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Buying from FAO Schwarz

speedpro50speedpro50 Member Posts: 12
edited November 2012 in Buying & Selling Topics
I just got in an order from FAO Schwarz for 22 Grand Emporiums. Upon pulling them out of the LEGO boxes (2 per box), I feel like 15 of the 22 are not acceptable. They either have crushed corners, large creases in the box (random places), or even small incisions. Am I being too picky? What is your standard? Normally, the actual set box itself holds up quite well when shipped in LEGO boxes, but these didn't. I am on the phone with FAO now to get the damaged items exchanged, but what a hassle. How do you handle this personally?


  • gmpirategmpirate Member Posts: 1,654
    Why did you buy from FAO Schwarz?
  • speedpro50speedpro50 Member Posts: 12
    The price point was right. Is there something I should know about FAO?
  • BuriedinBricksBuriedinBricks Member Posts: 1,367
    They're owned by TRU now, right? That alone would make me nervous about their shipping.
  • speedpro50speedpro50 Member Posts: 12
    Yes, they are owned by TRU. However, these were shipped in actual LEGO boxes (2 per box) and still 15 of 22 were slightly damaged or worse.
  • dragonhawkdragonhawk Member Posts: 633
    edited October 2012
    ETA: iccarus beat me to it

    A lot can happen during shipment. I believe LEGO boxes are very tight (ie no room for airbags) so they do not provide that much cushions upon impacts
  • BanditBandit Member Posts: 889
    I would send them all back, and then buy them again when GE actually EOLs, preferably from Amazon which has an easy as can be, no hassle return process... ;)
  • yak_faceyak_face Member Posts: 11
    How did you bypass the "2 items per customer"?
  • FatMattFatMatt Member Posts: 502
    ^Eleven different accounts?
  • yak_faceyak_face Member Posts: 11
    ^ and eleven different addresses? :P
  • BanditBandit Member Posts: 889
    ^ The limit is just a per order limit. You can make as many orders as you want.
  • speedpro50speedpro50 Member Posts: 12
    Purchased these through FAOs eBay account.
  • yak_faceyak_face Member Posts: 11
    ^ makes more sense.
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