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PSA: The retro keyring code has now broken my Lego Shop account... twice
Last Friday I redeemed the retro keyring on the VIP rewards site. Got the code, entered it at checkout, code comes back as invalid. Okay, maybe a typo...
Except my account was broken. I could add items to my bag, and the little number at the top-right would go up, but when I went to my bag itself it was empty. With the Mandalorian Bounty Hunter ship arriving on the 1st, that's not good.
So today I call support and they're stumped too. The rep deleted my account, had me make a new one and transferred my points (A+ call by the way). The VIP rewards page was bare but I was told this was temporary, and it was... sort of.
Eventually the rewards page fills up and I try to claim a reward... only to be told I have 0 points. Weird. I shoot off an email to support about it but it's not urgent.
So then I try to complete my order from the Friday before, add the keyring code - and I get the exact same issue: bag has items in it, but I can't access it.
I'm calling support again tomorrow and hopefully this time I can get an actual fix instead of a workaround; until then, if anyone else has this issue, you're not alone; and if you were planning on getting the keychain, maybe order Diagon Alley before you redeem it ;-)
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