New LEGO Online Reseller (Looking for Feedback)

jasonord69ajasonord69a UKMember Posts: 404
edited March 2013 in Buying & Selling Topics
Hi,

Please take a look at my new website. I aim to sell end of line products for less than their eBay prices and current sets for less than RRP.

http://jasons-bricks.myshopify.com/

I welcome any feedback and opinions of the site and will try to improve the site as best I can from feedback received.

I still have a bit of work to do with some item descriptions and some layout ideas but for the most part it is all there.

All items are new as sealed. Not all boxes are in mint condition as specified by some of us really fussy collectors, but all are in 95% + condition.

Thanks for looking.

Jason
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Comments

  • cavegodcavegod Member Posts: 806
    Current sets for less than RRP?

    So why charge £109.99 for 10220

    when lego have it for £79.99

    £30 mark up good luck with that!
  • makmak Member Posts: 300
    Nice. Current sets less than RRP? The link might've taken me to a different site
  • jasonord69ajasonord69a UKMember Posts: 404
    ^ &^^ I did say AIM to sell at less than RRP. I count 11 current sets at or below RRP and 8 above RRP.
  • PaperballparkPaperballpark UK / KLMember Posts: 3,449
    edited February 2013
    #10211 at £170 and #10214 at £260? Are you having a laugh? Go away.

    Oh and your security certificate is out of date too. You might want to fix that.

    [edited for bad language]
  • LostInTranslationLostInTranslation UKMember Posts: 5,520
    ^ Hey, there's no need to be rude. Some of the prices may be above RRP but not all.
    Good luck with the shop, Jason.
    LegoboyrichoLegoFanTexasicey117
  • atkinsaratkinsar Member Posts: 4,272
    edited February 2013
    ^^ you may not like the prices, but lets keep it civil please.
    LegoboyLegoFanTexasPitfall69
  • PaperballparkPaperballpark UK / KLMember Posts: 3,449
    My apologies for the profanity, but it really annoys me when people try to sell current lines at above RRP, especially that much above! I honestly do not see how he thinks he'll be able to sell them at that price, and I can therefore only conclude that he's hoping to rip-off gullible people.
  • LegoboyLegoboy 100km furtherMember Posts: 8,702
    edited February 2013
    ^ It bothers me too sometimes, but in cases where the seller ships to countries that cannot receive current sets any other way ie. [email protected] or Amazon perhaps not shipping to places I can't pronounce but the seller does, then there is clearly a market for it. So many times do MISB Exclusives sell for in excess of rrp on Ebay.
  • jasonord69ajasonord69a UKMember Posts: 404

    #10211 at £170 and #10214 at £260? Are you having a laugh? Go away.

    Oh and your security certificate is out of date too. You might want to fix that.

    [edited for bad language]

    Thanks for the feedback about the security certificate. I am really trying to make the site the best it can be which is why I have asked for feedback from this forum.

    I don't expect to sell some of the items that are currently above RRP. They are on the site to make the site look the best it can be.

    Do Amazon ever sell Lego items for above RRP?

    Maybe you should direct some negative comments in their (or their sellers anyway) direction also.
  • atkinsaratkinsar Member Posts: 4,272
    Jason, the site does look nice and clean and seems well organised so well done on that front.

    Not too sure on your logic of having current sets at above RRP making the site the best it can be. Wouldn't it be more likely to put people off than attract? It's not my business to question what other people want to sell stuff for, at least not on a public forum, but I'm more interested to know why you think it makes the site better?
  • jasonord69ajasonord69a UKMember Posts: 404
    Apart from a couple of Architecture sets, those above RRP are all Exclusives.

    Taking away the knowledge of those on this forum, I believe that the detail and the grand nature of those exclusives showcases to the general public ( my target audience) how good Lego sets can be.

    It also makes the site look a bit more like a fully stocked site with a variety of products / prices.
  • prof1515prof1515 EarthMember Posts: 1,561
    Stocking it with a variety of sets makes it look like it's fully stocked with a variety of sets. The price dictates whether it looks like you're selling sets for a reasonable or unreasonable cost depending upon how reasonable you've set them. As is, your shop looks no more stocked with sets above MSRP than it would with prices at MSRP. ;-)
  • Si_UKNZSi_UKNZ NZMember Posts: 4,179
    @jasonord69a

    You might see currently available sets at above RRP on amazon, but sellers are often forced to do that just to break even because of amazon's crazy selling costs. Amazon takes over 15% of the sale price, and only pay the seller for part of the postage cost. So unless the price is 25%+ over RRP, it's unlikely the seller is actually making any extra.

    Also, be aware that once you set yourself up like this you become a much more obvious target for the taxman, especially if you're not trading through any legal trading entity. Judging by your 'under RRP' prices I'd say youre not paying any tax, so be very careful.
  • jasonord69ajasonord69a UKMember Posts: 404

    @jasonord69a

    Also, be aware that once you set yourself up like this you become a much more obvious target for the taxman, especially if you're not trading through any legal trading entity. Judging by your 'under RRP' prices I'd say youre not paying any tax, so be very careful.

    I have a successful eBay site also which is fully declared to HMRC. This is an additional place where I can sell for slightly cheaper than on eBay without lining the pockets of another company by paying fees of around 10%.

    I would add that the above RRP Exclusives I do not currently sell on eBay as the market at that price range is minimal. Those prices next year might be a bargain though, who knows?
  • roxioroxio UKMember Posts: 1,335
    that site must be breaking some UK laws - where are your T&Cs of sale etc ?
  • jasonord69ajasonord69a UKMember Posts: 404
    For all of those who are negative about the over RRP currently available in the UK products.

    Http://jasons-bricks.myshopify.com

    You can rest at ease that no unsuspecting fool will be ripped off!
  • jasonord69ajasonord69a UKMember Posts: 404
    roxio said:

    that site must be breaking some UK laws - where are your T&Cs of sale etc ?

    They are currently available to view in the checkout page or should be anyway. I will be adding another link to the homepage with all of these details in shortly.

    Thanks for the constructive feedback.

    Legoboy
  • LegoboyLegoboy 100km furtherMember Posts: 8,702
    Just an idea @jasonord69a, I would add more products for sale on the slideshow picture thingy and then enable one to click on the picture to go through to the product's page.
  • bitsathisbitsathis Member Posts: 140
    Fair play to Jason in my opinion. A clear returns policy, details of trading address and status eg sole trader, LLC etc and a data/privacy statement should be available though and worth checking it with distance selling regs. All easy to do though so good luck.
  • roxioroxio UKMember Posts: 1,335

    roxio said:

    that site must be breaking some UK laws - where are your T&Cs of sale etc ?

    They are currently available to view in the checkout page or should be anyway. I will be adding another link to the homepage with all of these details in shortly.

    Thanks for the constructive feedback.

    Can't see any other info in checkout, unless registration is required first.
    I'd also check the About Us statement, I can see at least 3 errors in it.
  • jasonord69ajasonord69a UKMember Posts: 404
    Legoboy said:

    Just an idea @jasonord69a, I would add more products for sale on the slideshow picture thingy and then enable one to click on the picture to go through to the product's page.

    Thanks for the feedback. Has been done!
  • jasonord69ajasonord69a UKMember Posts: 404
    bitsathis said:

    Fair play to Jason in my opinion. A clear returns policy, details of trading address and status eg sole trader, LLC etc and a data/privacy statement should be available though and worth checking it with distance selling regs. All easy to do though so good luck.

    I have added a link to the current T&C's on the footer of the main page. It is a bit scrambled and confusing at the moment but that will all be sorted with a bit of time and effort. But thanks for te feedback.
  • roxioroxio UKMember Posts: 1,335
    Unfortunately, the T&Cs as they are, are a mess and you are likely to lose custom as it looks like the site is trying to hide something. If you have been business trading on ebay for 8+ years then you should know the requirements and these area of the site should have ready for launch.
    And the final sentence about missing pieces - if I bought a set and pieces were missing, then I'd expect you to sort it, not direct me to the manufacturer.
  • LegoboyLegoboy 100km furtherMember Posts: 8,702
    edited February 2013
    roxio said:

    .. if I bought a set and pieces were missing, then I'd expect you to sort it, not direct me to the manufacturer.

    So if parts are missing in your brand new Log Cabin, you would return it to the TRU you bought it from for a refund? 'Cause that is all they, and any other online retailer would be obliged to do? A lot of hassle if you ask me. A quick call to LEGO or a few clicks on their website and they send them out with the minimum of effort.

    I sense a lot of hostility towards Jason for no apparent reason.
    LostInTranslationLegoFanTexasFurrysaurus
  • atkinsaratkinsar Member Posts: 4,272
    Jason, in those T&Cs you expose what looks like your personal email address, not usually a very good idea. If possible, use a 'contact us' form that does not expose any sort of email address.

    Oh, and break it up into a few paragraphs, but then I think you knew that already ;-)
  • jasonord69ajasonord69a UKMember Posts: 404
    T&C's now updated.

    Thanks to everybody who has provided constructive feedback to help me improve my website.
  • samiam391samiam391 A Log Cabin in KY, United StatesMember Posts: 4,258
    I applaud Jason for starting up his own online store that sells LEGO. I think after a little bit of clean-up, it will be quite nice.

    I think it's something that a lot of us, including myself, wish that they could do... but we can't because we don't have the time, are scared too, or just don't know how to do it/set it up. :-)

    Best of luck Jason, I hope your business does well!
    LegoFanTexasroxioplasmodiumsidersddLegobrandonCPjasorlucianicey117
  • JP3804JP3804 Member Posts: 332
    ^ This
  • roxioroxio UKMember Posts: 1,335
    Legoboy said:

    roxio said:

    .. if I bought a set and pieces were missing, then I'd expect you to sort it, not direct me to the manufacturer.

    So if parts are missing in your brand new Log Cabin, you would return it to the TRU you bought it from for a refund? 'Cause that is all they, and any other online retailer would be obliged to do? A lot of hassle if you ask me. A quick call to LEGO or a few clicks on their website and they send them out with the minimum of effort.

    I sense a lot of hostility towards Jason for no apparent reason.
    No hostility from me, I am also a business seller and I am trying to provide constructive feedback.

    If parts were missing then I probably would go straight to Lego (but a lot of the general public, who the OP stated are his target market) might not know that route existed.

    Haven't checked, but I doubt major retailers such as TRU have a T&C directing you to the manufacturer if goods received are not as described.

    Try and look at it from a different view, if you came across his site without the knowledge of this thread, would you buy from it ? I know I wouldn't of a couple of hours ago, though it is improving :)

    But....one T&C I have a problem with now is:
    "-Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded."

    Is that legal ? Regardless of an item being on sale, customer has a right to cancel within 7 days under DSR
  • jasonord69ajasonord69a UKMember Posts: 404
    ^ Missed that one when editing earlier. Will update it soon.
  • atkinsaratkinsar Member Posts: 4,272
    Also, better to link to your contact us page at the end of your T&Cs rather than just mention it.
  • jasonord69ajasonord69a UKMember Posts: 404
    ^ Thanks for the pointer. All done
  • RedbullgivesuwindRedbullgivesuwind Brickset's Secret HeadquatersMember Posts: 1,767
    Great looking website Jason. Its really easy to use and I shall ensure to add it to my favorites.

    Just a quick point if a customer returns an item within the seven day you cannot charge them the cost of returning the item.

    Also that paragraph implies that you will charge them twice for shipping so that may want clarification and cleaning up.

    To further the debate from @Legoboy the contract is between you and the store not the manufacturer. So while he being savvy will go to Lego and they will happily sorted it. The average customer will come back to you and look to you to fix the problem.
  • atkinsaratkinsar Member Posts: 4,272

    Just a quick point if a customer returns an item within the seven day you cannot charge them the cost of returning the item.

    pretty sure that's not correct, if the customer decides they don't want the item within 7 days under DSR, return postage cost is their responsibility. Some companies of course will reimburse at their discretion.

  • jasonord69ajasonord69a UKMember Posts: 404
    ^ I have updated the return postage policy as above.
  • SherlockbonesSherlockbones Member Posts: 411
    I love it Jason, I admit some of it's overpriced, but some of it's great!

    £32 for the Train Station is amazing!
    Keep up the good work Jason
  • atkinsaratkinsar Member Posts: 4,272
    Jason, to be clear, under DSR, return postage is at the buyers expense, but when you refund them the money, you have to refund the cost of the item and the original postage paid by you to send it out.

    It is well worth reading the DSR guidelines and becoming very familiar with them when in your line of business.
  • bitsathisbitsathis Member Posts: 140
    edited February 2013
    good luck - hope it works out and worth the hard work.
  • jasonord69ajasonord69a UKMember Posts: 404
    atkinsar said:

    Jason, to be clear, under DSR, return postage is at the buyers expense, but when you refund them the money, you have to refund the cost of the item and the original postage paid by you to send it out.

    It is well worth reading the DSR guidelines and becoming very familiar with them when in your line of business.

    Of course. As many items are free delivery it does not apply. Also I have only mentioned that they are responsible for return postage. Thank you for all your feedback today. It will help me to run the site run successfully.
  • atkinsaratkinsar Member Posts: 4,272
    No problem, good luck with it.
  • richoricho Member Posts: 3,821
    just out of interest Jason, are you also a fan/collector yourself?
  • LegoboyLegoboy 100km furtherMember Posts: 8,702

    To further the debate from @Legoboy the contract is between you and the store not the manufacturer. So while he being savvy will go to Lego and they will happily sorted it. The average customer will come back to you and look to you to fix the problem.

    Really? Should a 2x2 plate be missing for example, what on earth would the average customer think a retailer could do about it? A guy at work only last week told me that he phoned TLG up to ask for a part missing from his daughter's Friends set and commented on how simple it was.

    Where the inventory is printed in the back of the instruction manual, LEGO print in great big bold numbers their telephone contact details, presumably to encourage people to phone them if there's a problem. If I were a retailer and a customer came to me with a defective playset or something, I would offer to replace it. A LEGO set that has been half built and has hundreds of loose parts all over the place, my first course of action would be to put them in touch with LEGO of whom have specialist procedures in place to make things good. LEGO has probably already prompted its retailers to point the customer in their direction anyway.
    Chompers
  • cheshirecatcheshirecat Member Posts: 5,332
    Just to clarify further, the dsr are very clear that unless the retailer explicitly states that return costs are at the buyers expense then they are at the retailers. More than that, the buyer is under no obligation to even post the item back, rather just make the item available for collection. Although it seems the return conditions have been made clear in this case.

    The dsr also allows you to open the box although it's questionable if this would apply wrt lego.
  • cheshirecatcheshirecat Member Posts: 5,332
    Can't edit ^ sorry, but whilst I think most would go through lego for a missing part to say anything about it in the t and c is pointless as it would be the choice of the buyer and, im fairly sure, has no legal meaning. To some it's likely to make you seem dodgy and its a tiny problem to deal with anyway. In the unlikely case someone does contact you just say, you can get it from lego or offer to do it for them. They'll no doubt do it themselves in the end anyway.
  • jasonord69ajasonord69a UKMember Posts: 404
    richo said:

    just out of interest Jason, are you also a fan/collector yourself?

    Guilty on both counts! I've got a dining room full of the almost entire architecture range as well as a beetle and a camper van. My favourite is my racers Ferrari and I'm currently making ( or at least trying) a Shelby Mustang MOC.
    My wife is in love with minifigures. It is definately a household with plenty of Lego on display!
  • makmak Member Posts: 300
    Good work Jason. The site looks great and i didn't mean any hostility when i commented on your prices except i was a bit surprised that you mentioned you intended to sell current sets at below RRP and the ones I saw when I looked at the site were all above RRP.

    To add to what others have said, there is a new EU directive regarding the use of cookies on websites. Basically, it says website owners should display information on the site to inform visitors if you use cookies to gather information on how they use your site etc and give them a option to opt-in/accept if they want to use the site. You might want to look into that as well.
  • atkinsaratkinsar Member Posts: 4,272
    ^ yes good point there. Huw has an example linked off the home page. Of course, if you don't use cookies then don't worry about it, but most sites do these days ('remember me' on the login is one common example).
  • RedbullgivesuwindRedbullgivesuwind Brickset's Secret HeadquatersMember Posts: 1,767
    @Atkinsar and @Jasonord69a nope under the act a customer can't be out ofpocket for returning the goods. As I am sure you know it is to with not being able to examine it in store etc etc. So you cant charge a refund for returned goods or faulty ones. Ill double check with my boss on monday.

    @Legoboy there is nothing to stop you going to the manufactorer to get the product fixed or parts replaced. Most companies let you do this. Looking at the warrenty etc has contact numbers and websites and so forth. However your contract is still with the store who sold it to you not the company who makes it. That means that they are liable for anything wrong with product and it is for them to refund or replace a hood that is not as described. However a lot of shops fob you off with this story, when I worked in retail I was told to tell people to go to the manufactorer which is illegal.
  • RedbullgivesuwindRedbullgivesuwind Brickset's Secret HeadquatersMember Posts: 1,767
    edited February 2013
    @Atkinsar appologies looking into it you were right and I was getting muddled. The cost of returning a unwanted objectis met by the customer but the refund should be for all the costs including the orginal postage. However for a return of faulty goods then all the costs should be met by the seller.

    Please feel free to edit my above post to say this and delete this one. Or put something like Atkinsar was right :-).

  • LegoboyLegoboy 100km furtherMember Posts: 8,702
    edited February 2013
    ^^ I appreciate and accept the contract is with the retailer and that the problem is theirs. However, the question is, what's going to cause the customer less pain, the hassle in packing up and returning to TRU? Because they are only obliged to refund under law, not even exchange. What would the customer want to do?

    Whilst holding a toy consisting of a couple of thousand parts in my hands, given LEGO have gone to the effort of attracting any complaints, have advertised as much in their literature sent out with the set and are geared up for a quick remedy, what would the average person do? I'd say as in my work colleague's case, pick up the phone and give LEGO a shout. Hell, even my mother of 65 has done it and she can't remember my name most of the time. Not because she managed to remember my mobile number but because it was the instinctive thing to do. She didn't fancy the 2 hour round trip back to TRU. Shops just aren't geared up for missing LEGO pieces and so as instinctive as it was for 9 out of 10 people to call LEGO for help, I'd like to think LEGO would have prompted the shop staff to direct the remaining 10% back to them....unless of course the customer wants to receive a refund.

    Bottom line, if I want to return then it goes back to the retailer. If I'm missing a piece and I don't want the hassle of standing on a shop floor arguing with a manager for an hour before he merely offers a refund anyway, the least painful thing for me to do is phone LEGO.

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