Recieved damaged goods from bricklink seller.

ersiersi SlovakiaMember Posts: 220
So, I have recieved damaged goods from bricklink seller again. It was german seller with 250 positive feedback. When this happened before I have just came to solution with seller but this guy is telling me that he sent lego without any damages. That cannot be true because outter box was without any damages and lego brickheadz boxes are damaged. One of them is squashed and one of them is torn. It was #41630 and #41631 I have paid 93€ with shipping so it was not cheap.

Order was payed with paypal trough bricklink, what is the best and fastest way to get my money back if he is refusing to refund me. 

His offer is 20% discount on new #41631 that is just joke.

Comments

  • jnscoelhojnscoelho PortugalMember Posts: 348
    See what PayPal can do for you, if you can apply for a refund. Not really sure how it works because, fortunately, I've never had to use it (and I hope it continues that way).

    P.S.: you should have accepted my offer on #41631  :P
    dmcc0
  • DeMontesDeMontes North YorkshireMember Posts: 549
    With BL the principle is the same as you paid with paypal. First discuss with the buyer and then let them know you are not happy if you fail to come to a reasonable agreement. Sounds like you have done this.

    You can use the paypal protection to state that the goods were not as ordered and then return them at cost to the buyer. You can do this on your own paypal and usually the buyer will be asked to arrange return shipping or have to pay a shipment amount to paypal for the return. I would put all the information including images of the outer and inner boxes in a message as paypal will look at the evidence.

    I can always understand a small bit of wear or a crease but a tear and 'squashed' with a perfect outer box does seem like this is something that occurred before sending if the outer box is fine.
  • CCCCCC UKMember Posts: 17,788
    Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year). 

    Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego [email protected] orders a fair bit.
    pharmjod
  • DeMontesDeMontes North YorkshireMember Posts: 549
    CCC said:
    Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year). 

    Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego [email protected] orders a fair bit.
    Good point, I forgot that you may not be in the UK! I have to admit that I have never received LEGO [email protected] goods that have been damaged inside IF the outer packaging is pristine. I seem to review vast amounts of air bags inside and the outer boxes seem pretty robust.
  • ersiersi SlovakiaMember Posts: 220
    Thank you for all your advices, after some messages he agreed on full refund but I need to pay shipping back I think I will accept it is not that bad and it will be solved alot faster than trough paypal
  • ersiersi SlovakiaMember Posts: 220
    One more question he is asking me to send the sets back and after arrival he will refund me. Is it okey or should I ask for refund before sending them back?
    Once that I have recieved damaged goods I have asked for refund and then I sent it back.
  • milambermilamber Norfolk UKMember Posts: 469
    edited June 5
    ersi said:
    One more question he is asking me to send the sets back and after arrival he will refund me. Is it okey or should I ask for refund before sending them back?
    Once that I have recieved damaged goods I have asked for refund and then I sent it back.
    Obviously it's up to you, but I'd definitely do the return properly via Paypal. The returns process is there for your own protection. 

    In a situation like this you shouldn't pay for the return and you won't have to if you open an 'item not as described' case. The seller pays for tracked return shipping and as soon as the return is shown as delivered, Paypal will refund you in full. Rightly or wrongly they won't consider any evidence you or the seller might submit. They always side with the buyer if you say the item isn't as described.

    To do it any other way, outside of Paypal, is inviting problems. If you send them back before getting a refund the seller can say he didn't get them and you will have lost your money. Quite rightly, too, the seller is unlikely to agree to refund you before you send them back.

    Open a case with Paypal and follow their instructions. It might take a few days longer, but you can be assured of a full refund and the seller can be assured that the items will be returned.
  • pharmjodpharmjod 1,170 miles to Wall Drug, USAMember Posts: 2,875
    How important are the boxes to you? Would a discount on the sets be sufficient? If it's just something you are going to build anyway I'd be inclined to see if the seller would discount the price due to the damage. He's probably gonna block you as a buyer anyway.
    Pitfall69SumoLegostluxkiki180703
  • CCCCCC UKMember Posts: 17,788
    DeMontes said:
    CCC said:
    Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year). 

    Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego [email protected] orders a fair bit.
    Good point, I forgot that you may not be in the UK! I have to admit that I have never received LEGO [email protected] goods that have been damaged inside IF the outer packaging is pristine. I seem to review vast amounts of air bags inside and the outer boxes seem pretty robust.
    From [email protected], it often happens if you buy a set plus a key-chain to get over a threshold for a GWP. I tend not to do that any more. If I am a pennies off the threshold, I tend to order a single pick a brick part so it gets sent separately. I know it is bad for the environment - extra packaging and an extra delivery - but at least it means the original set or the GWP won't be sent back due to damage.
    SumoLego
  • eMJeeNLeMJeeNL The NetherlandsMember Posts: 423
    CCC said:
    DeMontes said:
    CCC said:
    Also check if PayPal will reimburse the return shipping. They do in the UK if not as described (up to 12 per year). 

    Let the seller know you are not happy and want to return them. They might have been damaged in the post if they move inside the box. It happens in Lego [email protected] orders a fair bit.
    Good point, I forgot that you may not be in the UK! I have to admit that I have never received LEGO [email protected] goods that have been damaged inside IF the outer packaging is pristine. I seem to review vast amounts of air bags inside and the outer boxes seem pretty robust.
    From [email protected], it often happens if you buy a set plus a key-chain to get over a threshold for a GWP. I tend not to do that any more. If I am a pennies off the threshold, I tend to order a single pick a brick part so it gets sent separately. I know it is bad for the environment - extra packaging and an extra delivery - but at least it means the original set or the GWP won't be sent back due to damage.
    Same here. They should really lower the threshold with 25cts or something to avoid this kind of workarounds.
  • SumoLegoSumoLego New YorkMember Posts: 11,913
    I'm fairly sure I have a set or two with a Yularen or Hoth Han faceprint strategically stamped into the box...
    SprinkleOtter
  • Pitfall69Pitfall69 0 miles to Legoboy's houseMember Posts: 11,374
    Having it be Hoth Han makes it even worse ;)
    SumoLegoSprinkleOtterLobotGothamConstructionCokiki180703
  • ersiersi SlovakiaMember Posts: 220
    Why is estimated resolution date so late?
  • IstokgIstokg MichiganMember Posts: 2,098
    ^ Whoa... that does seem like a long time.  I would expect to see about 10 days... not a month.  I wonder if they are backed up with a large volume of pending cases wherever your case was being handled.
  • ersiersi SlovakiaMember Posts: 220
    Okey so I have made call to paypal and they told me that they will solve it in 3 working days.. better that 1 month 
  • ersiersi SlovakiaMember Posts: 220
    Everything solved trough paypal, thank you for all suggestions. They even gave me money for return shipping. 
    omniumM1J0Esid3windrkiki180703
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