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y2josh: Looking for Input on eBay Transaction Issue
I need some advice on how to proceed with an expensive ($500+) set I recently purchased off eBay. Essentially, I purchased this about two weeks ago and USPS showed it as delivered while we were out of town for Thanksgiving. When we got back, we had no package, nor did either of the neighbors or the other couple in our building (or at least that's what they say... I have no reason to doubt them). After communicating back and forth with the seller, who seems like a pretty nice guy, I came to find out that neither signature confirmation nor insurance were purchased on this shipment... which is insane to me.
So my question is... what's the best way to proceed with this? Is there any resolution to this case where either the seller or myself don't get screwed out of a lot of money?
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But I don't know. I've been on eBay for thirteen years and I've never had anything like this come up.
I realize it's not an "official" answer, but it seems that the consensus is that insurance is for the seller while the buyer can use Buyer protection.
I always pay for insurance out of pocket on higher priced items when selling.
Has the seller said anything yet?
Even if not, since no insurance was purchased, they hold no liability for it, so it really doesn't matter.
Yes, a PayPal buyer protection claim will come out of the seller's end. Seller should have insured the package, full stop.
So someone is going to be out the money, either you or the seller.
I recently turned down a $400 overseas order, would have been profitable too, but the seller wanted me to ship via PMI, which wasn't traceable to that country. The problem is, USPS insurance is useless, and if tracking doesn't show delivery with a signature, I have zero protection.
All the options, from signature to insurance protect the seller, not the buyer. Sadly, a lot of sellers don't understand this and learn it the hard way. I know I sure did! :)
Also, keep in mind that while he might very well be a decent fellow, it is possible he knows he is on the hook for this and is going out of his way to be nice.
Finally, the person I'd ask would be my postman (or woman). I know mine well, of course it helps that I get boxes every day, but it often helps to ask about a box, sometimes they might well know what happened.
For a $500 item, PayPal should side with you if the seller does not have a signature proof of delivery. If by chance PayPal doesn't want to take your side, hopefully you used a decent credit card, that is your best defense.
I have had a couple if occasions when selling through eBay where there has been an issue with the item either missing or damaged on arrival. I have found that the best way to make a claim is through eBay instead of PayPal.
They are essentially both the same company but if both the buyer and seller are not at fault, eBay may refund you and not take the money off of the seller. They have on 2 occasions taken this action when buyers have out in claims against me. I send all items recorded/signed for with enough insurance to cover the cost of the item.
If the seller has chosen not to insure the item is that your fault? PayPal/eBay protect the buyer far more than the seller so the probability is that the claim will go in your favour.
You so have the option if claiming through your credit card company if the transaction was paid for using a credit card and not your PayPal balance.
Good luck solving your problem.
In the end, sadly it had to go all the way to an non-received item case, which despite some abuse from the seller, I won due to the tracking not showing I signed for it. Even to this day, the tracking still shows as 'in transit'. I can only assume it was lost or stolen somewhere around customs.
I guess what I am getting at here, is that I suspect you would lose the case if the tracking shows you signed for it or it was delivered, so I think you are in a tough spot. At least the seller seems reasonable, so maybe you can do something like split the costs, which I guess is not ideal for either of you?
This also shows that for sellers hoping to profit from big/expensive lego items, there are always risks that one transaction can hit you hard. You might even choose a fully tracked insured service, but if it goes missing like in my example, it can still be a huge hassle for you to get the money back, and its likely you would lose any ebay case if it goes missing before signature.
I got duped last year when a seller sent me 'something' and I never received it, despite the fact that the USPS DC number shows delivery. I gave the seller the benefit of the doubt and went to the post office to inquire about the delivery, but they being as useless as ever jot down my information and would get back to me, they never did. I finally looked up the tracking number on their website and it said it was delivered with 'first class mail', there and then I realized I just got scammed. The bicycle parts I bought couldn't have been shipped first class and just assumed the seller sent a envelope to another address within the zip code.
Either way, I think you should just go a head and file a claim. A unfortunate and costly wake up call to the seller for not shipping with a signature.
Nope. Parts I bought were disc calipers weighing more than 13oz. Seller just stopped answering my questions. Paypal decided in their favor so I did a chargeback. The chargeback lead to my Paypal account limitation and I was asked to pay the chargeback to have it removed. I called Paypal and pleaded my case to remove the limitation.
Since there was no signature confirmation you as the buyer will win the case every time. File the claim through ebay. The whole purpose behind ebay requiring signature confirmation is to prevent this very situation from occurring. IIRC when you ship an item through ebay or paypal and the value is above $250 a message will prompt you to buy signature confirmation to be eligible for seller protection. If the seller chooses to ignore this advice then he assumes all the risk.
Additionally, only 20 of that feedback is as a seller, but at least one is for a UCS Falcon where the transaction seems to have gone smoothly.
I'd be inclined to believe the seller, but sadly it wouldn't change anything, the seller still has to pony up. :(
This is a case of a package that the post office says they delivered, yet is no where to be seen.
The USPS has no liability for uninsured packages.
Getting back to the original issue, it's a screwy situation. While I agree that the seller is on the hook but the seller can say: "well, per USPS it was delivered" which then shifts the "burden" to USPS which means a lengthy "Battle".
But I'm getting ahead of myself: the proper procedure probably means contesting through the appropriate channels with the seller first and then working your way up to USPS.