Shopping at LEGO or Amazon?
Please use our links: LEGO.com
As an Amazon Associate we earn from qualifying purchases.
Shpadoinkle: Looking for Input on an eBay Transaction Issue
Hello! I recently had some difficulties with a seller on eBay and he is so adamant that he is right that I thought it would be wise to bring the issue here and get a consensus from everyone in case I am in the wrong, (though I am 99% certain that is not the case.)
I recently got a large UCS SW set used from eBay, and was happy to pay $20 over the original price for the set, the box, instructions, and unused sticker sheet. The set was listed as "complete" in the title and the description made it clear that while the set had been put together once, it had been carefully stored since then.
I get the set yesterday and begin assembly only to find about an hour in that 4 of the 10 light gray balls for the turret cannons are missing (and subsequently find a couple more tiny pieces missing.) I contact the seller, let him know that I'm putting together a list on bricklink of the missing parts, and that I would like him to find them for me, (I do my best to be polite, but firm.)
I get back some of the biggest attitude I have yet seen in any Lego transaction. Basically, his position that those are "extra" pieces (though they are listed in the inventory) and the set is "complete" and "can still be displayed" without them. I counter by saying that with inventory parts missing that the set is not complete, and that had he put the usual "some parts may be missing" notice in his listing he would have certainly received less money.
Ultimately he has agreed to send me the required parts once I have completed the set and get him the list, so this is relatively academic, but his position is that a set can be "complete" as long as the entire thing can be built whereas I have always understood it to mean that every piece in the inventory is accounted for and present.
Am I wrong?
Shopping at LEGO.com or Amazon?
Please use our links: LEGO.com • Amazon
Recent discussions •
I once bought a #8448 listed as complete, but it was missing all the parts for the alternate model, in agreement with the seller, I bricklinked and ordered the parts, let him know of the cost and he refunded what I paid to get a "complete" model.
Lego always includes some extra tiny pieces, but I figure that sellers are like most people and simply dumps extra little pieces into their parts box, without noting what they were, so it's unreasonable to expect a seller to include those (since they're not in the count in the parts inventory).
What you've got is definitely incomplete, since all of those parts are in the parts inventory.
Conversely, if even *one* piece required to build the complete model is missing, no matter how small or insignificant, then the set is incomplete.
I've dropped the argument I was having with him because it's apparent that I won't convince him, but I am relatively new to the collecting end of Lego and was afraid that I had got it all wrong!
If he doesn't already have them, I'd recommend trying to source them yourself on Bricklink, and ask for a refund in that amount (including shipping) from the seller. Easiest resolution.
I will say that I would not leave it up to the seller to procure the missing pieces. I would tally up what it would cost you on Bricklink and send him the bill. If he doesn't refund you that amount within a reasonable time frame, I would send the set back and get a full refund through him or ebay. Think about it- the seller has already demonstrated himself/herself to be dishonest, careless and/or incompetent. Do you really think it's wise to trust someone like that will go through all the trouble to track down and send you the pieces via Bricklink? I wouldn't. And by the time you establish s/he didn't follow through, your ebay statute of limitations might have run out.
Anyway, just my $.02 :)
I would consider leaving him neutral feedback if he is still stubborn. I've considered it in the past, but the sellers I've been unhappy with were always pleasant to deal with. They don't have much control over their buyers because they can't leave bad feedback anymore. Another reason they should be extra careful with their listings.
I would consider a set complete, if it had enough accessories to build the model displayed on the box and in the instructions - even if it is less than is in the parts inventory.
However, I would also appreciate if a seller took care and noted how many were actually included with a used set for sale. Detailed photographs, and a small note in the auction-text can resolve a lot of potential problems.