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They used to keep them for a long time-- I believe they even had black castle visors from 1978, oddly enough! But they didn't get replenished. So if they ran out, they ran out, and you'd be out of luck, but you COULD get lucky.
But no more. LEGO's replacement parts that got sourced through Enfield got revamped (and re-sourced, I think) a few years ago. So (I believe) they won't have any parts from before, say, 2005, maybe? If you're looking for something from the 1980's or 1990's, they're not likely to have it.
Furthermore, depending on the element, they may not be able to find it unless you can give them the LEGO Part Number (if you have it). Note that the "Part Number" is NOT the same thing as the "Design ID"! For parts before 2000, I'm not sure how that number was derived, or if it existed at all (in many parts it was the 4-digit Design ID followed by the 2-digit color ID).
DaveE
And yes, Yellowcastle does a great job of keeping the titles descriptive.
Theres a specific set that I'm after on shop.lego.com [NZ country version] that I've heard is about to be discontinued. When I checked the other day its now listed as "On Back-order, likely to be shipped in September".
Does this mean its not actually going to be discontinued and are doing another production run, and it'll be around for a long time OR
Does it mean they scratching around trying to find the last sets available and its almost gone for good?
Thanks for any advice.
I ordered last July 1 some Ninjago sets and Prince of Persia. One of them is the spinner Cole DX. When the package arrived and I got to open it, I was surprised that all EXCEPT the Cole DX spinner was not included.
I emailed LEGO.com already but still waiting for their reply.
My Question then are
1. Has anyone experienced this too? (Missing order in package)
2. How long do the customer service answer back?
Thanks in advance.
im from the u.k but i also had a missing order. i phoned lego up simply because emailing them would take days befor i would get a anser.
i had to phone them every day for 5 days to keep a track of my item and after the 5th day they told me it was lost and would re-send it via a different courier.
so in total from the day i should of recived my item untill the actual day i did recive it was just over 2 weeks. they did send me a keyring for my trouble.
but having to phone them every day for 15+ minutes each time was a right pain.
i will also tell you that i also asked this kind of question on the forums and i was asked my certain people to "reframe" from bad mouthing / complaining about lego as it wasent their fault, it was the fault of the courier.
good luck with your lost item and my advise would be to phone them and ask for the persons name who deals with your issue and if you have to keep phoneing up always ask for that same person.
As for the missing item, to clarify my situation, the shipped package arrived. It should had 6 items in the shipped box. When I opened it instead of 6 items, there were only 5 items. The missing item Cole DX was not placed inside the shipped box that arrived. So instead of lost by the courier, it was not included during packaging.
Anyway, again thanks for sharing.
yeah what rocao said may be true, you should look at reference number if you have fedex tracking, as that can bring more package results than the tracking number
i called them and they are sending my other roundup free, it did not take any hassling, just a call to customer service. im in USA
Yesterday both packages arrived. Interestingly they arrived separately and via different couriers (FedEx vs. UPS). The Hoth Echo Base was fine. However, the other package arrived in sorry shape. The shipping box had been thoroughly crushed, literally losing over 10% of its height. Further, in the top of the box was a hole several inches in diameter. When I opened the box, I found that whatever had punctured the hole had also deflated some of the packing material, literally shredding it. Worse, the boxes of 7868 and the pair of 6735 had each been crushed.
I immediately contacted Lego about it but have yet to hear back. Last night, after emptying the shipping box and throwing it away (as beat up as it was, it wasn't good for much), I noticed that there was no Target Practice polybag. I checked my online receipt and it was there and the receipt in the box also mentioned it. That's when I noticed that not only was it listed but that I'd been charged $1.29 for it!
Needless to say, I'm going to have to contact Lego again about this. Just thought I'd give everyone a heads-up to check your receipt carefully. I'm going back over mine to see if I've been charged for any of the other "free" polybags I received with the earlier orders this month.
As far as charging for free sets, yep, they have been doing that too! It is actually not a charge for the set, but it is tax on the free set. At least that's what I have read.
Personally, I have found that shopping for LEGO sets on Amazon is a lot better. Almost always better prices, no surprize charges, free shipping for orders over $25, and no taxes in most states. Kinda sad, but that's the fact. But no VIP points either, so you just have to pick what is more important to you.
I've also gotten several other polybags and wasn't charged for any of them including the others I got last week.
If possible I would try to call them again, I have had nothing but good experiences when I have spoken to them.
I honestly think that you have to expect a certain amount of damaged deliveries (however much i hate to say that), as [email protected] have to get it to you some how and pretty much every shipping company damage some percentage of their orders. So far I have only had one package from [email protected] damaged, they shipped the replacement express and also sent a number of key rings for my sons.
I'm really hoping this time I have a better experience with returning damaged goods.
That said, I've had excellent service with them in the past when dealing with missing parts. I just hope the two bad incidents with the last damaged order were isolated instances and not a pattern of dropping quality of service.
First off I am sorry that you've had these bad experiences with Shipping. The issues you are describing are also a LEGO problem as they have charged you for a free set that wasn't even in the crushed box!
Second, you've had to contact LEGO regarding missing parts?
In my 5 years of buying LEGO as an adult I have never come across a missing part, never. I have bought enough LEGO to pay for a new car and each time I've received not only complete sets but extra parts as well.
I believe what you have described and these situations are disappointing because we are so passionate about LEGO. At least you are dealing with a top notch company that stands behind their products 100%.
I have to say that when I've contacted LEGO concerning [email protected] issues they have been helpful while costing LEGO money in the short term because it ensures that I spend money long term.
Several years ago I was charged for snowflake sets that were missing from the package. Also missing were a set of oval train tracks and a train remote. I called LEGO and they removed the snowflakes from the bill (couldn't replace because out of stock) and shipped out the other missing items at no charge which is what should have been done. I also complained that my Brickmaster subscriptions weren't arriving and for the next few issues I was receiving 2! They then extended my subscription by 3 issues.
Long story short, call customer service. They will help you on this, I am sure of it. I have never been let down by LEGO customer service reps. If the first one you speak to let's you down, ask for a supervisor. Call because you are dealing directly with someone as opposed to an email. Let them know you are not only upset but that you are a customer who spends a lot of money on LEGO.
Keep us posted and good luck!
And apparently this has stopped working on Lego.com, despite the fact that it worked in the past. Didn't the say they *improved* the webshop? So why then is it a lot less user friendly -- and less compliant to Internet standards than before?
After it's 'shipped' though the package usually gets to you pretty fast maybe 2 to 3 days or depending on the ship service you choose.
Also, another delay could be the CC process just make sure that your CC info is correct and not a problem then it should be good to go/OK.
Hope this helps answer your concern/question...
Has anybody ever had their order from [email protected] cancelled before?
I made 3 separate orders for 3 Destroyers in the recent sale. (One for myself to build, one for collection/investment, and one for friend) Today I received 3 emails stating that each order had been cancelled because they "raised concerns" :(
I emailed customer service, and they replied saying that for security reasons I had to give them a phonecall for further discussion.
Now I suspect that the reason my orders raised suspicion is because I ordered using an Australian cc with an Australian billing address (Which is where I am currently located) but shipped the order to my US address, which understandably would flag it as possible fraud.
Has this happened to anybody else before and had it successfully resolved on the phone?
I'm reluctant to call them as it means staying up till the middle of the night and making a long distance call.
Thanks!
Give them a ring, make sure that in reinstating your order you don't miss out on your May the fourth extras. Posting to another country from where your CC is registered would raise alarm bells in most cases, I wouldn't blame TLG for their caution in this case - maybe a "heads up" phone call prior to the order would've prevented it.
I made several orders on 4th, including the SSD, all of which I asked to be shipped to my work address. The smaller orders went straight through (into the "In process" setting) but my SSD order got referred to "In customer services".
It made me think about getting in touch, just to make sure it didn't get cancelled and I lost out on the offer, which I would have done tomorrow. But I then get an email today to confirm that it will be shipped - but subject to a slight backorder :-(
Both my addresses are in the same country mind, but it did look like it had been referred for manual intervention before they processed my order (could be fraud prevention on a number of levels - size of transaction, number of duplicates, or addressing, although they might note I've had a whole bunch of orders sent to my office address).
We've been asking them to sort out the dropshipping scam stuff, so maybe this is a minor consequence of that - albeit it does sound like it might be an inconvenience in this sort of circumstance.
I recently received a set from Lego, where for the first time, the [email protected] was poor and there are 2 minor creases in the box. Does this change the set from MISB to NISB and thus reduce its value and should I be sending it back to Lego for a replacement? Has anyone done a return and replace with Lego and has their customer service been willing to do this for minor box damage?