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dneul: Looking for Input on Bricklink Transaction Issue
I am new to bricklink and I need some advice. I had an international buyer contact
me to purchase a set I had listed. The buyer had a request for a set that I did
not have. He wanted to save on shipping. I made a special trip across town to
get a very accurate shipping quote as one was not available online.
A request was made to find the set as low as possible. I offered to sell the
set at cost to me if it was purchased directly from me and not added to the order.
The buyer purchased the first set and it sat in my orders received. I
found the second set on lego for a good price and ordered it. The set came yesterday
and i added it to my inventory for him to purchase because I changed my mind
and wanted it to go through bricklink. I notified the buyer that I had it in
my store and it was ready for purchase. I prepared the invoice and included the
second set to the invoice even though he hadn't officially purchased it yet.
I require insurance on any international order over $75 and informed him on that.
It is written in my store policies. I accidentally added the handling fee twice
and the total was off by $4. The buyer wrote back that it should be $178.xx
and not $184.xx. I reponded that i had a math error and apologized for the error
and said that the total was $180.xx. He asked why the $2 extra and I said it
was insurance. He stated that he did not need insurance, would I mark the package
as a gift and/or lower the declared amount. I responded that I would not. He
responded that he did not understand what the problem was and was I sure I couldn't
mark it as a gift. I responded no. He then asked me if he bought the set outside
bricklink if the total amount could be $178.xx. I said yes. He paid in PayPal
but that is when the angry emails started.
I canceled the order and refunded his money through PayPal. The reason for cancelation
was that he did not abide by my store terms and in the comment I added that he
asked to ship as gift and lower value.
He is very angry and is threatening bad feedback.
What should I do?
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