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LEGO VIP Program

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  • LegoFanTexasLegoFanTexas Member Posts: 8,404
    Yep, Lego really does have great service... :)
  • caperberrycaperberry Member Posts: 2,226
    I misplaced mine; went to a Brand store and they ordered a new one saying it could take up to 3 MONTHS! A few weeks later at another Brand store they said how ridiculous, and gave me a new one there and then.
  • jaguar_tyjaguar_ty Member Posts: 2
    edited April 2012
    Just wondering,

    Went to Lego store for the first time. Wanted to register for a vip card, but they were all out, so I was wondering if I can still get points for my purchases? How does that work?
  • caperberrycaperberry Member Posts: 2,226
    I'd have thought they should have just registered you online if they were out of cards. I don't think you can make retrospective claims. Maybe email customer services from lego.com as well as registering online, maybe they'll be nice
  • LegoboyLegoboy Member Posts: 8,825
    @jaguar_ty - Yes, if you email a copy of your receipt to CS, they will set up an account and add the points for you.
  • LegobrandonCPLegobrandonCP Member Posts: 1,917
    Yep, you can get VIP points for previous purchases at the LEGO store. Just call LEGO Customer Service and they will ask you to email them a image of the receipt and such and you'll be well on your way to earning points. I had to do this once but the lady on the phone didn't want to make me grab my camera out so she just rounded the price up and gave me the points. :)
  • jaguar_tyjaguar_ty Member Posts: 2
    Do you think I can just go to the store and show them my receipt and ask if can earn my points?
  • scratchdeskscratchdesk Member Posts: 155
    I know that they are able to add the points to your account if they want, but I bet it would depend store to store and even employee to employee.

  • BrickDancerBrickDancer Member Posts: 3,639
    About 1.5 months ago, made a purchase of 4 different sets but got home and noticed credit for only 3 sets. Called CS a couple weeks later for a missing-parts issue and brought it up. Didn't have the receipt so couldn't remember which set didn't get credited with VIP points, so CS asked me to photocopy and mail it in for crediting. Then I forgot to mail it right away, but noticed 1 week later that she credited me the missing VIP points anyway. Not only that, she credited the whole order worth of VIP points for all 4 sets. Wow! That is phenomenal service and trust in the customer. I promptly ordered $200 in PAB as "thank you" back. "Win-Win" into a "Give-Give" situation.
  • paul_mertonpaul_merton Member Posts: 2,967
    I had epic problems getting my first lot of VIP points. It took over a month to sort out in the end.

    As I was about to place a large order, I signed up as a VIP member. On the order confirmation page, it said what my VIP card number would be and that I would earn 2,649 VIP points (I saved a screenshot, fortunately!).

    A few days later, I noticed my VIP points still hadn't arrived, so I raised this with CS and was told that there was no VIP card linked to my account (even though I had signed up for it before placing my order). They then created a new VIP membership for me, which I also registered. I then asked them to add the points to it, but I was told that this account was registered after I had placed my order, so I wasn't eligible for any VIP points. Gah!

    After a few more email exchanges and phone calls, I eventually had the VIP points added to my account, but they showed up as having a total value of £0 so I couldn't use them. The next time I tried to log in, it caused a 500 Internal Server Error. Even after deleting all my cookies, I couldn't log in without the server giving an error. I was asked to do pointless things, like resetting my browser to default settings, even though it was clearly a server problem. By now I was so frustrated, I was on the verge of sending everything back for a full refund - it totally soured my experience of using the LEGO shop online. Perhaps the most remarkable bit was when the LEGO CS agent asked me over the phone for my password so they could try and log in as me to see what the problem was. Like, what?!

    So a month after placing my order, I still had no VIP points and I couldn't even log into the website for about a week!

    This was eventually sorted out - I had to abandon my old account (CS said it was "corrupted") and create a new one, to which they finally added my VIP points. They said I couldn't reuse my old username, which was a mildly annoying.

    I find it a bit worrying that an account can be inexplicably "corrupted" and not be recoverable. As web applications go, it seems a bit flaky - I even got a stack trace when trying to buy something once. Maybe I'm just unlucky, but I didn't do anything unusual to cause this to happen.

    Anyway, I asked if they could send me a free Medieval Market Village 10193 to make up for all the problems, and they did. So I guess it worked out okay in the end, but I'm a little bit wary about placing my next order.
  • CCCCCC Member Posts: 20,526
    ^ I had a very similar problem. Neither of my first two orders got VIP points, despite registering and logging in. It took a few phone calls and email before I eventually got them - and 50 bonus points for the hassle.
  • thorniethornie Member Posts: 245
    edited May 2012
    Does anyone what the max amount of VIP credit is? I've spent $475 at the LEGO store these past two months and I am still stuck on $20 credit. Is $20 the max?

    EDIT: Never mind. Every $100 = $5.
  • mountebankmountebank Member Posts: 1,237
    edited May 2012
    I had epic problems getting my first lot of VIP points. It took over a month to sort out in the end.

    As I was about to place a large order, I signed up as a VIP member. On the order confirmation page, it said what my VIP card number would be and that I would earn 2,649 VIP points
    etc etc

    This is a very similar experience to mine. Signing up as a VIP member at the same time as making my first purchase seemed to corrupt that account. What a right pain in the arse that was to sort out.

    Although I now have a different account, that generally doesn't add VIP points automatically and I tend to phone up and get them added afterwards manually whenever I make a purchase.

    Don't sign up to the VIP programme as part of a purchasing operation, kids.
  • starfire2starfire2 Member Posts: 1,333
    Just got Lego to add 75 points to my account. According to my shipment email, it said I earned 151 points for my order even though my total was $75.96. I called them up and they added them on for me :)! Now have $95 in VIP bucks to use!!!! Can't wait till Summer Star Wars sets come out!
  • Brewer51Brewer51 Member Posts: 248
    I'm a little confused about something. I thought that you got your first VIP points on your first order. I signed up a few days ago and then bought the R2-D2 on May the 4th, so I assumed I would get 150 VIP points. But I haven't got any. Does my first purchase only activate my VIP account, or should I have got those points?
  • rocaorocao Administrator Posts: 4,290
    ^ Your first purchase is eligible to accrue points (and even previous purchases if you provide the receipts and they are in a reasonable timeframe, as others have said). There may just be a delay, but it wouldn't hurt to contact customer service to sort it out.
  • Brewer51Brewer51 Member Posts: 248
    I figured as much. Tomorrow will have been a week so I'll give them a ring then. It was my first purchase ever from [email protected] so there isn't a backlog of purchases.

    Thanks @rocao.
  • khmellymelkhmellymel Member Posts: 1,313
    I received my order from May the Fourth the day before yesterday, but haven't gotten credited my points yet. I'll wait another day or so before calling them. It was my first [email protected] order, normally I've purchased from the Lego store directly, so I thought maybe that was why...
  • mountebankmountebank Member Posts: 1,237
    Following my moaning the other day (see above), this time my VIP account has been credited correctly with all of the points accumulated over 4/5 May. Fingers crossed that this means the account will be working properly from now on.
  • monkeyhangermonkeyhanger Member Posts: 3,161
    I'm still waiting on points from my May 4th purchases (got none from £280 worth of purchases delivered), Lego seem to have messed up a bit during this busy time.
  • CCCCCC Member Posts: 20,526
    Does anyone know if points are added automatically or by hand? I found mine took a few days to be added.

    Remember you don't get points when you cash in VIP points.
  • cynthilinacynthilina Member Posts: 188
    Well Lego told me that when the Items ship the points are suppose to be applied. I had to call and get mine done, but Lego was very good about it and seen that the points had not been applied and did it right away.
  • BrickarmorBrickarmor Member Posts: 1,258

    Remember you don't get points when you cash in VIP points.
    REALLY?!? So if I cashed in 100 points to get $5 off the Death Star, I would be missing out on 395 points?! I can understand not getting points for the amount deducted, but none at all? Hmm, time to go read some fine print...
  • CCCCCC Member Posts: 20,526
    ^ No, you get the points for the cash part of the payment, but not for the VIP points part - sorry, I wasn't clear!
  • LegoFanTexasLegoFanTexas Member Posts: 8,404
    Wow! That is phenomenal service and trust in the customer. I promptly ordered $200 in PAB as "thank you" back. "Win-Win" into a "Give-Give" situation.
    So true, and something often missed in today's fancy business world...

    Treat your customer's right, like human beings, and they'll for the most part treat you right back.

    I make a point to throw lots of business towards companies that do me right.
  • luckyrussluckyruss Member Posts: 872
    My VIP points from May 4/5 are only now showing - the processing date is Friday (11/5) but I'm sure they weren't there then. My SSD appeared on the system as back-ordered but has arrived today! However, it doesn't yet seem to include my points from AFOLCON, which I know are manually entered.

    I now have a reference saying "5 Stamp Conversion" and 75 points - does anyone know what that's for? [unless it's AFOLCON, but the numbers aren't right]

  • BumblepantsBumblepants Member Posts: 7,534
    I have a question, If I make one $50 transaction in-store to get a free Hulk during the promo, can I then make a second $50 purchase to get a 2nd Hulk using the VIP points from the first transaction? Or will it take time to process the new points and I will have to wait to use them?
  • CCCCCC Member Posts: 20,526
    ^ If you order at the start of the promo, then the points should be with you within a week if the item you order is in stock. Then you can use them against your next purchase, and still make the promo window.
  • AFFOL_Shellz_BellzAFFOL_Shellz_Bellz Member Posts: 1,263
    If you buy in store, you can get two just by ringing up two separate $50 purchases (I did this just today), but I believe it has to be $50 after the VIP points used? Call your store and ask to be sure.
  • CurvedRoadPlateCurvedRoadPlate Member Posts: 257
    I made multiple $50 purchases and was told I could only get one Hulk per visit
  • jadedancjadedanc Member Posts: 1,302
    I used $60 VIP Points, ended up paying $5 cash for taxes, that's all. And got a Hulk minifig yesterday :)
  • CCCCCC Member Posts: 20,526
    edited July 2012
    A little tip for anyone going to the US ... I don't know if this has been posted before, I couldn't find it.

    In the UK, we earn 1 VIP point per £1 spend (spend includes VAT). In the US it is 1 VIP point per $1 spend (spend excludes tax). At the weekend I used my VIP card in the US and the points got credited to my account as normal.

    So in the US, a spend of $100 (excluding tax) gets me 100 VIP points, or $5 off my next purchase. It also gets me £5 off my next purchase. So a £64 spend approx (£69 after tax where I was), gets me a £5 discount off my next purchase in the UK. You normally have to spend £100 to get 100 points in the UK (double points promos aside). So not only is the Lego cheaper in the US, you actually get more points per £ spent that can be used in the UK as well.
  • LostInTranslationLostInTranslation Member Posts: 5,572
    Yeah, I found this out last year in Boston after buying Diagon Alley, Whitecap Bay and a few other bits. Niiice :-)

    I'm pretty sure VIPs are international - so you can earn and spend them anywhere using the same card (eg stores in Germany, Denmark, other international [email protected] sites).
  • khmellymelkhmellymel Member Posts: 1,313
    ^ I can confirm the same. I normally cross border shop US/Canada, and have had no trouble using the card in either country, and no trouble using it here in the UK either.

    "I" recently bought the mini-modular set and Diagon Alley (I didn't, it was a birthday present from a friend but he couldn't get the mini set without my card) in the US, and then bought a set on UK [email protected] using my points for £15 off instead of $15 off.

    I totally love the VIP program :D Plus the shiny plastic card is awesome! Good tip!
  • LegobrandonCPLegobrandonCP Member Posts: 1,917
    I actually get less points when I shop in the US, but get more LEGO for my money. So it pretty much adds up in the end.
  • mressinmressin Member Posts: 843
    I recently found out that the same applies to Lego stores in the Eurozone. 1€ spent gives 1 VIP point, and 100 VIP points can be redeemed for 5€ off - or GBP5 off, if you spend it in the UK. ;)
  • dneuldneul Member Posts: 369
    edited October 2012
    I am looking to get several of the pricier sets. I want the bakery, post office, winter cottage, girl friends summer riding camp, stable, vet shop, and the 4x4 crawler.

    Is it better to get double points or wait till there is a promotion with pick a brick box?
  • Penkid11Penkid11 Member Posts: 788
    I'd say that for x2 VIP you should grab the bakery. Lego Stores are on their last load if they hadn't sold out already. Come November they may not be available anymore.
  • LegobrandonCPLegobrandonCP Member Posts: 1,917
    I have a feeling the winter village sets will be discounted during Black Friday but definitely after Christmas.
  • rocaorocao Administrator Posts: 4,290
    edited October 2012
    The free PaB box is equivalent to the large cup, which has a $15 value.

    If the free PaB box offer is the same as last year, you'll need to spend $75 for the box (20% value back). You also still get normal VIP points at the 5% rate, so you get a total of 25% back, or in dollar terms, $18.75.

    In contrast, double VIP points means you get 10% of your purchase dollars in VIP points, so for $75, you get $7.50 back.

    Thus, the PaB offer is more valuable than the double VIP points offer.

    However, there are a lot of considerations:

    1. What is your value ratio for PaB:VIP points? It will be 1:1 if you would only get PaB cups with VIP points and never anything else. Otherwise, VIP points give you the flexibility to spend it on any product. For me, the ratio is close to 1:1 initially but skews in favor of VIP points as the purchase amount increases. This is because initially I could always use some elements off the wall, but once I start getting too many PaB boxes, I struggle to find enough useful elements to fill them. At that point, I would rather have VIP points to spend on LEGO I want rather than PaB boxes for elements I don't want.

    2. Does your LEGO store give you a free PaB for EVERY $75 spent? Or do they insist on separating the transactions, in which case you'll lose out on value towards PaB boxes, i.e. 4x4 Crawler is $200, but they only give you one PaB for that transaction. If it's the latter, you'll get a PaB box and $10 VIP credit vs $20 VIP credit. If you have a strong preference for VIP points, suddenly it makes sense to just take the double points.
  • nkx1nkx1 Member Posts: 719
    At best, double VIP points equate to 10 percent off. Generally speaking, it's therefore an ok deal, but not great. I'm not all that familiar with the pricing history of most of the sets you listed, so I really don't know if 10 percent off is a decent price or not.

    With respect to the 4x4 Crawler, I'm guessing you will probably have a chance to get this set much cheaper during the coming year or longer that this set will be available. For example, a few days ago I was able to use a 20 percent off coupon at Toys R Us to get it for $160 (before tax of course). That coupon is expired now, but I'm sure between future coupons and/or other sales at various retailers, you can probably do better than 10 percent off on the 4x4 Crawler.
  • Penkid11Penkid11 Member Posts: 788
    LegobrandonCP said:

    I have a feeling the winter village sets will be discounted during Black Friday but definitely after Christmas.

    But there's a risk with the bakery. If it goes out early due to this being its final year, someone might miss out.
  • cbaker1974cbaker1974 Member Posts: 150
    In my experience the free PAB boxes have only been the size of the small cups, not the large.

    If you can wait until the Brick Friday sale in-store, you'll receive the following off of a $149 purchase+

    10% off (more is rare, via scratch off cards)
    5% back on VIP (this is always available)
    Free Holiday Set
    Free PaB box(es)

    Online is the same, except no PaB online...but you can do a cashback site portal (Discover Card is running 5% plus another 5% for all online purchases in 4th quarter as an example).

    So, best to hold out until then to maximize the deal, unless you just really want it now, or if there is a danger of sets going OOS (real possibility with the Bakery as mentioned)
  • princedravenprincedraven Member Posts: 3,764
    cbaker1974 said:

    In my experience the free PAB boxes have only been the size of the small cups, not the large.

    I can't remember where, but they have been proven to be the equivelent to the larger cup, it is quite deceptive due to the different shape, but being a box allows more elements than it at first seems.
  • Penkid11Penkid11 Member Posts: 788
    I believe it's a large cup equivalent. The sloped lid still has room for bricks. I would think some people would forget that.
  • LegoFanTexasLegoFanTexas Member Posts: 8,404
    Yes, it is bigger than the small cup. The cups are designed to not actually hold LEGO well, it takes a lot of work to stuff them.

    The boxes... can be stacked very neatly if you are so inclined, because of the shape, you can get a ton of stuff in them.
  • mathewmathew Member Posts: 2,099
    Do the PAB boxes expire? I'm asking because not all of us live near a Lego retail store.
  • princedravenprincedraven Member Posts: 3,764
    ^ Yes they do, not sure when, maybe end of Feb?? It's normally highlighted on the store calendars for the month warning you.
  • Penkid11Penkid11 Member Posts: 788
    @mathew Usually February or March.
  • gmpirategmpirate Member Posts: 1,654
    I believe its March 31st.
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