CMF missing parts

karrit

I purchased 4 CMF series 20 bags the other day in Target.  I had 2 Vikings & 2 Divers.  Upon opening I found that one of the divers appears to have been Darth Mauled.  It has two sets of legs but no upper body.  Tried to go through the missing pieces section on the Lego website only to be told that since it is a mystery bag they can not supply missing pieces.  I've sent off an email to them in hope that they might actually send me at least one replacement upper body since the one I  purchased is incomplete through no fault of mine.  Has anyone ever had any luck getting missing pieces for CMF's from Lego.

560Heliport

No personal experience, but what they told you matches what I've read: at most they'll send you a random replacement CMF. 

karrit

I just looked through BnP's for torso parts and the only one I'm finding is black with 2 different shades of blue decoration rather than the blue & orange or the charcoal gray with neon green which totally doesn't match.  Maybe one of the new ones in the upcoming city sets will match closer.  It will be interesting to see what they respond to my email.  I figured they will most likely send me a random CMF.  Looks like I'll probably be making another BnP order soon.

klinton

I don't understand why you care? There are all kinds of vaguely similar diver torsos out there. Two (that I can immediately think of) are readily available in current, inexpensive sets. I'm assuming you bought multiples of the CMF for the unique accessories, which you have.

This just seems like a whole lot of fuss over nothing.

karrit

While there are some similar ones out there this one has stripes on the legs in blue & orange that match up with the stripes on the torso which has a turtle logo in an orange circle on the chest.  While the one with the two tone blue decorations would be a compromise it has a Wave logo on the chest rather than the new Turtle logo.  I would have liked to have more than one of the new torso.  I'm going to know it doesn't match which is why I care.  Now I'll have to go in search of more which I really didn't want to have to do considering the current world situation.  I happened upon these on a trip to Target for necessities.  I seek out Lego if I happen to be somewhere that has stock but I don't go out specifically for Lego these days and I though I was done with this wave.

madforLEGO

It sucks, but stuff happens, and LEGO cannot replace a specific part for CMFs. You will need to find another one, next time I suggest to feel for the torso as well and not just the turtle (or whatever you felt to find the diver).

andhe

Yes they won't send you an exact replacement, just a random cmf at best. If you're after the exact piece your best bet is probably bricklink. 

I once had a missing sword in my cmf elf lady, only time it's happened, but fortunately not exclusive to that fig so easy enough to replace from my collection. 

SirBrickalotOfLego

klinton said:

I don't understand why you care? 

When I purchase a product I generally tend to care that all of its components are present. I think it's perfectly reasonable for @karrit to expect his figures to be complete. Sure, mistakes happen, but doesn't mean you're not allowed to care or be disappointed.

CCC

You will only get the random CMF. But luckily the diver is one of the 5x frequency and not very popular - people want the turtle rather than the minifigure - so buying a torso or even the whole minifigure should be quite cheap. Plus you get the replacement for free.

Keilup

Of all the CMF bags I've purchased, I've never had a missing or incorrect piece (that I noticed anyway.) But I've heard of it happening as others have mentioned and with the pure volume I'm sure errors are bound to happen even with Lego's pretty high quality control. What everyone has stated so far is my impression as well.

I'm usually spending plenty of time in the store feeling bags so I try to move pretty fast and move on when I've confirmed it's one I want (even after grabbing a bag and immediately feeling one piece that confirms contents).  Guess maybe I should make an extra feel to at least ensure both the torso and legs are present.

CCC said:

You will only get the random CMF. But luckily the diver is one of the 5x frequency and not very popular - people want the turtle rather than the minifigure - so buying a torso or even the whole minifigure should be quite cheap. Plus you get the replacement for free.

I realize the turtle is popular (I'd love a whole bunch of them myself), but I'm a little surprised the diver is not more popular than I've heard as well, even with the 5x quantity.  It's a very fun fig.  Happens to be one my favorite minifigs in general.  Guess it just goes to show everyone has their own preferences.

ReesesPieces

Keilup said:

I realize the turtle is popular (I'd love a whole bunch of them myself), but I'm a little surprised the diver is not more popular than I've heard as well, even with the 5x quantity.  It's a very fun fig.  Happens to be one my favorite minifigs in general.  Guess it just goes to show everyone has their own preferences.

As nice as the cmf diver might be, divers are pretty common in city sets making them not so sought after.  

I'm kind of surprised that Lego doesn't have the cmf bags sorted in their inventory/warehouse.  Last time I ordered 20 of the Lego Movie 2 cmfs and I received a complete set plus 4 obvious doubles.  I thought they had given me a set on purpose but maybe I just got lucky.

karrit

I happen to really like this particular CMF.  The outfit the diver is wearing seems to be exclusive from what I can tell.  I too never thought I would actually need to feel that both the legs & torso were there.  While the Turtle is the big draw the figure itself is unique for now with the turtle logo.  The things I felt for to confirm these were the mask & the flippers.  I also recently got a Knight that was missing the spare feather but at least it had one.

CCC

Keilup said:

CCC said:

You will only get the random CMF. But luckily the diver is one of the 5x frequency and not very popular - people want the turtle rather than the minifigure - so buying a torso or even the whole minifigure should be quite cheap. Plus you get the replacement for free.

I realize the turtle is popular (I'd love a whole bunch of them myself), but I'm a little surprised the diver is not more popular than I've heard as well, even with the 5x quantity.  It's a very fun fig.  Happens to be one my favorite minifigs in general.  Guess it just goes to show everyone has their own preferences.

It has a number of things going against it, compared to other figures.

It does of course depend on what people want to use it for. Some people collect one of each CMF, and in that sense, it is no better or worse than any other. Being a 5x means there would be an excess if everyone collected one of each only. For some people, they will want a female diver for someone that is a female and a diver, and in that case, this figure is perfect.

For people that build MOCs, as noted, there are already a number of divers / wetsuit wearers, both male and female. Plus, it is not really an "army builder", where people get multiples of the same figure. Uniformity can be important for soldiers or similar characters but not so much here. Having a range of wetsuit prints would make a team of divers look more natural. In contrast, the turtle is an army builder so I expect a number of people will buy multiples just for the turtles, remove the turtle to keep, and then sell off the excess figures. Plus it is realistic colouring. Unlike past turtles, this one doesn't have the cute features and colours common in Friends animals, so demand will be high. You only need to look at prices on BL to see that many sellers price the turtle above the price of the complete figure.

Another lesser problem is that the torso print is female, which rules it out from being used for both male and female figures, whereas similar male ones (so long as they are not macho ones with loads of muscles and so on) can be used for females. This again cuts down a little on reusability and hence demand and also price. In contrast, the legs could be used for both male and female, so it wouldn't surprise me if the legs end up being more valuable than the torso on bricklink - just down to demand from reusability.

Fodder

I bought a bunch (7ish) for the turtles and for the legs. The plants, the minifig posing stand and the ink pot piece are nice bonuses. The head and torso on the other hand went straight into my parts bin.

karrit

Just an update to let everyone know that Customer Service has responded to my e-mail. They said they are sending me the missing part.  I will update again when it arrives.

karrit

Here's the latest update.  I received my replacement torso last week.  Unfortunately they sent me the torso for the Athlete instead of the Diver.  I decided to try calling Customer Service.  Was on hold forever, over 1-1/2 hours.  They were able to locate the correct part number, she described the part she was seeing to me & we verified it was the torso for the diver and she placed another replacement part order for me.  To be continued......

madforLEGO

Yeah, CS is slammed now, so much so that I think I have been transferred over to CS overseas once or twice. Be glad that they can give you any replacements, for the longest time LEGO could not give replacement CMF parts

karrit

Honestly I really expected that they would only offer to send me another random Blind Bag when I started this.  I'm very pleased they are trying to supply me with the correct piece.

karrit

So my story finally has a happy ending.  The Diver torso arrived today.  Actually I managed to get 2 of them.  When the CS rep placed the second order I politely asked if I could possibly get 2 since I would have ended up with an extra set of legs minus the torso.  She was happy to order two for me so I'll just use an spare head from something else as well as some extra flippers, helmet & snorkel mask that I have.  Lego CS continues to be amazing.  So happy I asked them if getting the replacement part was possible.  So for any of you who have missing parts in current CMF's it's definitely worth a try to seek a replacement from CS.

madforLEGO

karrit said:

So my story finally has a happy ending.  The Diver torso arrived today.  Actually I managed to get 2 of them.  When the CS rep placed the second order I politely asked if I could possibly get 2 since I would have ended up with an extra set of legs minus the torso.  She was happy to order two for me so I'll just use an spare head from something else as well as some extra flippers, helmet & snorkel mask that I have.  Lego CS continues to be amazing.  So happy I asked them if getting the replacement part was possible.  So for any of you who have missing parts in current CMF's it's definitely worth a try to seek a replacement from CS.

That is definitely good to know as LEGO CS's policy in the past was that they were random so they could only provide a pack of a random figure, so Im glad they got you hooked up with the torso!

karrit

I would expect they might not be able to be so helpful when the Licensed CMF's have a missing part.  I'm just really glad they were able to get me the missing part I needed. 

Mr_Cross

 Great!