypal is so easy that any of the issues with second payment and who pays fees etc are moot.  The only issue that arises there is lack of communication.  Buyer pays lesser invoice?  Seller refunds payment and sends message saying they've refunded and to pay the correct amount from the second invoice.  Takes less than a minute.  I see messages all the time on the BL forums about sellers saying that they didn't see a payment and that buyers MUST mark the checkmark saying paid etc.  Just laziness on the Sellers part.  If you don't pay attention to your payments then its your fault.  If you're too busy filling orders to check each orders payment status then pay for one of tools/services people have made that keep that stuff up to date for you automatically.

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• TheLoneTensor Member Posts: 3,937

  May 2015

  mountebank said:

  Retaliatory feedback is possible on bricklink. One thing I've learned is if you're going to leave anything other than positive feedback, leave it close to midnight so if there's retaliation then it's clear their feedback was made in response.
  

  I'm confused by this.  Can you explain what it accomplishes?
  

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• SumoLego Member Posts: 15,229

  May 2015 edited May 2015

  I wouldn't leave any feedback until the transaction is dead or completed.  I find the comment odd as well.

  

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• CCC Member Posts: 20,526

  May 2015

  ^^^ its not so moot, when you consider that the fixed fee is not refunded when you do a refund.
  
  ^^ I think the idea there is that the feedback appears on different days.

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• Redbullgivesuwind Member Posts: 2,115

  May 2015 edited May 2015

  To me this seems like a massive over reaction And no reason to leave them anything below neutral feed back. Let's not forget part of this is your fault. 
  
  You had a bit of bad luck with a monitor blow out. Then paid the wrong invoice. Then expect them to notice a 30 cents payment from you. And didn't drop them an email explaining what had happened. 
  
  Then they had some bad luck having to go to the ER. Which, if it is really serious, is a perfectly good reason to not have shipped your order straight away. Then there was a delay from them in getting you a refund. 
  
  Personally if give anything below neutral feedback you are being overly harsh on them. I would say "mistakes on both sides - corrected in the end". But to me it seems like you are blaming them for your initial balls up. 

  

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• mr.piggles Member Posts: 325

  May 2015

  I've got to agree. A little extra communication would've gone a long way on both sides. It just sounds like a bunch of missteps. But then again, I'm a bit of a pushover and don't even consider the bricklink order I placed where the seller completely lied to me about condition and completeness despite my double-checking to be "from hell", I just consider it a learning experience. From hell would be like... receiving a box full of boogery bricks housing spiders weeks later than expected. 

  

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• mldj77 Member Posts: 63

  May 2015

  Communication is key. I've only had really just one "from hell" order on Bricklink where I paid the invoice, then never received my order or a response to my emails. I did get a refund through PayPal. That was the only negative feedback I've left. Other orders have annoyed me though, like showing shipped when it hasn't even been packed yet. Another annoyance is when the seller doesn't leave me feedback after I've spent my money in their store. I find that rude, but I still leave positive feedback. 

  

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• SumoLego Member Posts: 15,229

  May 2015

  @mr.piggies - or a scoop of rat 'dust'.
  
  All of this consternation over a dollar - literally, seems a bit much.

  

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• doriansdad Member Posts: 1,337

  May 2015

  You are overreacting IMO. This is a bricklink order from hell, posted 5/16/15 on the forums:
  
  "I ordered 3 of the same complete set. New in sealed box.
  
  What arrived is one of the set in an unsealed beat up box. And a KEURIG.
  
  The one set that came is missing bag #6.
  
  The Keurig is also beat up. I don't know if it works since I don't have
  any packets for it."

  

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• train_nut Member Posts: 7

  May 2015

  Hi Guys, on a slightly different issue I was wanting to purchase a USC Millenium Falcon on Bricklink. So I came across a BL ad for one sealed (I couldn't remember the list price) from India, so I pulled the trigger and checked-out. But when it came time for the invoice to come, I got an email from an apparent toy store in the UK. Cut the long story short this seller is a scam. When I researched the seller on BL, it had not previous record or sales. So right now, I'm extremely careful with sellers of zero ratings, especially when it comes to the big sets. Becareful guys n gals.  

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• snowhitie Member Posts: 3,078

  May 2015

  ^ I used to have the town hall on my 'wanted' list in bricklink and got emails when a new one was on sale. I kept getting emails for shops that had one just over RRP. I thought, really? Clicked on and it was from a store with no ratings and just one TH. I did not bite, but it kept happening, I clicked on a couple of times and ussually by the time I got onto bricklink it was sold and always from a store with no ratings. I do hope one of these buyers ever got one, but I was always told that if 'something sounds to good to be true it usually is'. I've deleted the TH from my wishlist now, I am moving on :-)
  

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• CCC Member Posts: 20,526

  May 2015

  ^^ Most UCS MF on bricklink are scams. Unless the seller has decent feedback already, never touch any expensive sets.
  

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• train_nut Member Posts: 7

  May 2015

  @ snowhitie and CCC - totally agree. There should be some mechanism to report these to the admins of Bricklink. But I guess it's not policed like ebay or amazon.

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• dougts Member Posts: 4,110

  May 2015 edited May 2015

  Actually it's policed a lot better than eBay in my opinion. BL admins have no qualms about quickly shutting down stores that are apparently scammers.  With eBay you are lucky if your report ever even gets read, and even luckier if action ever gets take at all, much less in any kind of timely manner 

  

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• CCC Member Posts: 20,526

  May 2015

  There is a simple way of reporting them to. Use problem, item for sale.

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