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Returning items from TRU BOGO 50% sale

jknilajknila Member Posts: 3
edited September 2011 in Buying & Selling Topics
So I bought some stuff from their sale last week and I'm thinking of returning one of the items. Would they give me back the full cost of the item or would they adjust the price? I bought the hillside house and the hogwarts express and I plan on returning the hogwarts express which was the one I paid full price for.


  • doodlebirddoodlebird Member Posts: 88
    pretty sure they'd give 75% of the set's value, but i suppose it's possible they could give you only 50%... and argue that if you only bought the one (the one you're keeping), you'd have received no discount at all. let us know how it turns out.
  • kylejohnson11kylejohnson11 Member Posts: 508
    Not sure how it would work for an in store purchase. When I bought two Grand Emporiums, they each had a seperate packing slip with the purchase price that showed it has 25% off of each.
  • RobbRobb Member Posts: 144
    I pretty sure they go by the receipt amount. I had two of the same item shipped earlier this summer, and one paking slip had full price, the other 50%. I ended up returning one, and since I had grabbed the 100% price packing slip, I was refunded 100% even though I pointed out that it was a BOGO purchase and I was only expecting 75 or even 50% refund. Clerks seem to be limited by what the receipt indicates.
  • brickupdatebrickupdate Member Posts: 1,020
    I tried something similar with returning collectable minifigs I bought earlier in the year. Since they were all the same sku, they ONLY returned them for the cheapest price on the receipt. So if I bought 30 minifigs, and went to return 6 of them, they would only return them for the 1/2 price or whatever discount it was. They said it was a "policy." With the B2B1 it may be different since that last item has no price, and is different from the other items you bought. Bottom line: they were kind of jerks about it, not just the policy, but the attitude of both people behind the counter.
  • Rainstorm26Rainstorm26 Member Posts: 1,018
    ^I had the same problem, but I complained and they fixed it, but it took a lot of time to fix.
  • KottonKotton Member Posts: 55
    Like Robb said, I'm pretty sure they go by what is on the receipt. I have had it were they take a $5.00 coupon an subtract a little off every item. Two weeks ago on the BOGO 50 the sets were listed full price then half price for the less expensive one.
  • madforLEGOmadforLEGO Member Posts: 10,836
    edited September 2011
    Sooo.. maybe I am missing something, but people are complaining that they want the sale price even though they are returning an item?
    Do people realize that if they do honor this type of request tons of people would take advantage and get sets for 50 off even though the sale is a BOGO?
    Or again am I juust missing the point here? If so I apologize.
  • DavidBrickleyDavidBrickley Member Posts: 375
    I think it's more questioning than complaining. I too have found myself buying on sale for the holiday, and then having to return part of an order, and the return policy seems to be interpreted differently at different locations. Last year, I even did a full return of all 4 items on one receipt, no coupons used, and they tried go give me back less than I had paid. That was abig mess to straighten out.

    I think what was done to brickupdate wasn't right, though. If you bought 30 figures at BOGO 1/2 off, and returned 6, then 3 should have been refunded at full price and three at half price, so the customer is no worse off than if he/she had only purchased 24 to begin with.
  • jknilajknila Member Posts: 3
    I was just wondering what would happen. And I got my answer. I guess it's like Robb said, they go by the receipt cuz I got back the full amount even tho it was for a BOGO 1/2 off sale. Wasn't expecting the full price.
  • coolpixcoolpix Member Posts: 357
    That creates a precedent that allow everyone to buy things on a BOGO Sale and then return the item that's full price on the receipt, keeping the item that's 50% off... until they get what's going on and change the policies. Keep an eye on your receipts folks!

    By the way, a couple weeks ago they had here that deal that when you bought any set over $50, you'd get that party pack with 8 little Creator poly bags (Airplane and Car) for free. Well, on the receipt the Party Pack showed $0.00. I ended up returning the set I bought for $50, and I firmly believe that if I had not brought the Party Pack to be returned with the set, they would not ask for it, because I had it on a separate bag, and they had given my money back already, when I gave them the Party Pack in return. So sometimes when they are giving something for free with a purchase, they may forget to ask for that item.
  • jwsmartjwsmart Member Posts: 298
    Just went to a TRU today - there was a "return value" line item on the receipt - which took into account the B2G1F sale. Looks like they might be wise to this already.
  • doodlebirddoodlebird Member Posts: 88
    sounds like instore and online purchases have separate style receipts, but i only shop in store... can anyone else confirm that?
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