Please use our links: LEGO.com • Amazon
Brickset.com is a participant in the Amazon Services LLC Associates Program, the Amazon.com.ca, Inc. Associates Program and the Amazon EU Associates Programme, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.
As an Amazon Associate we earn from qualifying purchases.
There is a discussion on the LEGO Ambassador Forum right now where the parts quality department is asking for feedback. So many pictures of broken and cracked pieces! It's heartbreaking, and scary too.
Fans invest vast amounts of money in LEGO sets, only to have the pieces crumble in their hands. Gone are the days when you could be confident that with reasonable care and storage, you can pass down your LEGO to your children and grandchildren.
I would not recommend putting away sealed LEGO sets (either for later use or as a collector item). Better open the box and inspect the pieces. Reddish-brown and blue are especially prone to crumbling. Tan and light-gray 1xX are prone to cracks, and we all know about cheese-slopes and clips. And there are also the color inconsistencies especially in sand colors (sand-blue, sand-green, etc.) and dark colors (dark-red, dark-green, dark-blue, etc.) If you need replacement parts ask for them now, because if you open the box years later, there is a chance the piece (or color) will no longer be in production. Of course, the issue with replacement parts is that they could have the same problems, but the hope is that you will get them from a different production batch.
I read on the BrickLink forum some time back that there is a great demand for older parts produced before all these quality issues began.
If you are part of a LUG, report quality issues and submit pictures to your Ambassador. They can forward them to the appropriate person via the Ambassador Forum. They are gathering feedback right now.
As @Paperballpark mentioned, the LAN Forum is a closed network for Ambassadors from different LEGU User Groups and LEGO employees. If you are part of a LUG, bring up the topic at one of your meetings, and have your Ambassador report issues via the LAN Forum. If you are part of an online LUG, they have Ambassadors as well, who can report issues on your behalf. Brickset's Ambassador is @drdavewatford.
But is @drdavewatford really up for that?
Otherwise, just contact CS directly.
If you are not part of any local LUG, you can contact LEGO's customer service, and they will take notes on the issues reported and also send you replacement parts. If you want to share pictures, and you don't want to bother Dave, you can also send them to me and I can upload them to the Ambassador Forum on your behalf (I'm an Ambassador myself).
Issues with reddish-brown are well known and a several other Ambassadors already uploaded pictures from their communities. But I would say that the more gruesome pictures we send in the better. :D