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Tampered Boxes

12346

Comments

  • FenrisAkashiFenrisAkashi Member Posts: 242
    Actually I think you guys are missing his point and only seeing red as its LFT.

    His point is that the seals are failing on current sets, so they would be failing if they were on store shelves if he hadn't purchased them.
  • princedravenprincedraven Essex, UKMember Posts: 3,768
    Certainly not seeing red here.
    I think the point that CCC was saying is that TLG can only be responsible for the seals whilst the set is in the environment that they keep their sets in.
    How do we know that LFT (or anyone for that matter) doesn't keep them in a storage container that gets baking hot in summer or freezing cold in winter and therefore the storage conditions are responsible for the seal issues.
    Again, never seen any of my seals fail or more to CCC's point, never seen a set with seals that are failing in any of the brand stores.
  • cheshirecatcheshirecat Member Posts: 5,332
    edited September 2013
    ^ Although of course we have neither the heat nor the humidity in the UK!

    That said, I can't remember ever seeing a set in any store where the seals have popped off without there being serious damage to the box (ie it looked like it had been sat on).
  • CCCCCC UKMember Posts: 18,878
    edited September 2013

    Actually I think you guys are missing his point and only seeing red as its LFT.

    His point is that the seals are failing on current sets, so they would be failing if they were on store shelves if he hadn't purchased them.

    It's nothing to do with it being LFT. It is to do with the set he referred to.

    FB has been out a long time, so it is quite different to most current sets in other themes. I don't know when LFT bought his FBs. If reasonably early in the lifetime of the set, then he could have had them 3-4 years or more. Have the sets in the lego store been on the shelf that long? No. There is constant flow of stock. If a store has the same sets on their shelves for multiple years, they are doing something wrong. Not different copies of the same set, but the exact same set.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,777

    Certainly not seeing red here.
    I think the point that CCC was saying is that TLG can only be responsible for the seals whilst the set is in the environment that they keep their sets in.
    How do we know that LFT (or anyone for that matter) doesn't keep them in a storage container that gets baking hot in summer or freezing cold in winter and therefore the storage conditions are responsible for the seal issues.
    Again, never seen any of my seals fail or more to CCC's point, never seen a set with seals that are failing in any of the brand stores.

    How is that any different than the back of a lorry/semi truck, or warehouses everywhere that have the same type of temperature issues in the dead of winter/summer?
    I received two boxes from Amazon this year, during spring, and the seals were popped off on on side on two boxes. That should not happen, even if it spends 12 hours in a cold place.
    Also you do not know if store employees return the broken seal ones so they never hit the shelf to begin with (or just do not use some glue from the arts and crafts aisle to reseal the tape).
    The bigger point here is if this type of temperature difference can affect these seals then there is an issue. The ease it occurs is the problem.
    These are four cheapo stickers on a laminated box that can be remove with a 30 dollar cosmetic device. That is an issue and one that can be rectified easily, and cheaply, as LFT pointed out earlier.
  • meyerc13meyerc13 Member Posts: 227
    I've never seen the tape pop off a set in the store, but I have purchased sets and had the tape pop off within a few weeks. It's entirely possible that removing it from the air conditioned store, taking it into high heat/humidity, then back into an air-conditioned house has something to do with it.

    As for this discussion, windows in the boxes won't help... I've seen Wal Mart take back GI Joe action figures that have clearly been swapped out and put them on the shelves. A savvy consumer will know the difference but the average mom or grandma probably wouldn't know or suspect that the figure in the package isn't what it should be. With LEGO, it would be almost impossible to tell if the bricks you see are the bricks that you should be seeing.

    Security tape would certainly help. As would retailers opening returned sets at the service counter and resealing them with security tape clearly showing that the item was a return and inspected by the store staff. It wouldn't completely eliminate the problem, but it would stop people from switching LEGO for dog food. Now, it might discourage some consumers from buying the item, but a 10% discount would solve that problem and wouldn't really hurt the store's bottom line.
    chromedigi
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,777
    ^-Well again you cannot eliminate the theft. Theft will occur unfortunately. It is about reducing it, which everyone needs to take part in doing. I mistakenly put it is solely on LEGO, that is not true and I erred in that, but it is their responsibility, along with store security and the service counter people, to try to thwart people from stealing their goods.
    Because if I was a store owner and saw enough of this garbage I would be reporting it to a rep, but that is just me. My guess is many stores simply mark the product as 'defective' and send it back to LEGO to get their credit, which just allows the abuse to continue.
  • sweetness34sweetness34 San Diego, CA.Member Posts: 327

    The comparison to the car theft vs returned Lego does not work for me. When you buy a car you know what you are getting compared to a sealed box of Lego.

    Unless you compare buying a car sight unseen and get it delivered to your home, and then pop the hood and find someone had pilfered the motor and then returned the car to be sold as new.

    Don't joke, that has happened... at least to rental cars...

    Hertz once had a special offer to rent Shelby Cobra Mustangs... turns out, people would rent them for the weekend, take out the high end V8 and replace with a small cheap V6 and return it. The clueless clerks at the rental car place were none the wiser.
    @legofantexas

    That is crazy
  • LegoFanTexasLegoFanTexas TexasMember Posts: 8,409
    ^ Yes, it is...

    http://www.themotoringjournal.com/featured-cars/1965-shelby-gt350h.html

    Hertz corporation ordered 1,001 of the G.T. 350s to offer as rentals. The side stripes read “G.T. 350H”, but the cars became know as “Rent-a-Racers.” Some cunning Mustang owners would rent the Shelbys, swap the motor with the motor in their Mustangs, and return them to Hertz.
  • lucianlucian Member Posts: 32
    ^In this situation, is Ford being blamed for lack of security on its Mustangs? Of course not, so why is TLG being blamed?

    TLG is responsible for delivering its products in tact directly to its consumer...you via [email protected] or Target, Walmart, etc. It does a great job at this and on the rare occasion something is missing or smashed, they make it right.

    This issue is mainly about retailers controlling theft / returns properly. Stores should have better security to prevent someone stealing/swapping IN stores (I.e. Granny and grandson putting Lego in cheaper large box items like wagons), or could put their product in sealed cases requiring a key from an associate (like some do, and almost all do with video games).

    Stores should make it policy to properly inspect the insides of returned sets. this might cause more sets to not be MISB, but keeps the integrity of the product and allows a consumer to still enjoy it even if it means another consumer won't buy due to previously being opened. Majority of consumers I assume would purchase a set if they knew 100% o the parts were new and there than risk being victim to a good return resealer.

    Just my opinion on all of this of course. There are also more factors involved than just price... Integrity of boxes for example... Plastic windows make those side less able to support the weight of other boxes. You also cannot break them down for storage as easy.

    Is there more Lego could do? Certainly. They are a business. They do cost/benefit analysis... They tried to mess with box sizes which shows you this. I'm Sure they are taking into consideration many factors, including ones not discussed here, and have determined this meets the most criteria for their current needs. If replacement costs start to rise above certain levels I'm sure they would look into this.
  • SiESiE Member Posts: 238
    This is really strange.

    I sold a #10199 winter toy shop at the weekend which i purchased a couple of years ago from [email protected] and has been in storage till now. The girl who bought it as soon as she received it said that the box had been opened and resealed. She reckons that a lot of lego had been taken out of the box then resealed. I have never had an issue with any sets purchased direct from lego so it seems strange to me that it has been tampered with. Has anybody ever had an issue with sets from [email protected]?
  • LegoboyLegoboy 100km furtherMember Posts: 8,769
    It's very difficult to know what's happened but I can say that it is for this very reason I have trouble parting with any of my duplicates. I simply can't trust the buyer.

    I can't say I have ever had any issues with any sets bought from [email protected] nor heard of any.
  • wrangler6915wrangler6915 USA - Lincoln NEMember Posts: 502
    Closet I came to this was the lex luthier power armor set... But that one had two extra bags. R u sure u trust the buyer?
  • CapnRex101CapnRex101 United KingdomAdministrator Posts: 2,287
    I can only agree with the above comments, it sounds as though the buyer may be trying to cheat you here to me. I have had only one experience of such goings on, but it was resolved amicably as the buyer relented and agreed to let the matter go.

    From that point on I have only sold items here on the forum where (almost) everybody is trustworthy.
  • margotmargot Member Posts: 2,310
    SiE said:

    The girl who bought it as soon as she received it said that the box had been opened and resealed. She reckons that a lot of lego had been taken out of the box then resealed.

    From [email protected], I doubt it. Plus wouldn't you have noticed if a LOT of Lego had been taken out? Maybe she thinks the box is supposed to be full, did she tell you which bags are missing?

  • BrickDancerBrickDancer Dunes of TatooineMember Posts: 3,639

    Closet I came to this was the lex luthier power armor set... But that one had two extra bags. R u sure u trust the buyer?

    You too? I posted that happening to me on the Power Armor set too sometime last year. It felt so strange to open the box and see almost double the parts.
  • ColoradoBricksColoradoBricks Denver, CO, USAMember Posts: 1,660
    Any way you can figure out the weight of the #10199 you shipped ? It should be around 1.05 kg. If lot of pieces are missing, it would have been much lighter.
    Pitfall69
  • AFFOL_Shellz_BellzAFFOL_Shellz_Bellz Member Posts: 1,263
    Never, ever had a problem with [email protected] Lego sets. Ask for specifics of what buyer thinks is missing and how she determined it had been opened.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,777
    edited November 2013
    SiE said:

    The girl who bought it as soon as she received it said that the box had been opened and resealed. She reckons that a lot of lego had been taken out of the box then resealed.

    She 'reckons'? Did she actually open the box, or are they assuming the box was opened and resealed? One has to ask, is this someone trying to get something for nothing so they can then in turn sell it?
    Sorry to take a negative viewpoint about this, but I would say that everything I have gotten from LEGO has been on the up and up.
    Part of me thinks that this is legitimately a paranoid buyer, in which case they should actually open the box before accusing you of something, but that is just my opinion.
    Like someone else said, ask the buyer to weigh it, and I'm sure someone can give you the specs on what a sealed 10199 weighs, it should be within about .3 of an ounce is the typical difference I have seen with LEGO sets.

    tmgm528
  • HardradaHardrada Member Posts: 439
    It's amusing how often I get a bogus 'item not received' claim opened on me on eBay when I forget to upload the tracking number. I had two just in the last two weeks.

    I'm guessing they think it's worth a try.
  • prevereprevere North of Bellville, East of Heartlake, South of Bricksburg, West of Ninjago City Member Posts: 2,901
    She's opens the box, leaves it on the floor. The kids attack the box. Then the neighborhood kids come by and throw the parts in the air like confetti. A couple days go by, she glances over at the plastic entrails, then decides to email.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,777
    I just think these dubious claims by buyers can be settled by reporting that claims proven to be false will mean a suspension or ban of that buyer account permanently, but knowing how much eBay bends over for the buyer I doubt that will occur any time soon.
  • SiESiE Member Posts: 238
    She says she opened the box which appeared new but inside one of the bags had been opened then resealed with sticky tape. I have asked for a photograph and a full list of missing parts. It just seems weird as her feedback is good on ebay.
  • CCCCCC UKMember Posts: 18,878
    edited November 2013
    It will be easy to get a photo. She just needs to open a bag, take out some parts and tape it up again. Then take the photo.

    The photo proves nothing.
  • margotmargot Member Posts: 2,310
    What does she want for a resolution?
    I almost never sell on Ebay but I sold Friend's Advent calendar last year. And the lady said it came crushed. I felt bad until I couldn't get her to send me any pictures and she wanted a partial refund. I gave her multiple avenues to fix things but there was no way I was just going to give her money.
  • LegoboyLegoboy 100km furtherMember Posts: 8,769
    @SiE - Confirming its weight at the time of shipping would be your best bet to prove to yourself what's going in.

    That fact she opened the box and stated "appeared new" demonstrates she had no intention to leave it MISB.

    What you have done is spot on. Ask her to provide a list of missing parts and then in turn make your claim to LEGO direct as if they were for you and not your buyer. Lego should be okay so long as youre not an regular claimer and given the stand up member she is, she should be fine with it.
    margotDougout
  • doriansdaddoriansdad CTCMember Posts: 1,337
    edited November 2013
    SiE said:

    It just seems weird as her feedback is good on ebay.

    You cannot leave bad feedback for buyers on ebay so of course she has good feedback. Every buyer has 100% positive feedback on ebay. Any false positive feedback will be automatically removed.

    You want to be reading her feedback left for others. Any hints of "great to work with" or "quick to respond to issues" then you know you have a serial scammer, of which there are many on ebay.

  • klatu003klatu003 Hobbiton, Shire, Middle EarthMember Posts: 723
    One of my first Lego buys on ebay was a used #4996 Beach House. The listing said it was complete. When it arrived the set was missing several pieces and had a bunch of duplo pieces extra. I contacted the seller and they gave me a discount on the price. They were not Lego specialists and had gotten the set from someone who told them it was complete. No biggie. I left the type of feedback mentioned by ^doriansdad. Hope I am not flagged as a scammer now..... It was only the once. I don't do much on ebay anymore.
  • DougoutDougout Member Posts: 888
    ^^Great to work with or quick to respond to issues sounds more like good customer service to me. Whenever I get good feedback, the customers usually go out of their way to write something genuine, so anything like that sounds normal to me. I weigh my packages like Legoboy suggested and I state it in my details. That way, if a scammer reads my info they know I am aware of them and do my best to protect myself against them. Usually thieves are such pathetic losers they actually prey upon the weak and don't even bother with people that are already alert and aware of their actions (this goes for all types of loser thieves). For me, it's like advertising that I have an alarm system to any thieves in the neighborhood.
  • TheCableGuyTheCableGuy Member Posts: 115
    Whilst you may not be able to leave negative feedback for a buyer on ebay it doesn't mean that there isn't anything you can do.

    There is a facility now to report a buyer on ebay if you think they could be scamming you. Now it might be that they have tried this before and others have reported them and ebay will see a pattern of this behaviour. Even if they have tried this before and not been reported it's worth still filing a report this time if only for the altruistic approach for others to come.

    You could always remind the buyer gently about this new reporting facility on ebay and see if that "helps" them find the missing pieces.
  • XefanXefan Member Posts: 1,149
    Of course it depends how far you want to go, and how much you trust the buyer or not, but if she is being less than honest then this is actually fraud, so you have every right to contact the police, or if you want to, to first tell her in a pleasant manner that you believe it must have been tampered with en-route to her and let her know you're filing it with the police. If she is lying this may be enough to scare her into finding those missing pieces and telling you it's not necessary to do that.

    But really, that's extreme, and you have to be pretty sure that what you posted was correct (i.e. by checking weight as some above suggested). But if she gets nasty in trying to pressure you into giving her money or whatever then this option is always open to you if you have a reasonable suspicion that some kind of fraud has occurred somewhere down the line.

    As others have said, eBay has a habit of siding with the buyer, sometimes even if they're committing fraud. So be cautious but don't forget that eBay isn't grand dictator of the law and if you feel you've been wronged by it then criminality has occurred and we have a police force and legal system designed to protect you from precisely that sort of problem.

    Again though, it's all down to personal judgement as to whether you feel that option needs to be taken.
  • CCCCCC UKMember Posts: 18,878
    If I had received something with parts missing and the seller said they were going to get the police involved, I'd ask them to go right ahead. To me, it is a sign that the seller is using high pressure tactics to try to make me forget about it.
  • monkeyhangermonkeyhanger Member Posts: 2,939
    Box weight is definitely the way to go. As she is claiming missing pieces rather than substitution then that unit will definitely be underweight if she is genuine. Don’t forget to include the weight of any packing materials used. If possible, weight the same amount of packing materials used to send so you can substitute it from the full consignment weight. If you had to weigh it at the post office, the consignment weight should be on your proof of posting.
  • cheshirecatcheshirecat Member Posts: 5,332
    Suspect she's trying it on, but bottom line if she sticks to her guns theres nothing you can do - unless you have a record of the weight from the postal receipt. Her word against yours, ebay/paypal will side with her. Just have to accept it as part of selling. Police won't be remotely interested, by all means mention postal fraud and hope it gets her to backdown though.

    It is always possible that [email protected] have sent a bad set out to you - I've seen staff in a LEGO store stick a returned set on the shelves. Not sure I would be 100% sure [email protected] wouldn't do similar. We haven't seen it before, but it doesn't mean one can't sneak through.
  • XefanXefan Member Posts: 1,149
    CCC said:

    If I had received something with parts missing and the seller said they were going to get the police involved, I'd ask them to go right ahead. To me, it is a sign that the seller is using high pressure tactics to try to make me forget about it.

    Of course if the buyer has genuinely lost out because the seller got it wrong or whatever then they're probably going to think it's a high pressure tactic. If however the buyer was genuinely committing fraud then they're more likely to fold at the suggestion of police involvement.

    This is the meaning of sections of my post such as "that's extreme, and you have to be pretty sure that what you posted was correct" and hence why I didn't say something like "Just get the police involved" and nothing else.

    I didn't say they should definitely go down this route, I just put it out there as an option if they genuinely find a weight discrepancy and need the police to determine if that was as a result of the postal service or the buyer engaging in fraud. A simple reminder that contrary to eBay's belief, if it wrongs someone with an unfair resolution, it's not the overriding authority it thinks it is.

    Many people forget this. Many people get screwed by eBay and scammers using eBay and then are left thinking they have no other option but to accept it. That's not true and that's all I was saying.
  • CCCCCC UKMember Posts: 18,878
    I somehow doubt the police would ever get involved. A scammer would know that. They would just say bring it on.

    Royal Mail might investigate, but again proof is minimal from the sellers side. They never opened the box, so there is no guarantee that they sent what they claim to have sent.

    It's unfortunate, but sellers do get scammed on ebay. In this case, the seller cannot prove what was in the box. The weight might help, but the difference between the missing parts compared to the weight of the box is likely to be small, so again it proves nothing.
  • XefanXefan Member Posts: 1,149
    At an absolute minimum the police have no option but to record the crime. Whether they then investigate will depend on a combination of priorities, resourcing levels, and most importantly, whether there is a pattern of similar complaints.

    My brother in law used to sell home made scented candals of all things for quite some years, but I know on at least two occasions he had eBay be difficult with him when a seller claimed to have never received the item (though IIRC in one case he even had the signature of the buyer because it was tracked) and simply getting a crime reference number from the police and informing eBay he'd gone down that route was enough to get eBay to give him the money back though whether eBay then pursued it with the buyer or just footed the loss themselves I've no idea, but it clearly can be effective if eBay has otherwise told you to basically do one.

    Like you say though the biggest problem here seems to be that of proof. If the seller can't show a lack of weight discrepancy then it becomes awkward. It largely depends how much is missing I guess.

    But if it does come to it, and if this buyer was a scammer and eBay wouldn't help, and especially if they've scammed before, then I don't think pursuing the police path should be dismissed. If they've already got say one or more crime reports about this very same person for example then there's a decent probability they'd investigate. If they don't have any and this person is a scammer then if nothing else you've at least got it on record so that if someone else were to fall victim it'd be more likely to be pursued in future even if it isn't upon your own report.
  • CCCCCC UKMember Posts: 18,878
    Alleged crime.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,777
    CCC said:

    I somehow doubt the police would ever get involved. A scammer would know that. They would just say bring it on.

    Royal Mail might investigate, but again proof is minimal from the sellers side. They never opened the box, so there is no guarantee that they sent what they claim to have sent.

    It's unfortunate, but sellers do get scammed on ebay. In this case, the seller cannot prove what was in the box. The weight might help, but the difference between the missing parts compared to the weight of the box is likely to be small, so again it proves nothing.

    It also does not stop someone from adding to the box to make it weigh the same. That is why the receipt with the packing weight may be better here.

    I think someone hit it on the head though. The more 'red tape' and conditions the scammer sees, the less likely someone may want to tangle with that seller.
    I know when I do sell something I have loads on conditions and other statements to ensure no normal 'misunderstandings' occur with the buyer. Will that stop all of this type of stuff? Who knows, I'm guessing at some point I will run across such an issue but deterrence from scammers is the name of the game.
  • cloaked7cloaked7 Member Posts: 1,448
    My goodness. I was somewhat surprised to see a 'Tampered Box' thread, but I can see why there is one.

    Since there is a thread for this I'll share my story. It just happened this morning.

    I just opened a LEGO set I bought on yoyo.com and found the box filled with a few LEGO bags with a few odd LEGO pieces and several torn pieces of cardboard. It was a LOTR Black Gate set. I had 2 of them. One bought at LEGO, one at yoyo. I had them together and was moving around some of my sets and noticed that one of the boxes was a lot lighter than the other. I just happened to have 1 in each hand. When I noticed the weight difference I looked over both sets and the lighter set had an orange sticker on it (like something used to process a return). I knew that the orange sticker box came from yoyo, so I gave them a call and told them what happened. They were very apologetic and refunded my money. Good for me, nice of yoyo, shame on the thief. I must say, the tape on the set looked completely untampered with. That is until I tore it off, it was barely sticking to the box.
  • RonyarRonyar Member Posts: 371
    edited January 2014
    So here is a question for those of you that resell a great deal. I picked up a set at Walmart a week ago that was obviously a return (#3189 Friends Heartlake Stables). The box is a little banged up, but the seals appear fine. The weight comes in 10 grams low of what Brickset lists (.94 Kg vs. .95 Kg listed) but I'm honestly not sure if my scale is sensitive enough to be really accurate. That being said, I am a bit nervous with all the talk of bad returns at Walmart. Would anyone advise I open the box using a hairdryer as some have mentioned, then seal it back up and still sell it as New in Box if the set is fine? Or should I just bite the bullet and open it, sell it as new but opened box with sealed packages? Just want to avoid a hassle down the road for myself and the buyer when I sell it. Opinions?
  • LegoFanTexasLegoFanTexas TexasMember Posts: 8,409
    Hardrada said:

    It's amusing how often I get a bogus 'item not received' claim opened on me on eBay when I forget to upload the tracking number. I had two just in the last two weeks.

    I'm guessing they think it's worth a try.

    I read many times when people say, "oh, I think most people are honest and try to do the right thing".

    In my experience, that is true some of the time, but just as often not true.

    A great many people in the world are only interested in whatever benefits themselves and could not care less about anyone else.
  • legoprodslegoprods SpainMember Posts: 441
    End of last year I bought a new Diagon Alley set on eBay. I was planning on reselling it in some years, so left it in a wardrobe. Bout a month later I started getting in to the parts business, and wondered about parting it out, as it looked much better when parted out, and would give my store variety.

    I had a deep debate with myself on wether to part it out or not, only to decide to do it, and when opening it, there were about half of the bags + the instructions missing. Thankfully the seller refunded the money that was missing (did an inventory), but he blocked me afterwards.
  • cloaked7cloaked7 Member Posts: 1,448
    I don't know if steaming open the tape on boxes, stealing the contents, then returning the resealed tampered box with junk LEGOS is more common now than in the past, but I have read about it more.

    So, this year I weighed all of the sets I listed on eBay before I sold them to confirm all of the boxes of the same model number weighed the same. They did. I did this for two reasons. If I had a tampered box I wanted to know before I shipped it. I don't want to short a buyer. And, if a buyer complained that they received a tampered box I would know that there was a good chance they were lying. I mean, if a person is going to tamper with a LEGO box I doubt they are going to put contents in the box such that it weighed what it did to begin with. Course, they could, but I highly doubt it.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,777
    edited January 2014
    cloaked7 said:

    My goodness. I was somewhat surprised to see a 'Tampered Box' thread, but I can see why there is one.

    Since there is a thread for this I'll share my story. It just happened this morning.

    I just opened a LEGO set I bought on yoyo.com and found the box filled with a few LEGO bags with a few odd LEGO pieces and several torn pieces of cardboard. It was a LOTR Black Gate set. I had 2 of them. One bought at LEGO, one at yoyo. I had them together and was moving around some of my sets and noticed that one of the boxes was a lot lighter than the other. I just happened to have 1 in each hand. When I noticed the weight difference I looked over both sets and the lighter set had an orange sticker on it (like something used to process a return). I knew that the orange sticker box came from yoyo, so I gave them a call and told them what happened. They were very apologetic and refunded my money. Good for me, nice of yoyo, shame on the thief. I must say, the tape on the set looked completely untampered with. That is until I tore it off, it was barely sticking to the box.

    I think what is scarier about this story is that this is one of the first times I have heard this occur with an electronic transaction. IIt has occurred t me at a TRU physical store, but hearing this is occurring with sites like yoyo.com that concerns me greatly.
    Ronyar said:

    So here is a question for those of you that resell a great deal. I picked up a set at Walmart a week ago that was obviously a return (#3189 Friends Heartlake Stables). The box is a little banged up, but the seals appear fine. The weight comes in 10 grams low of what Brickset lists (.94 Kg vs. .95 Kg listed) but I'm honestly not sure if my scale is sensitive enough to be really accurate. That being said, I am a bit nervous with all the talk of bad returns at Walmart. Would anyone advise I open the box using a hairdryer as some have mentioned, then seal it back up and still sell it as New in Box if the set is fine? Or should I just bite the bullet and open it, sell it as new but opened box with sealed packages? Just want to avoid a hassle down the road for myself and the buyer when I sell it. Opinions?

    I have had LEGO boxes with weight differences of .5-.6 ounces, but they were fine, LEGO just happened to add another piece of advertising into the box. For what that is worth. If it is a half a pound off or great I would be concerned. As for opening it and resealing it, I do not like that Idea at all, as that is what theives use to steal in the first place, but that is just me.
    cloaked7 said:

    I don't know if steaming open the tape on boxes, stealing the contents, then returning the resealed tampered box with junk LEGOS is more common now than in the past, but I have read about it more.

    So, this year I weighed all of the sets I listed on eBay before I sold them to confirm all of the boxes of the same model number weighed the same. They did. I did this for two reasons. If I had a tampered box I wanted to know before I shipped it. I don't want to short a buyer. And, if a buyer complained that they received a tampered box I would know that there was a good chance they were lying. I mean, if a person is going to tamper with a LEGO box I doubt they are going to put contents in the box such that it weighed what it did to begin with. Course, they could, but I highly doubt it.

    I think if Stores return Depts started to actually weigh the items when returned then you would see it, but I'm guessing it is not always the easiest to do either.
  • BrickarmorBrickarmor USAMember Posts: 1,257
    @Ronyar Open it to verify. How you open it is up to you, but if you pop the seals please do not advertise it as "Sealed" in the listing. On a set like that, the price difference between New and New/Sealed is negligible.
  • bricknationbricknation Member Posts: 705
    legoprods said:

    Thankfully the seller refunded the money that was missing (did an inventory), but he blocked me afterwards.

    I don't blame this seller. The seller probably had no idea himself and assumed that you're another dodgy ebay buyer so he blocked you to avoid any further troubles with you. He lost won't get any more orders from you but you wouldn't buy anything from this seller anyway, would you?
    cloaked7 said:

    I weighed all of the sets I listed on eBay before I sold them to confirm all of the boxes of the same model number weighed the same.

    I do it routinely with all returns and most deliveries unless they come in sealed original shipping boxes or straight from LEGO or Amazon. Takes time but saves a lot of trouble.

  • RonyarRonyar Member Posts: 371
    Yeah, I've come to the conclusion that it wouldn't be right to open and reseal, so I'm down to either selling as is, or opening and selling it with sealed bags. I do think the weight being close to the stated Brickset weight makes me a little more comfortable, but I am leaning toward opening and selling it opened. Sadly my daughter had just opened the same set days before, wish I could have had her open this one instead. Thanks for "weighing" in on this.
  • jediami65jediami65 United StatesMember Posts: 474
    At WM today saw a few 50% and 30% items picked up 2 TLR #79110 Silver Mine Shootout for $35... Also AT-RT #75002 for $13. and #31006 for $17...

    My dilemma is I've had bad experience with boxes at WM having been opened: there was a Jabba's Sail Barge #75020 for $80 but when I picked it up I could here loose pieces and it weighed maybe 1/2 pound at most, the box had a few signs of tape being reapplied, I gave to an employee and told them they may as well throw it away that is was tampered with.

    I may just open the TLR sets and part them or return them if they have been tampered with.
  • Bosstone100Bosstone100 USAMember Posts: 1,429
    Oh great. Now I need to open and verify the contents of at least 200 sets. What is this world coming to?
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