Recieved damaged goods from bricklink seller.

ersi · June 2019

So, I have recieved damaged goods from bricklink seller again. It was german seller with 250 positive feedback. When this happened before I have just came to solution with seller but this guy is telling me that he sent lego without any damages. That cannot be true because outter box was without any damages and lego brickheadz boxes are damaged. One of them is squashed and one of them is torn. It was #41630 and #41631 I have paid 93€ with shipping so it was not cheap.

Order was payed with paypal trough bricklink, what is the best and fastest way to get my money back if he is refusing to refund me.

His offer is 20% discount on new #41631 that is just joke.

jnscoelho · June 2019

See what PayPal can do for you, if you can apply for a refund. Not really sure how it works because, fortunately, I've never had to use it (and I hope it continues that way).

P.S.: you should have accepted my offer on #41631 :P

DeMontes · June 2019

With BL the principle is the same as you paid with paypal. First discuss with the buyer and then let them know you are not happy if you fail to come to a reasonable agreement. Sounds like you have done this.

You can use the paypal protection to state that the goods were not as ordered and then return them at cost to the buyer. You can do this on your own paypal and usually the buyer will be asked to arrange return shipping or have to pay a shipment amount to paypal for the return. I would put all the information including images of the outer and inner boxes in a message as paypal will look at the evidence.

I can always understand a small bit of wear or a crease but a tear and 'squashed' with a perfect outer box does seem like this is something that occurred before sending if the outer box is fine.

CCC · June 2019

Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year).

Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego s@h orders a fair bit.

DeMontes · June 2019

CCC said:

Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year).

Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego s@h orders a fair bit.

Good point, I forgot that you may not be in the UK! I have to admit that I have never received LEGO S@H goods that have been damaged inside IF the outer packaging is pristine. I seem to review vast amounts of air bags inside and the outer boxes seem pretty robust.

ersi · June 2019

Thank you for all your advices, after some messages he agreed on full refund but I need to pay shipping back I think I will accept it is not that bad and it will be solved alot faster than trough paypal

ersi · June 2019

One more question he is asking me to send the sets back and after arrival he will refund me. Is it okey or should I ask for refund before sending them back?
Once that I have recieved damaged goods I have asked for refund and then I sent it back.

milamber · June 2019

ersi said:

One more question he is asking me to send the sets back and after arrival he will refund me. Is it okey or should I ask for refund before sending them back?
Once that I have recieved damaged goods I have asked for refund and then I sent it back.

Obviously it's up to you, but I'd definitely do the return properly via Paypal. The returns process is there for your own protection.

In a situation like this you shouldn't pay for the return and you won't have to if you open an 'item not as described' case. The seller pays for tracked return shipping and as soon as the return is shown as delivered, Paypal will refund you in full. Rightly or wrongly they won't consider any evidence you or the seller might submit. They always side with the buyer if you say the item isn't as described.

To do it any other way, outside of Paypal, is inviting problems. If you send them back before getting a refund the seller can say he didn't get them and you will have lost your money. Quite rightly, too, the seller is unlikely to agree to refund you before you send them back.

Open a case with Paypal and follow their instructions. It might take a few days longer, but you can be assured of a full refund and the seller can be assured that the items will be returned.

pharmjod · June 2019

How important are the boxes to you? Would a discount on the sets be sufficient? If it's just something you are going to build anyway I'd be inclined to see if the seller would discount the price due to the damage. He's probably gonna block you as a buyer anyway.

CCC · June 2019

DeMontes said:

CCC said:

Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year).

Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego s@h orders a fair bit.

Good point, I forgot that you may not be in the UK! I have to admit that I have never received LEGO S@H goods that have been damaged inside IF the outer packaging is pristine. I seem to review vast amounts of air bags inside and the outer boxes seem pretty robust.

From S@H, it often happens if you buy a set plus a key-chain to get over a threshold for a GWP. I tend not to do that any more. If I am a pennies off the threshold, I tend to order a single pick a brick part so it gets sent separately. I know it is bad for the environment - extra packaging and an extra delivery - but at least it means the original set or the GWP won't be sent back due to damage.

eMJeeNL · June 2019

CCC said:

DeMontes said:

CCC said:

Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year).

Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego s@h orders a fair bit.

Good point, I forgot that you may not be in the UK! I have to admit that I have never received LEGO S@H goods that have been damaged inside IF the outer packaging is pristine. I seem to review vast amounts of air bags inside and the outer boxes seem pretty robust.

From S@H, it often happens if you buy a set plus a key-chain to get over a threshold for a GWP. I tend not to do that any more. If I am a pennies off the threshold, I tend to order a single pick a brick part so it gets sent separately. I know it is bad for the environment - extra packaging and an extra delivery - but at least it means the original set or the GWP won't be sent back due to damage.

Same here. They should really lower the threshold with 25cts or something to avoid this kind of workarounds.

SumoLego · June 2019

I'm fairly sure I have a set or two with a Yularen or Hoth Han faceprint strategically stamped into the box...

Pitfall69 · June 2019

Having it be Hoth Han makes it even worse ;)

ersi · June 2019

Why is estimated resolution date so late?

Image: https://us.v-cdn.net/5015319/uploads/editor/he/wb58ogi3pxgw.png

Istokg · June 2019

^ Whoa... that does seem like a long time. I would expect to see about 10 days... not a month. I wonder if they are backed up with a large volume of pending cases wherever your case was being handled.