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UK [email protected] Customer Service - £10 gesture.
Unsure if I'm being unreasonable or not. Yesterday I noticed that a [email protected]
order that I sent back 6 weeks ago hadn't been refunded (might have seen it in the status thread). Phoned up yesterday and today got an email saying that they had received my return order and would repay me in 10 days. Ok, so I've got my £60 back but if I hadn't proactively chased it I would have been £60 out of pocket and none the wiser (£60 is although not a lot, a sizable and far from common toy purchase to me and my family).
Mention that I'm a bit disappointed that I have to check the refund has gone through (perhaps naive of me) and the CSR offers me a free £10 set.
Is it unreasonable to think that I'd have preferred nothing to a £10 set that just doesn't seem to appreciate that I could very easily have lost out on £60? Literally a week later and I wouldn't have been able to check my online bank statement that far back and wouldn't have phoned TLG. A £10 set probably costs TLG about £3, feels more like a kick in the teeth to me.
Anyway, I told them not to bother so I guess I'll miss out now but I think this might be a case where nothing would have been even better than something.
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