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How do you deal with arsey ebayers?
I recently sold an item of Lego on ebay and the buyer paid with an "echeque" which finally cleared last night. I specified Paypal only on the payment and payment is to be completed with 4 days of buying on the listing.
Anyway, I contacted the buyer just to let him know (politely) I will post the item when the echeque has cleared. He was a little arsey, blaming some Paypal cock up for money owed back to him - am I right in thinking then that he doesn't have a debit card tied to his ebay account to pull payments from? He was accepting that I would wait to post until clearance, but not that happy that I wouldn't just post it in trust.
Last night comes, it clears and I send him some feedback to tell him his payment cleared and I will post his item tomorrow (today). Today I have an arsey email off him saying
"Hi I know it has it cleared yesterday and not happy with the feedback left either just remember i still got to leave feedback cheers"
I almost want to tell him to pee-off, refund him and cancel the transaction. I am convinced he's going to leave me some bad feedback or claim it didn't arrive, or claim it was incomplete.
To top it all, his user name is "igotmoneyiwillbuyit" - quite a misnomer in this instance.
I suppose he's huffed that my feedback may highlight to some that instant payment isn't his preferred option.
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He cannot claim it didn't arrive if you use recorded delivery.
Sometimes you just have strange people on eBay or bricklink... Don't let it vorher you.
Since you only quoted one actual response but not the others nor your feedback, it's impossible to determine which, if either, of you is being an ass. Given only your post here I'd say you were the ass but that would be made without all available data so for now I'll withhold a conclusion.
You were absolutely right not to post on trust to someone you don't know, and he was in the wrong to pay by echeque, his mistake not yours.
Don't worry about it and move on, I wouldn't cancel the transaction or anything like that.
Send the item off recorded so he knows he cannot claim for lost in post and leave it at that. If he leaves neg feedback, then block him from bidding again.
What makes it worst is that sometimes people will chase a payment as they are quoted 3-5 days by Pay Pal. It's really annoying that they don't quote the actual time of 7-10 days.
I feel that it's only fair that as far as the seller is concerned, the buyer is responsible for payment, including screw-ups from the service provider.
At no point have I been short with him about waiting so long for payment, I just stated clearly that he would have to wait for cleared funds before I posted and I said I was prepared to wait or give him the chance to cancel the transaction if he was unwilling to wait (very reasonable of me as a seller I think). I then waited until payment was received/cleared. As soon as I have actually received fund I left said feedback and he's saying he's not pleased with the feedback and gives me a thinly veiled threat about leaving me poor feedback, even if he does receive his item within 2 working days of payment completion.
My point is that I have done everything I have been obliged to do as a good seller and he's threatening poor feedback as he does not like mine (even though I can see no need for him to take offence).
Once someone wants to go back and forth, it is usually better to just not sell the item.
Most times that I have, I've regretted it.
PayPal will only allow so much to be "instant transferred", it is a risk thing. Beyond that, either a credit card or an echeck is required. PayPal doesn't want to be left on the hook if the money isn't there.
The minute he tries to imply extortion of feedback I'd report his silly 'arse' to eBay and block him from bidding/buyer from any further listing to be honest.. it is not your fault if paypal e-checks take their time IMO. and like you said the feedback does not really say anything negative..
You can block bidders/buyers on eBay and this guy is a good example of why.
^^ From the OP - "He was a little arsey, blaming some Paypal cock up for money owed back to him" so he's blaming paypal not the seller, not having a go. "He was accepting that I would wait to post until clearance, but not that happy that I wouldn't just post it in trust." so he accepted that MH wouldn't post until it cleared but had hoped to just be trusted. So long as hes accepted waiting until it cleared then I don't see a problem with that - without knowing the value of the item, without knowing his feedback and without knowing how he operates its hard to comment, and without seeing the text of his message its hard to know how firmly he put across his unhappiness. The next thing that happens is the, at least, obtuse feedback is left.
I don't see how that statement is obtuse. There is a fact at the start "Payment received". Any seller looking at the buyers feedback will want to know do they pay. This tells them that they do. The next part of the statement is a message that the item will be posted tomorrow. It is correct that this is not feedback in the normal ebay sense, but many people write messages like that in feedback. It is simple to check MHs other feedback left, and nearly all says that the item is on it's way. The last part thanks the buyer for buying.
I never trust an unknown buyer that payment will come, until I have the money. Whether it is an echeque, or a cheque in the post, or a bank transfer. Until I have the money in my bank account for a cheque or bank transfer, or in PayPal, then I wait. Even if they had 10000 feedback, I'd wait.
That said, I don't think the buyer is arsey. I would have replied to the initial communication saying thanks for payment, and once he has his problem with paypal sorted and the money has cleared, then I will send the item.
For those who disagree, a quick thought experiment: Let's say you sell an item. You receive payment. You send the item. After a week, you get the following feedback: "Box arrived open, item incomplete. Please replace or refund."
Obviously, feedback is not personal communication, in particular about an unfinished trade.
Ideally, I try to leave pride and emotions out of feedback. If I get what I want, the trade was conducted as advertised, I didn't have to go to excessive hassle, etc., then my feedback should be unambiguously positive. Feedback should only be negative if there was a clear and objective problem, i.e. refusal to pay, grossly incorrect description of items, etc.
If that doesn't cut it for you, consider two generally underestimated options: If you really need to push back, mail your partner directly. Also, you can always just leave no feedback. Poisoned positive feedback (e.g. "+: Payment FINALLY arrived." [capitalisation for emphasis]) isn't an option.
I understand the sentiment if people come across as condescending, impatient, rude, etc. Still, my impression that somebody is not polite (note the italics) is not enough to warrant permanently harming them. But that's what we do if we leave feedback discouraging future trades. Give them the benefit of the doubt. Written communication has abundant opportunities for misunderstandings. Or maybe they're just in a bad mood because they were dumped, have diarrhea, or didn't score the Tesco deal that everyone else got. Maybe they're just socially inept geeks who sit in front of the computer too much and still play with Lego. ;)
Regarding your Hulk postage price predicament, was it international?
I found this useful post the other day (relevant for UK sellers)
@mressin I think that is excellent advice re feedback and I love the the final comment. This would normally be a thread-ender, but I feel obliged to come back on you at that and prove my manliness.
I have a massive Dong
It's at least 12 inches tall when fully erected
My style of feedback may differ to some others, but if there is nothing offensive or false then I don't see why the customer got upset or gave a veiled threat of negative feedback regardless of performance at my end. If you think that the initial expectation of sending a parcel before cleared payment and veiled threats for my feedback is acceptable then we'll have to agree to disagree. My feedback is informative and not derogatory in any way which would put anyone off in dealing with them again. Some people might write "A+++ best ebayer in the world ever" for everyone they deal with or they might write
write "smooth transaction", or one like mine. I personally prefer seeing one like mine, i'd like to know if the bidder is a payer and a quick payer from their feedback etc.
So in answer to your original question, I would reply to them, suggesting that there has been some kind of misunderstanding, that is similar to all the feedback I leave, you can check here. If you've ever worked in retail or any service industry (and selling on ebay is really no different) then you know that sometimes you just have to bend over and take it. Keep the customer as happy as possible until the transaction is complete, and then if you want ban them.
When it comes to buyer feedback, I couldn't really care what a seller writes. So long as there is a positive (it cannot be anything else) and a positive comment, it's fine. You can do that in a few characters. Use the rest however you like. Some say thanks, some leave an extra comment, some a message, and some people advertise their other goods in feedback. Whatever, it doesn't matter, so long as it is not a negative comment.
Feedback looks OK
^ That was a real feedback I saw one time. First I thought that was a typing accident. But looking at their feedback history, all of the feedbacks they left were 1 letter like that lol
"A+++++++++ ~~~~~~~~~~ _/-\_ oOoOo Great oOoOo _/-\_ ~~~~~~~~~~"