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Purchase from Lego.com arrived re-taped/box damage
I bought 71043, Hogwarts for $399 directly from Lego.com. I noticed that the original tape on one end had been cut and new strips of official Lego tape replaced over the old tape as close as they could match it. There were two areas on the box where the cardboard was cracked/pushed in and one corner of the box was damaged like it had been dropped on that corner. I contacted logo and they told me to send it back and once
they receive it and examine it they will replace it. This was not damaged in transit since it was inside of the shipping container and then a fitted cardboard box which had zero damage. Has anyone ever received a Lego set directly from Lego.com which was obviously opened and retaped with Lego tape? Since I don’t plan to open this set but keep it as a collectible, I’m not comfortable with this. The whole thing just seems weird. I’ve included just one picture of one strip of tape as an example. They were all like this
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Recent discussions •
I really don't understand all of the fuss people put up over the cartons, to be honest. Like, I constantly see people demanding refunds from [email protected] or Amazon for dented boxes. It's completely absurd, imho.
I just wanted to make a point. The box is part of what you are buying. Many people, non-AFOLs included, keep the box, even after opening and assembling the sets. So, I understand if they want it to be perfect. And, if you buy online and you can't chose or know in which state the box is in, if it arrives in imperfect conditions, I understand if they complain.
If you want a perfect box, you're best buying it in-person at a Retail Store, or pick through your choices at a third-party retailer.
(That said, I very carefully picked my UCS TIE Fighter box at my local store.)
The box is not the product. It's the packaging. (But if the collector market wants the packing preserved, that's why we have box-sensitive folk out there...)
Oh dear...you noticed...now a real Lego set has to suffer.
Someone link that hilarious ASPCA style anti box collector post I made a while back about boxed sets left abandoned on shelves gathering dust being Lego abuse.
I must confess that I really like the boxes. I like the artwork, and I like unopened sets lined up on shelves so it looks like I have my own personal Lego store. That way when I feel like building I can go peruse the shelves and pull something down.
I also know that my taste in Lego today will likely shift to new themes in the future, and the boxes are helpful in getting a good resale price. The only boxes I throw away are from sets I have parted out to the parts collection...
Nevertheless, I never said the box is the product. I said it's part of the product. Same as the car's body. I also admitted it was a dodgy comparison.
They pay people to design what's in the box. There's work, there's investment on those. Most of us, me included, may discarded it as it was a plain brown box, but it's part of the product.
For collectors, on the other hand, the product itself may have less value than the condition of the packaging.
If I buy an Instapot, or any other product that doesn't have a collector market, the box is just packaging to deliver the product to me. And I wouldn't care if the label were slapped on the outside of that box.
The other thing about a good condition box for a new set is that chances are the set is complete and undamaged. Whereas a box that has been torn or punctured or crushed is less likely to be in good condition.
(Because it doesn't exist, I would guess it wouldn't.)
I was just commenting on the absurdity of people who complain to retailers when the box has shipping labels on it, or is damaged in some fashion... but the contents are in order. It's obscene, regardless of your collection preferences.
Although - I do agree that the retail LEGO box isn't sufficient to protect the contents during shipping. LEGO themselves ship in heavier casepack boxes.
Oh, and yes, I have personal experience that box collectors can go ga-ga (Bad Romance style) over ugly brown boxes too. (I've told the story here before)
Therefore, I understand if people are annoyed that the shipping label is slapped on the box or there is damage. It`s awful giving a damaged box as a present to someone. Why should you not be unhappy if the box is damaged when receiving it yourself? It takes away from the experience. I get that people say what does it matter if the contents inside are OK, because most people build the set, but some don`t (and I get that as well). Not everyone understands but there is something special about seeing all of the Lego boxes displayed on shelves as a collection - like the Lego vault! Its like an art gallery.
I keep the boxes of the more expensive Lego sets, mainly because some of them are really nice and I love looking back at the images in future years. I used to keep all boxes but that just highlights (to my wife) the level of my Lego addiction, so best I recycle them! :-)
I think there are others who are at completely the other end of the spectrum, where the box is ripped apart, the pieces added to a generic collection (maybe after the original set is built, maybe before) and then the box is recycled.
This debate isn't about how a box should be transported, it's about the differences between people's attitude towards Lego collecting. And Vive La Difference I say, but trying to reconcile the two above positions (and all the ones in between) just isn't possible.
I shall leave you with my horror of buying multiple Benny's Space Squad sets from a store only to find they had slapped a massive sticker on the back of each one which would not peel off. I've reconciled it with the fact that I would be creating a space 'army' and only needed one pristine box, but I was very uneasy until I got that final decent box. Mad, I know!
The others get recycled ASAP. Only regrets are some of my childhood sets with the display windows/trays.
I’d be fine if all my sets came in ziplocks straight outta billund.
No matter how large the build is, I don't see a marked difference between Lego and, say, those LOL dolls @SumoLego loves to collect. It's still just a mass produced building block set, meant to be used as such. Premium Lego sets do exist - the tour sets come immediately to mind - but they're not the sort of thing you'd order through a mass retailer. Anything you're ordering off of Walmart, [email protected], or Amazon is absolutely not a 'premium' item. It's just a toy.
The idea that you'll ever make that kind of money off of modern toys is completely absurd though. The very reason those toys are so prized today is because nobody thought to leave toys unopened. Now, everyone and their dog thinks toys are 'investments', so there are scads of MIB specimens of literally everything released. Ask anyone trying to unload a collection of the 90s relaunch figures just how much of a cash cow they're sitting on. They sell at a loss.
That's not even the topic at hand. I think everyone here has conceded that people looking to resell sets want a presentable package. We're talking about people who open and enjoy the product, and insist that the packaging is still somehow intrinsic to the set. It's just not.
The reason MIB toys were initially so sought after was to enable the buyer to relive the experience of opening a beloved toy. Now, it's become a cycle of just keeping toys in boxes like they're precious materials, buying and selling them over and over again in that state. Once you've opened and built a set, the condition of the opened box is irrelevant, even if you decide one day to sell your set. The condition of the interior numbered bags would be a bigger concern imho, something that can be compromised no matter how pristine you keep the outer box.
PS. Inside tour sets are also made to be opened.
I'm sure LEGO will humor those folks because they have the best customer service, but it's maddening to me that they are obligated to.
(They're also obligated to sell very popular products to a LEGO-hungry populace, most of which I have no interest.)
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I don't think it is that unreasonable to expect a set that is delivered to be as good as a set that you purchase off the shelf in a store. It's not even a high expectation, just a reasonable one. I've had a few that were dreadful, where the set box has been absolutely crushed to the point of splitting, but the outer shipping box was fine with no apparent damage at all. If nothing else was in the box, then I find it hard to believe it happened during transport.
And if the set box is that bad, then the contents have probably been crushed too and could well be broken or bent.
Although since DPD have been delivering in the UK, I find probably 50% of boxed orders have had the shipping box crushed. I think this is partly to do with the weak boxes they are using these days, plus they are designed to fold at various points so they can choose the box size. And if they use a box with the fold up high, I find it is normal for the box to give way at a lower fold hence damaging the contents.