My son got into the winter village sets and got all of them a few weeks ago. He got one for his birthday and liked it so much he wanted the others. He got 1 from WM, 1 from eBay, and 2 from [email protected]
He got all the sets new and sealed.
It turned out that he had 3 missing parts, all of them small. And, the hair on one of the minifigs was deformed.
So, he called LEGO. This was after I told him it would not be an issue, because they supported their product well. Boy, did I end up with egg on my face!
The LEGO C/S person checked and said that they had received an above average number of requests about missing parts from my address and initially were not going to supply the missing parts.
As I recall I have only called LEGO about 3 times about missing parts. Once for the bottom of a minifig that had bad printing on it, once for the upgrade for the Excavator set, and maybe another time for a missing part.
Not that it matters, but I have gotten used sets on eBay that had missing parts and I either got those missing parts from the seller or just ordered them. I have never just called LEGO to get parts for a used set or anything like that.
Has anyone else had an experience like this? Do they really track how many missing parts requests they have per address?
Also, how common is it to have missing parts? The C/S rep said it was very, very rare, but I'm not sure he was truthful.