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Of course I put my order in but I have yet to see an order confirmation email or a record of it on their site, so Im kinda wondering if I should order another one just to ensure that LEGO.com does not short change me
Actually, I would have rather not having the hot dog cart, if history repeats it self it usually damages the larger box. The the top/cover of the #41999 does crease easily.
TLG is a $4 Billion USD dollar company that made $1 Billion USD in profit last year.
There is exactly zero excuse for them to have such a lousy backend to their web site in 2013. None, it is embarrassing and someone should be responsible for it.
This could ...unravel the very fabric of the space-time continuum and destroy the entire universe.
I'll be willing to give them a second chance.
Order e-mails arrive often in seconds, never longer than 1 minute. Order information is in real time on their web site, shipping information is updated very quickly and offers real time updates.
I get that small mom and pop shops may not be able to do all that, but TLG has no excuse what-so-ever...
The goal isn't to spend the most on making their website the prettiest and most efficient. TLG's goal should be in maximizing profit. If a $4B company can churn a $1B profit I would say they are doing pretty well.
If it was my company, I'd be embarrassed about the web site problems. If I'm making a billion a year in profit, I would want the web site fixed.
It is a point of pride, of living up to the motto, "Only the best is good enough".
I wonder how many sets were available for US buyers..?
My guess is this will be a normal set eventually as I'm guessing resellers are buying multiple copies for sale later and will in turn cause a false demand.
It will be interesting to see how many people get booted from LEGO.com for trying to circumvent the limit 2
What would the future value of each be in such a case?
That said, I like the look of #41999 much better and the fact there are a few more functions does not hurt. If I had to pick one, it would be it.
"Collect one of only 20,000 models, each with its own unique license plate number."
"And as an extra special detail, each of the 20,000 examples of this exclusive edition model features a unique license plate number, so no two models are the same!"
This does not sound to me as 20k will have limited plates and then they will release it as a normal set.
Yes yes I know there are ways to circumvent that, HOWEVER LEGO seems very intent on stopping those who try to thwart that limitation, including at the stores from what I have been told.
So again I wonder how many orders will be cancelled in LEGO really is stomping on resellers.
But I would say the limit 2 is one reason why it lasted as long as it did before running out of stock.
'• Collect one of only 20,000 models, each with its own unique license plate number'
So I would say as long as you see this in the listing on [email protected] then it still is limited to 20K
Or it is opening up LEGO to a lot of legal headaches if the stop but the listing still says 'limited to 20K'
Either that or people will get notifications reporting there are no more available at this time as limited but they can provide you with a non-limited one or a copy of #9398
So is it excusable for a company that is a manufacturer first, and a retailer a distant second, not to make a permanent investment in infrastructure to handle 10x their standard load for what amounts to ~10 hours a year? I certainly give them a pass. We've discussed this before, but if you're suggesting LEGO.com should match the standard that Amazon sets, you are being unrealistic. A more fitting indictment would be for a companies such as Walmart, who does ~$9 billion in online sales annually, and doesn't come close to matching Amazon's online ordering and fulfillment system.
LEGO did $4 billion in sales last year, but I'd be surprised if even 10% of that was through shop.LEGO.com. I think it's far more relevant to compare them with their peers -- like-sized manufacturers that have a secondary web retail operation -- such as Mattel and Hasbro. I'm quite sure it would compare favorably.
Either you are a best of breed company that demands high standards across the board or you aren't. As has been stated, LEGO most likely has the money to upgrade their I.T. infrastructure, so just do it. (btw, I am an I.T. professional, so I know what's required. I develop world class, best of breed, applications for a living.) The point about Walmart and Amazon is that they are examples that it can be done, so in my opinion there is no excuse. Period. Either you pride yourself in being the best or you're mediocre. If you're the best you want to be the best in every facet. Your stores, your customer service, your product, your warranty, your software applications.
You know why Disney is so successful? They clean windows before they get dirty. They sweep floors before they need it. Sounds crazy doesn't it? One of Walt's mottos was 'no chipped paint'. That goes back to when it was a kid and saw the carousel from a distance. It was colorful and bright with all the horses and lights. Then, when he got up close he saw chipped paint on the horses and burnt out light bulbs. He told himself that if he ever had a carousel it would not be like that. There would be no chipped paint! He took that and built an empire.
Also, 10x their normal load is still nothing compared to other e-commerce sites which is what makes it ridiculous how bad their site is. Last nights peak load of however many people were trying to order, lets call it 50,000 people in the first hour (which I would highly doubt was that high), is probably the load Amazon could handle and probably does handle every 5-10 minutes. LEGO doesn't need to match amazon but they should be able to handle its normal operation better.
I have the same complaint against Target whose website told me my order was complete but the agent on the phone told me it wasnt scheduled to be complete until 4 days later and they also told me they had no way to know if what I ordered was sent in more than one parcel or not because it only had one tracking number but online it said "4 items sent in 1 shipment".