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As you can see, the Mustang set suffered damage which was not only crushing but a bit soaked with some kind of cleaning solution. The keychain survived and the minifigures pack had a bit of a smell but luckily didn't get damaged by the cleaning solution since Lego has no more in stock to replace. I called Customer Service (CS) and explained the situation and they are sending me a new Mustang set along with a return shipping package label to send back the damaged set. I told them the set is in the garage drying out - still a little damp and smells - and will send back once dried and will wrap in plastic. CS said they will ship out the replacement set right-a-way before receipt of the damaged set.......oh, how nice of them :).
Lego has done everything right, which we all know that Lego CS is one of the best out there. I'm just disappointed in FedEx to allow the delivery of the package like nothing was out of the ordinary.