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Walmart Shipping

momof2boys99momof2boys99 Member Posts: 322
edited October 2012 in Buying & Selling Topics
I honestly cannot believe this. I started a thread about boxes and shipping, but I have never had one come like this. I ordered a bunch from the Walmart sale. This is my $187 Tower Bridge. It came with no outer box, opened, the # 80 written in black magic marker on the flap and the shipping sticker on the back of the box. Really??????
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Comments

  • OdinduskOdindusk Member Posts: 763
    Ugh, so frustrating. Another point for "buy only direct from LEGO, sales be damned".
  • BanditBandit Member Posts: 889
    Well, now we know why it was $187. ;)
  • momof2boys99momof2boys99 Member Posts: 322
    I am still in shock. Does anyone have a bag count for the TB? My older son wants it for the parts, so he can have it for Christmas. It was a Fed Ex delivery, but they didn't pack it this way. What the heck is the writing on the box for?? I know they are out of stock, so I will keep it if it is complete.
  • momof2boys99momof2boys99 Member Posts: 322
    Yes....Lego is the only one that has yet to disappoint me. I wonder how my other Walmart sales boxes will show up. I am probably getting everyones picked through returns. Why should they put an outer box on them...after all they are giving me a great deal? Dear Lord...I hope this is the only one.
  • LegoboyLegoboy Member Posts: 8,825
    That's in bad shape.

    If you are considering keeping it, I'd certainly also consider asking them for something in return.
  • momof2boys99momof2boys99 Member Posts: 322
    Well, first I do want to know the bag count to see if it is all there. If it is all there, I will be o.k. as my son does not keep boxes. However if bags are missing since it arrived open, then I will complain.
  • LegoboyLegoboy Member Posts: 8,825
    Complain anyway. Just make sure it's complete first so that you know where you stand.
  • y2joshy2josh Member Posts: 1,996
    edited September 2012
    There should be 28 bags... but even if you have 28, it'll be tough to know if they're all the right ones. This set came out before they started numbering all the bags, so you're just going to be looking at 28 bags of mostly tan parts.
  • BumblepantsBumblepants Member Posts: 7,534
    Yeah you deserve to complain. That is atrocious.
  • momof2boys99momof2boys99 Member Posts: 322
    OK...it is 28 bags, so that is good. The baseplates match the # on the box. It is complete. Should I email them the pics? I am o.k. now that I know it is complete. I don't need any money back. It is just horrible packing all the way around. What would you Lego fans suggest. Thanks!
  • y2joshy2josh Member Posts: 1,996
    If I'm building it for myself and the box is a bit smashed, I don't generally bother... but you're looking at something different altogether. First... the set was open... which in and of itself is ridiculous. But the fact that they just marked up the box and didn't bother to ship it in ANYTHING is just lazy... and really poor customer service. Were it me, I'd absolutely say something... but if you don't intend to keep the box anyway and feel it's fine, it probably isn't worth your hassle.
  • VenunderVenunder Member Posts: 2,655
    You should demand a further discount for the terrible state of the box and the fact that they devalued the item by sticking a delivery sticker on it.

    This may stop them from being so cavalier and doing the same thing to the next poor sod who wants to keep the box as pristine as possible.
  • BumblepantsBumblepants Member Posts: 7,534
    10-20 minutes on the phone should get you some money back at the very least if you are the right mix of upset, polite, and patient
  • LegoboyLegoboy Member Posts: 8,825
    Exactly right. I wouldn't email them or send pictures. 15 minutes on the phone and I'd be amazed if you didn't get a part refund or voucher out of it.
  • momof2boys99momof2boys99 Member Posts: 322
    Well, before I read all of your nice responses I emailed them. I explained that this is not the standard of shipping for any company. I was detailed. I told them that I did not need any compensation as the set was complete. I stated that the best thing would be is that they passed the information on to the correct department. They need to put all Lego sets in an outer box as the Lego community is full of collectors that value their boxes as much as the bricks inside. I just explained that all Lego boxes need protection during shipping as it is part of the value. I will let you know what the response is.
  • LegoFanTexasLegoFanTexas Member Posts: 8,404
    That is just insane, unacceptable in any way, shape, or form, someone needs to be fired over that... Or at least beaten with a stick! :)
  • PhoneboothPhonebooth Member Posts: 1,430
    momof2boys99 said:

    Well, before I read all of your nice responses I emailed them. I explained that this is not the standard of shipping for any company. I was detailed. I told them that I did not need any compensation as the set was complete. I stated that the best thing would be is that they passed the information on to the correct department. They need to put all Lego sets in an outer box as the Lego community is full of collectors that value their boxes as much as the bricks inside. I just explained that all Lego boxes need protection during shipping as it is part of the value. I will let you know what the response is.

    And then you remembered that it's Walmart and you're lucky your package arrived at all.
  • momof2boys99momof2boys99 Member Posts: 322
    ^Thank you for putting a big smile on my face. First time...since the package arrived. I always think humor can get you through anything!!
  • doriansdaddoriansdad Member Posts: 1,337
    I'd call and complain. That is certainly lazy and completely unacceptable for such an expensive set. Go complain and get yourself another $50 off.
  • turtle1173turtle1173 Member Posts: 230
    I'm just speechless... that's really just amazing!! What major retailer would even think of doing this? Would it be alright to ship a TV set by slapping a shipping sticker on it? After all, it's packed in a box too!
  • gofigure19gofigure19 Member Posts: 20
    Just got home and I had a PS on my doorstep delivered in this same manner. Box is partially ripped open and stickers all over it. I have not had a chance to take inventory of the bags yet. I can not believe that a major retailer would ship in this manner.
  • forumreaderforumreader Member Posts: 97
    Conspiracy thought: Maybe this is why Walmart had such a random, amazing sale? Hope others have more success as these start arriving.
  • gdelahoussegdelahousse Member Posts: 153
    when they say 97c shipping they really mean it... I got mine shipped to the store, hoping for better luck...
  • dragonhawkdragonhawk Member Posts: 633
    That is simply unacceptable. Having mailing sticker all over is one thing (unless you are reselling), but an open box invites all sorts of accidents.
    And here I thought TRU had a packaging problem...
  • Pitfall69Pitfall69 Member Posts: 11,454
    momof2boys99 said:

    ^Thank you for putting a big smile on my face. First time...since the package arrived. I always think humor can get you through anything!!

    Remember that the next time you tell LFT and I to stay on topic...lol :P

  • iancam33iancam33 Member Posts: 407
    I just ordered some things from this sale too. Ship to store is the best bet.
  • momof2boys99momof2boys99 Member Posts: 322
    Well.....here is the latest. My email had a standard response. They are sorry my Tower Bridge arrived in bad shape. Would I please fill out a feedback survey on the bottom right corner page of Walmart.com. I went there and it is a survey about the site...not customer service. It does give you a spot to click on for Customer Service which is where I started and sent my email in the first place. I am happy to know that they are taking my nice email seriously.
  • momof2boys99momof2boys99 Member Posts: 322
    gofigure19 said:

    Just got home and I had a PS on my doorstep delivered in this same manner. Box is partially ripped open and stickers all over it. I have not had a chance to take inventory of the bags yet. I can not believe that a major retailer would ship in this manner.

    I am sorry to hear that it happened to you too. I ordered 10 sets total. I will be interested to see how the rest arrive.
  • momof2boys99momof2boys99 Member Posts: 322
    Pitfall69 said:

    momof2boys99 said:

    ^Thank you for putting a big smile on my face. First time...since the package arrived. I always think humor can get you through anything!!

    Remember that the next time you tell LFT and I to stay on topic...lol :P


    You think I am going to leave you two alone? I should have you guys deal with Walmart for me. They would end up sending free Lego just to get you guys off the phone. :)

  • madforLEGOmadforLEGO Member Posts: 10,755
    Bandit said:

    Well, now we know why it was $187. ;)

    No, now you know why the shipping is only 97 cents.

    I had a Republic gunship show up the same way.. ridiculous, mercifully the box was not damaged and I only had two stickers to carefully peel off and also had to try to wipe off the magic marker of the side....

    Now I remember about how bad Walmart is withshipping bigger boxes and why Im glad I bought all of my stuff when it was reduced on Amazon.


  • FizzlemesexyFizzlemesexy Member Posts: 123
    That's unacceptable. That box could have been empty. Would Walmart even take back a box with nothing in it?

    I've ordered a few times from Walmart.com and they always sent my item in another box. I don't expect great customer service from these big chains but this is going out of their way for horrible. I wish this never happened but thank you for the review and warning.
  • AnthonyC173AnthonyC173 Member Posts: 101
    i've read others coming just like your momo, i think because of the ridiculous spike in lego orders they've ran out of big boxes and decided to ship it like that, or they're lazy and just wanna get the job done.
  • SquareSideSquareSide Member Posts: 170
    Yeah, anything that says $0.97 shipping is a red flag. I've only ordered one Lego set from Walmart online, it was with site to store. But my store already had it in stock. I would recommend site to store with Walmart only since when they go in the back to give you the box when it comes in, if it was in that state like the TC, they can't say anything if you complain. That's some bad shipping, lol. Sorry TC.
  • madforLEGOmadforLEGO Member Posts: 10,755
    Except that sets such as TB are not at Walmart stores (at least any that I have seen) If you cannot find the item in store then you have to ship it..

    Now the question I have is:
    Will Walmart send a box like this IF you ship to store?

    Has anyone shipped a TB to store and if so did it arrive in a shipping box, or just the LEGO box?
  • momof2boys99momof2boys99 Member Posts: 322
    ^ I didn't do ship to store because I knew that they did not carry what I was purchasing. However, I never expected anything like this. I do not wish this on anyone. I hope the rest of the boxes arrive in good condition.
  • SquareSideSquareSide Member Posts: 170
    That's why I think it'd be a safeguard just in case they do the same thing with site to store and you can say no way jose if the box is just as mangled...

    Also, I'm a little confused as to what you are asking, I think Walmart will ship anything to their stores as it says such in such item "Free store pick up as soon as 10/5 with site to store," so you can do site to store with anything regardless if it's a set not normally carried in stores.

    I would also like a confirmation from someone who has ordered a massive LEGO set with site to store. I doubt it would come as horrible as the poor TCs item.
  • LegoFanTexasLegoFanTexas Member Posts: 8,404
    ^ Yes, you can do ship to store on anything, they'll just ship it to the store.

    I have a pair of Death Stars going to my local Walmart sometime in the next week or three.
  • momof2boys99momof2boys99 Member Posts: 322
    Yes, I know the will ship anything to the store. However, in the case of the TB the store does not carry it. I know they sold out on the website. It would be a refund....no $187 Tower Bridge. I know I could have had site to store. I have never done that. I also have not had a package arrive this way.

    I posted to show other people how the box arrived as I was shocked!! I kept it because it was complete and my son will get if for Christmas. The price is too good. As you can see it happened to a few others. Can I answer anything else?
  • TitusTitus Member Posts: 79
    LegoFanTexas said:

    I have a pair of Death Stars going to my local Walmart sometime in the next week or three.

    Ugh! I didn't do ship-to-store because I hate going to any of the Walmarts around me. They're amazingly ridiculous in so many ways that avoiding them was on my mind. But seriously, am I going to get a Death Star box with shipping stickers on it dropped off on my front porch?

    My heart goes out to you, @momof2boys99
  • Pitfall69Pitfall69 Member Posts: 11,454
    momof2boys99 said:

    Pitfall69 said:

    momof2boys99 said:

    ^Thank you for putting a big smile on my face. First time...since the package arrived. I always think humor can get you through anything!!

    Remember that the next time you tell LFT and I to stay on topic...lol :P


    You think I am going to leave you two alone? I should have you guys deal with Walmart for me. They would end up sending free Lego just to get you guys off the phone. :)

    My mother happens to be an assistant manager at a Walmart. About the phone calls...I have ways in dealing with people. The key is getting to know who you are dealing with and most importantly BE NICE, of course, until it is time to NOT be nice. Good luck to you :)

  • momof2boys99momof2boys99 Member Posts: 322
    @Titus...thanks for your kind words

    @Pitfall69...your mom must be a very hard worker to be the assistant manager. That is one huge store. That speaks volumes about her in itself. I agree about being nice. Lego.com had my points in a negative balance and I called them up to let them know. They gave me a very generous amount of points for the mistake. I did not even expect anything. I had trouble with a customer and Amazon. I called Amazon and explained that my customer was a little hard to deal with. They gave me a credit. Once again I did not expect it. So yes, being nice always goes far. I appreciate you wishing me luck, but I think I am o.k. as long as my other boxes arrive with outer boxes.
  • Pitfall69Pitfall69 Member Posts: 11,454
    My mom is a hard worker, but she hates Walmart. My father was in the military for 23 years and I guess all that rubbed off on her :) I have 2 businesses and customer service is paramount. I don't sell enough Lego to warrant it being a business, but I always make sure my customers are happy. I have dealt with a few people that are members of this forum. I'm still waiting for my positive review from @LegoFanTexas ;) Walmart is HUGE and believe me, they don't hire the most competent people. In fact, I believe they have the highest employee turnover ratio than any company. I hope they rectify the situation and make it right.
  • LegobrandonCPLegobrandonCP Member Posts: 1,917
    One of my friends ordered a PS and GE from WM for $111. Unfortunately, he got two tracking numbers which means they shipped them raw in the beautiful box. :( I was thinking since he ordered 2 sets in one order, they would smarten up and put them in a box.
  • LegoFanTexasLegoFanTexas Member Posts: 8,404
    ^^ @Pitfall69 - Is Walmart pay still terrible? Even for managers?

    You say they don't hire the best people, in my personal experience, that usually relates to pay. I have no doubt I could do that job, but the paycheck would have to be... well... a lot more than you can imagine... :)
  • herekittykittyherekittykitty Member Posts: 122
    LegobrandonCP said:

    One of my friends ordered a PS and GE from WM for $111. Unfortunately, he got two tracking numbers which means they shipped them raw in the beautiful box. :( I was thinking since he ordered 2 sets in one order, they would smarten up and put them in a box.

    Not necessarily - I ordered three, in two transactions. One already showed up and it shipped in an outside box. So there is hope!
  • Pitfall69Pitfall69 Member Posts: 11,454
    Yes. They don't pay very well, but they have awesome health benefits. I was talking to a full time guy in electronics and he was hurt and was in the hospital for months. Insurance paid for everything and also held his position open in the department when he came back. On average, they pay better hourly wage than Target and they give raises more frequently.
  • Pitfall69Pitfall69 Member Posts: 11,454
    The question is: Is it the pay that draws the incompetent employees or is it the incompetent employees that draw the pay. My mother says that they fire a person a week at her store. Mostly for theft. Walmart also puts a lot of pressure on the store managers to hit sales quotas. This makes the managers treat the employees like crap. It's like hiring a coach to take a team of rejects to the Super Bowl. Crazy.
  • LegoFanTexasLegoFanTexas Member Posts: 8,404
    Ugg... You missed the setup, I'm ashamed... :)

    Your reply was supposed to be, "I don't know, I can imagine quite a lot!"

    Back to the issue at hand... Unless they give the store manager control and power over products, local marketing, prices, etc... then what are they supposed to do to hit sales quotas? Granted, having a clean store, well stocked shelves, well staffed registers, etc. all helps, at some point product selection, prices, and local marketing/advertising is going to be what drives sales.

    If you give me a set of resources to work with, staff hours, discount dollars, a budget, etc. I can do the very best job with those resources that I can, but I can't pull sales out of a hat.

    And I'm not at all surprised they fire someone every week. I've probably fired 20% of everyone I ever hired. Some of that was poor hiring on my part, some of it was employees who didn't understand that it was a job and they had to... you know... work! :) More years ago, fewer recently, but I still have to say it is a bit of a crap shoot in hiring, sometimes you just don't know, some people interview well but aren't good employees.

    I like to say that everyone can be nice for a day, the trick is figuring out who is nice all the time. :)
  • y2joshy2josh Member Posts: 1,996
    ^It's actually 'quite a bit.' Just so you know. :D
  • Pitfall69Pitfall69 Member Posts: 11,454
    edited October 2012
    Yes, I missed the Han Solo reference. It's late and my eyes are almost closed ;)

    "With the blast shield down I can't even see. How am I supposed to fight?"
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