Shopping at LEGO or Amazon?
Please use our links: LEGO.com
As an Amazon Associate we earn from qualifying purchases.
Help needed: £200 LEGO set I sold on eBay got stolen by parcel drop-off staff
Sorry if this is in the wrong location, but I need advice on this unusual but very distressing situation regarding the sale of a LEGO set on eBay...
Recently I sold my LEGO Technic Porsche on eBay for about £200. Due to the sheer size, I decided to send it via Hermes. I packed it well, and dropped it off at my usual ParcelShop drop off location, a little corner store. HOWEVER... when the recipient received it, the package was completely different, and contained cereal from said corner store. All the evidence points to an unscrupulous employee of the corner store having removed the label on my package, sticking it on another box containing a multipack of cereal from the store, and outright stealing the Porsche that was intended for the recipient. This is also backed up by the fact another Technic Porsche has appeared for sale on eBay in a village near where I live, apparently "wrapped and ready to send".
I had the package insured for £200, but I just gave Hermes a call and they didn't really do anything to help, just gave me a lost claim form (I said the package was specifically stolen, not lost) and claimed they couldn't look into drop-off points, only issues at depots. I've reported the theft to the police as well, but since I don't have a picture of the exact package I sent out... it's my word against theirs unless I'm able to secure CCTV from the corner store.
I really need advice on this, because the buyer put in a case with eBay and now the entire transaction amount is being withheld and has resulted in me being overdrawn. This is really stressing me out and I need some advice because I don't know what to do next.
(if the buyer who bought the Porsche from me happens to be in this forum, then I do sincerely apologise for this mess)
Shopping at LEGO.com or Amazon?
Please use our links: LEGO.com • Amazon
Recent discussions •