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I can't be bothered to work all the quoting out, but:
What I was disagreeing with was: "@princedraven You're showing a distinct lack of understanding as to how companies work."
-You were not stating a fact, you were giving an opinion, of which I disagree. I believe TLG are making a wise decision on what they are doing.
"My disagreement with you wasn't that TLG is doing well, but simply with your assertion that buying Lego indirectly could have no effect on the company - that's simply false."
- If you re-read my post I did not say it would have no effect on the company. I just think they are happy with the effect it will have.
"To assume no one on Brickset knows anything about business that would be of value to TLG is silly and to attach some kind of deity status to those that do run TLG shows a certain naivety of what's involved in running a successful company."
- I assumed nothing of the sort, I know there are plenty of people here who know about business, myself included, but I sure as hell wouldn't claim that I could run a company who's processes and decisions I know nothing about, better than the person who is turning over constant profits for them currently. Now that is VERY naive.
The fact that TLG can't manage that is their own problem, not the customers.
You keep insisting on comparing with amazon. In the UK at least I cant think of one other online retailer that combines orders. In fact even amazon haven't been doing it that long. Any that do are probably at the other end of the scale.
Lego is privately-held, has issued no stock, and has no shareholders to pressure them to grow. Any pressure they are under is of their own making and cannot begin to compare to the pressure that publicly-traded companies feel.
As for the one camper polybag per household, the reasons given for the strict enforcement don't hold water. The claim that the item is licensed? So was the Iron Man polybag. The claim that you can't buy more? You can buy more of the Iron Man polybag in some Lego stores now. And the one per household? That's been a poorly-communicated and seldom-enforced rule for a long time.
I agree with the forum member who wrote that it was a shame that Lego started enforcing this one-per-household limit with this popular item. They should have done it with a less-desirable poly, like a Friends or Galaxy Squad that's seen release elsewhere, and used it to clearly communicate to shoppers that they're enforcing the one-per-household henceforth and forever more.
They put their salespeople (same salespeople that just lost their purchase discount) in a bad situation, having to be stingy with customers (same customers that keep them in a job).
And ordering online is another mini-disaster, checking out with a promotional polybag in your cart, and then receiving your order without it! Unforgiveable! This company seems determined to alienate their customers and their employees. And they have no one, no shareholders, to blame except themselves.
Be unhappy, be unimpressed but let's not extrapolate to some massive demise of lego.
Seriously, I get that some people have been a bit melodramatic about the impact this could have, but you are being equally obtuse by implying that it has no effect at all. Can't we just agree that there is an effect, but whether it will have lasting impact or not remains to be seen?
Sooner or later they will do something that does impact the average Joe, what will you say then?
In my defense ive always said it could be handled better, the lack of consistency, the poorly implemented IT etc. That its understandable to be unhappy. However, it is what it is and no more. Everyone likes to call things straw arguments around here, it may be applicable to call an afol who threatens to never buy lego again over an extra polybag a straw afol?
These terrible decision makers at [email protected], was it terrible when they introduced free delivery? Does that positive impact outweigh this negative? Would average Joe rather have year round free delivery and one free poly a month or pay for delivery and have just lots of freebies a month (so long as they pay delivery each time).
The reality appears to be that they are doing a very good job of looking after the average Joe, perhaps at the expense of a certain segment of their customers?
FWIW if that is the case and TLG wants to save money I'd prefer less promos but plenty of stock and high quality for the ones they do do like the camper. Without knowing the logic though behind this move it's anyone's guess as to who benefits.
But let's be honest. If TLG did that, do we really think the complaints about not getting a free VW polybag, or whatever, with an order will stop? I don't.
I might be willing to pay a little more with Lego rather than go with another company just because of a freebie. Again, follow up orders are unlikely if limits are imposed. So lack of a cheap poly may lose them £50 of direct sales.
If the system wouldn't let me order more and I really wanted multiples of the freebie, then I'd ask my friends to make an order. (Most of my friends don't care about LEGO and would happily do it for me, without caring for a freebie, VIP points or anything alike.)
BTW, in my country,
- there is no LEGO store
- average Joe buys LEGO in Tesco or other B&M toystore, maybe an online store, but most never heard of [email protected]
- on [email protected] only Hardcore AFOL Jacks buy, and only those sets which not available elsewhere - checking top sellers gives it away - like Minecraft sets, DeLorean and "fillers"
- I can sell a Minecraft set 1.5x any time on local e-markets, because average Joe only knows it is not available elsewhere
This is part of the slow process of weaning people off of easily abused promos, phasing people into responsible sale buying and separating the customer from the reseller even more. We turn a blind eye to their policies and in response they show us their way of letting us know we should be holding ourselves personally accountable.
Harsh policies and limits could easily be added to [email protected] and their retail stores and probably will be, but as this is a respected community, Lego wants its customers to hold themselves personally accountable rather than force them to act as the police. After all, punishment should not be the only incentive for not doing something considered wrong.
I was planning to make some more orders, but with the randomness of the "incentive", I likely skip. There is nothing on [email protected] I can't get anywhere else (cheaper) or I don't already have...
If they want to impose limits, it is fine but they need to handle freebies separately / differently. They should not add them to every order and then remove them later once that order is confirmed and paid and ready for delivery.
Plus, this argument isn't centered around the polybag limit, bu If it's a problem on their end (damaged item, crushed box, wrong item, missing item), they do. If it's that you simply decided against it, you do.
People are just mad because they didn't 'get away with it' this time...
I got 2 already but still when I visit [email protected], I get a half page banner on "FREE EXCLUSIVE MINI VOLKSWAGEN T1 CAMPER VAN"...
From a multimillion dollar company with a slogen "only the best is good enough", I expect it to do better... Or maybe it is time to change the slogan...
How do you say in Danish: "We are almost good..."?
OTOH, I will take my chances and order a 3rd lot. If I get the T1 removed, I return it to LEGO and I will have the returning experience :-)
If many would do that, then LEGO might recognise they should do something about it.
People like you drive me mad, not only do you know the rules, you have had them highlighted here time and again and you are STILL trying to get away with it.....
I have ZERO sympathy for you if this backfires on you.
And seriously, you expect them to change their web banner dependant on what you have previously ordered. Get a grip!!!
1. Limiting the polybag to one per household is perfectly fine.
2. But letting you check out with the poly in your cart the second time and then removing it manually after you have paid is totally unacceptable. You have made your payment for that cart, so it's like stealing the item from you. I'm quite sure it's against law, too. (False advertising maybe if nothing else?) If my order showed the gift but then it wasn't delivered then I'd ask for it and if not getting it then return the order on principle.
If you want to limit the polybag to one per household then it's the most basic requirement to make your online store able to handle this restriction.
I will let you know how it works out.
In @maques case thats clearly not the case and I can understand @princedraven frustration.
Out of interest, if on the checkout/order summary where it lists the item as "LEGO® Mini VW T1 Camper Van" if they added this"(limited to 1 per household)" would that make it better. You're clearly being told that the item is limited to 1 per household, although it still shows in the list. Indeed, but then don't be upset if they, using a similar mentality ban you from [email protected] I'm sure they won't but even Amazon have been known to do it with less reason.
If my company's small webshop can do it, I'm sure a multimillion dollar company can do as well.
I would also add the: "without presenting the customer a choice to cancel or go on with the order after customer service 'serviced' the order".
"I used to have principles and responsibility but then I realised how much they were worth and I just couldn't do it anymore"
What if I'm Average Joe just shopping around at [email protected] two times a month and I see the promo poly turn up in my cart both times? There is no mention when you click on the cart of the household limit. You can check out with your cart and pay for your order without ever visiting the page where the restriction is mentioned in small print. (Not to mention that a good chunk of customers don't read the small print even if they see it.)
A certain Hitchhiker's Guide to the Galaxy quote about the plans having been available in the basement for viewing would fit here nicely.
To be honest thats just crazy, they should stop them appearing in the checkout if you're using your VIP account ( I presume that we're all happy with them removing something from your package if you've tried to circumvent the limit by using a different [email protected] account with the same postal address?) but theres no need for them to automatically remove the banenr ad.