Please use our links: LEGO.com • Amazon
Recent discussions • Categories • Privacy Policy • Brickset.com
Brickset.com is a participant in the Amazon Services LLC Associates Program, the Amazon.com.ca, Inc. Associates Program and the Amazon EU Associates Programme, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.
As an Amazon Associate we earn from qualifying purchases.
Comments
The next issue was with ordering missing parts, I got quick service calling on the phone, but again, bad information from support. They said they were going to cancel my original order for parts and send me a full bag of missing parts (Fire Brigade set) in about a week's time. I would get an email telling me the first order was cancelled. I never got that email, and this week got 2 emails telling me that the first order and the second corrected order were on their way, it going on two weeks now.
I wonder if some of the support people really don't know what is going on... I am still happy with service, because my problems have been addressed. I am curious if anyone else has similar stories to tell.
A few months ago they changed the computer system they use and it was a complete disaster. It could be that the problems Talos is having stem from that. If the computers don't know what's going on the people don't either. I assume the email confirmations are automated too.
I bought two items off [email protected] online yesterday, before the double VIP points ran out. I got an email to say my order was being processed yesterday. Today I got an email to say my order has been shipped...no money has come out of my bank, and I haven't received my VIP points yet.
How long does it take to get the VIP points?
How many points equate to $?
Thanks
BF
Thank you
I read somewhere that when you are a new customer, there is a delay as they are checking you out to make sure you are not some sort of reseller trying to buy a lot. Most things have limits of 2 or 5 per order.