Shopping at LEGO or Amazon?
Please use our links: LEGO.com
As an Amazon Associate we earn from qualifying purchases.
PSA: The retro keyring code has now broken my Lego Shop account... twice
Last Friday I redeemed the retro keyring on the VIP rewards site. Got the code, entered it at checkout, code comes back as invalid. Okay, maybe a typo...
Except my account was broken. I could add items to my bag, and the little number at the top-right would go up, but when I went to my bag itself it was empty. With the Mandalorian Bounty Hunter ship arriving on the 1st, that's not good.
So today I call support and they're stumped too. The rep deleted my account, had me make a new one and transferred my points (A+ call by the way). The VIP rewards page was bare but I was told this was temporary, and it was... sort of.
Eventually the rewards page fills up and I try to claim a reward... only to be told I have 0 points. Weird. I shoot off an email to support about it but it's not urgent.
So then I try to complete my order from the Friday before, add the keyring code - and I get the exact same issue: bag has items in it, but I can't access it.
I'm calling support again tomorrow and hopefully this time I can get an actual fix instead of a workaround; until then, if anyone else has this issue, you're not alone; and if you were planning on getting the keychain, maybe order Diagon Alley before you redeem it ;-)
Shopping at LEGO.com or Amazon?
Please use our links: LEGO.com • Amazon
Recent discussions •
tl;dr: you can reset your bag by logging out, adding an item, then starting checkout; when you're prompted to login, your "broken" bag gets overwritten.
But no fix if you have a code for the keychain and want to use it?
It seems bizarre that they cannot get something like this to work. Other VIP items have worked in the past, so what has gone wrong here?
It hugely depends who you get on the other side of the line. Because we re-created the issue and he noted it down to escalate further.
Now I've just refilled the AFOL form here on brickset as that's an issue they can't solve...