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Tampered Boxes

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  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550
    edited October 2012

    I'd heard of this scam happening at Walmart and Target, but I got done tonight at B&N. I Went to purchase a MF 9468 Vampyre Castle with my 30% Kid's coupon. It was the only one left and looked to be in good shape. Everything sealed. I hastily picked it up and checked out...it was almost closing time, and I just wanted to get home.

    Got back home to store it away (for my little one's birthday) and thought, wierd...this box doesn't seem to shake right - not enough brick "rattle". Sure enough, I removed the seals on one end and the top had a thin layer of glue applied. My heart sank, I knew what was coming. I opened the box up and bingo....half a built City of Atlantis base, and a Marvel Universe playset. Ugh.....

    It was a very convincing re-seal. I'm so mad I fell for it. It didn't even dawn on me at the time to pay as much attention to the seals as I do when purchasing from Walmart. I quickly called back the store, and explained the situation. They didn't have any more left in stock, but said I could exchange at another local store who had it available. One thing's for sure, I will have the employee open the box in front of me to verify the contents this time.

    Very, very frustrating....and I fear this may be becoming an unfortunately common trend. I really pity the less savy Lego purchasers, who might have hidden this away for a month or 2 for a christmas gift for one of their kids. Imagine the look of disbelief on that poor child's face come christmas morning :(

    Anyone else experience a similar situation??

    I have said this before in this thread I think, but I had not one but two 7938 Passenger train sets I bought during a BOGO50 at a TRU that both looked great, and the seals looked fine. When I got them home I got leery after hearing such stories... I weighed them and one was a bit lighter than the other, so I figure one was a tampered box. Finally I opened the lighter one: Clone tank parts... then decided to open the other, MORE clone tank parts... Aholes... There is a special place in hell for this scum and I hope that if they are caught they go to jail for a very long time.
    The real thing that bothers me is that many people buying these sets in stores, many on clearance, do not seem to care that they could be trying to sell a set later on that may have been a tampered box.. it only makes you look bad if they think you did that..

    I think really it will get to a point where you may have to start offering to open a box before selling it to verify its contents.. I mean I only buy from online but that is no guarantee either.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550
    Renny said:

    What about just going back to the punch hole packaging like market street. That would be impossible to reseal right?

    Sets have that, but only the small one.. Like someone said eariler, just put a giant piece of that 'permanent' tape of the flaps on the box... thse flimsy pices just do not work.. I think LEGO did this to either be cheap or to benefit those who do not want the boxes 'destroyed' when opening them, but it needs to stop due to the amount of fraud occurring, which ultimately costs LEGO becasue all the stores do when this is discovered is assume the box was sealed with the incorrect bags and mark it as a defect. which Im guessing means that LEGO has to reimburse the store of it...
    If that is the case, then LEGO is ultimately losing money here.. and they are losing confidence in their product if this starts to get worse (Expertly re-applied stickers or no)
    Bandit said:

    I like to think I can be 99% sure if a set has been opened by looking at the stickers and the surrounding area. If you know what to look for, it's not too hard. Unless the thieves are as anal as me when doing it (or LFT! ;) ), I'm going to be able to tell, or at least suspect. Maybe there are some professionals that are that careful, but I think the vast majority of the ones doing this aren't. They will rip some paper, leave some fingerprints on the sticker, leave some residue/dust/hair on the sticker, leave old residue on the box from where the sticker used to be, bend/damage the sticker in some way when removing it, etc. Lots of things to look for...

    Yes, some kind of tamper resistant come-apart tape would likely solve this problem, at least for people who know what to look for. I'm sure thieves would still do it though, and just replace the tape with something else or tape over it, and the clueless CSRs at the store would still cluelessly process the returns as usual.

    As for the cellophane flap boxes, that will certainly never happen again, as I would imagine that would easily double or triple+ the cost of the box, and I don't think TLG is interested in reducing their profit margins. :)

    I know there are those that think they can spot this fraud a million miles a way... but Ill tell you, I'm no slouch when checking the seals and I still got tampered boxes.. it happens more than you think.. and even if you can detect them, many people cannot, or would not know what to look for, or would never assume that scumbags would do such a thing..
    LEGO really needs to use more stringent ways to stop this from occurring because the simple fact is it happens and it happens in part because it is apparently so easy to do.

  • Canuck26Canuck26 Member Posts: 55
    We have seals at work that if lifted even one tiny bit immediately say void. They are not fool proof because they could be duplicated I suppose but we have not had any issues with them.
  • BrickarmorBrickarmor USAMember Posts: 1,257
    I read the entire thread to make sure my suggestion wouldn't be redundant. And lo! @MarkV has the idea: WEIGH THE BOXES! Bricklink has the weight in their catalog, and come to think of it Brickset does too, right? Digital scales only cost about $20, pretty cheap for peace of mind.

    But a total pain to verify the weight for this, that, and the other. Add my voice now to all the other "paranoids."
  • RennyRenny USAMember Posts: 1,145
    edited October 2012
    There is some variance in weight though. I just received 3 Saesaa Tiin's Starfighters and Bricklink/Brickset indicate that the weight of the set is 15.38oz, however when I weigh the 3 boxes, 2 were 1 lb 3oz and the third was 1 lb 1oz. Checking Amazon, the listed product weight is 1 lb 1oz. Not sure what to make of it. The seals look good, the seller has excellent feedback and even has a 2 week return policy.

    Do I start cracking open all my purchases and cut into the resale value for piece of mind? I really don't know.
  • BanditBandit Member Posts: 890
    ^ Thieves can also weigh boxes. I figure that's about as likely as one fooling me with the stickers, but anything is possible. :)
  • stoneboistoneboi Member Posts: 42
    Canuck26 said:

    We have seals at work that if lifted even one tiny bit immediately say void. They are not fool proof because they could be duplicated I suppose but we have not had any issues with them.

    yes , tamper proof seals please!!
  • Bosstone100Bosstone100 USAMember Posts: 1,416
    It then begs the question... would someone want a MISB set or an "opened to verify contents" set? I have quite a few sets that I picked up, some the $80-$100 type and it might be safer to open them to make sure.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550

    It then begs the question... would someone want a MISB set or an "opened to verify contents" set? I have quite a few sets that I picked up, some the $80-$100 type and it might be safer to open them to make sure.

    I dunno.. Not sure how many people realize this is going on.. I have been tempted to make an offer to pop the seals to ensure all contents are there, but I just do not know what that would do to the overall value of the sets...

    I read the entire thread to make sure my suggestion wouldn't be redundant. And lo! @MarkV has the idea: WEIGH THE BOXES! Bricklink has the weight in their catalog, and come to think of it Brickset does too, right? Digital scales only cost about $20, pretty cheap for peace of mind.

    But a total pain to verify the weight for this, that, and the other. Add my voice now to all the other "paranoids."

    Well this works IF you know what the weight is supposed to be. If not then you are just guessing, that and if these clowns really are good they are making the weight the same.. or close enough to where legit boxes of LEGO vary from set to set (although barely in ounces)
  • SirKevbagsSirKevbags Fairy Land Member Posts: 4,030
    Has anyone in the UK had this issue?
  • gratefulnatgratefulnat SwitzerlandMember Posts: 275
    ^I've been following this thread since the start, and it seems that this is a real problem in the USA but not anywhere else.

    I have been buying LEGO for over 10 years (in Switzerland, sometimes Germany, and quite a few other countries in the EU when traveling) and have never experienced this.

    I often pick up new LEGO reduced due to returns/damaged boxes/etc, and never have had anything other than the original content.

    I'm sure it also happens here (Europe), but not with the systematic regularity as in the USA. Let's hope this doesn't spread across the pond...
  • BrickarmorBrickarmor USAMember Posts: 1,257
    Perhaps we should keep mum about the whole weighing thing... Friendly tips are good for crooks too. It's only a matter of time I guess before ebayers start "claiming" the box was filled with junk, and what's a decent seller to do then? Pity. Ive seen plenty of busted boxes on the shelf, a CTT missing bag 1 and a QAR taped but complete which I gave a good home to, but by and large anything that obvious is off limits.
  • BanditBandit Member Posts: 890

    ^I've been following this thread since the start, and it seems that this is a real problem in the USA but not anywhere else.

    I have been buying LEGO for over 10 years (in Switzerland, sometimes Germany, and quite a few other countries in the EU when traveling) and have never experienced this.

    I often pick up new LEGO reduced due to returns/damaged boxes/etc, and never have had anything other than the original content.

    I'm sure it also happens here (Europe), but not with the systematic regularity as in the USA. Let's hope this doesn't spread across the pond...

    I really don't think it's as big a problem here as people might lead you to believe. Certainly not systematic regularity. Never happened to me or anyone I know either. I think they're rather isolated incidents, and since the people here tend to buy, um, large quantities of Lego, the chances of it happening to people here is greater.
  • beegeedeebeegeedee Galway, IrelandMember Posts: 380
    I've bought almost 200 sets (not inc. cnfs) and never had an issue. I almost always buy on sale.

    As for 10% if sets missing parts, I've only had 1 part missing from 200+ sets and probably another 200 CMFs and it was in a CMF. I've had 2 badly printed legs but Lego replaced no problems. If 10% of sets had missing parts I would have said I'd have encountered more than the 1 piece missing. Could it be the quality control is better in the European factories??
  • StompingFreakStompingFreak United KingdomMember Posts: 59
    edited October 2012
    Right, I had to know if this works. I went to my local Toys R Us(UK). I picked up Helms Deep. When I got home I weighed item. Using a modelling knife, I slipped the seem. took out kit, and replaced with crap. some mega blocks to make it sound right. I returned to store(within one hour) and got a refund. I wait 20min's then asked to talk to the manager. I explained what I had done. I got my box back which I re-payed for. He then let me know that on a standard week, the get between 15-20 large sets messed with, and about 20-50 small sets. He did state that my box, was one of the best he'ed seen. I used a modelling knife, with abit of care. I will be ordering my main sets from lego.com from now on.
    If I can, anyone can. If you checking your boxes, make sure the flap's are flush with the box. if they are rised unevenly, Don't buy it, and let store staff know.

    Hope this helps. End of the day I could have been nicked for this. Thats why I took every thing back to the store. Please don't try this, I look very nasty in real life, so most, dont f**k with me. But I have a conscious.
    BrickDancerLegoboytiminchicagoLegobutterfly
  • LegoboyLegoboy 100km furtherMember Posts: 8,727
    edited October 2012
    ^ You do look real naaaasty! I wouldn't f**k with you. ;-)
  • BuriedinBricksBuriedinBricks USAMember Posts: 1,367
    Re-read through this thread a little, and have a question. Has the experience of most people getting garbage sets been from purchases made in BM retail stores? Have you heard of anyone being a victim of this through online purchases?

    I just ask because 90% of my NISB LEGO is coming from online purchases. I very rarely by stuff in a physical store.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550
    iccarus said:

    Re-read through this thread a little, and have a question. Has the experience of most people getting garbage sets been from purchases made in BM retail stores? Have you heard of anyone being a victim of this through online purchases?

    I just ask because 90% of my NISB LEGO is coming from online purchases. I very rarely by stuff in a physical store.

    Well I got a set recently, a 3182 Airport that looks a little bit hedgy, I got it from TRU online but I have not opened it.
    I'd imagine most of this scum do this at B&M stores due to getting their money back quickly and expecting the clerk to not take as much care to look at the box seals if they are standing right there, as there is less likely a confrontation about something if someone is standing right in front of you...

    But I usually buy via online after I got burned on two passenger train sets at a TRU.
  • momof2boys99momof2boys99 Member Posts: 322
    I am just adding to this thread. Today a customer emailed me that the Ninjago Lightning Battle Dragon set I sold him was full of junk. At first I think he assumed I did it. I felt bad. I gave him a full refund. I have over 2000 feedback at 100%. This is the 2nd time for me to have a customer have this happen. The last time was over a year ago. It stinks, but what can you do? I have my receipts but some sets are purchased along time ago. I don't want it returned as it will just be junk. I hope this trend doesn't continue.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550
    edited October 2012

    I am just adding to this thread. Today a customer emailed me that the Ninjago Lightning Battle Dragon set I sold him was full of junk. At first I think he assumed I did it. I felt bad. I gave him a full refund. I have over 2000 feedback at 100%. This is the 2nd time for me to have a customer have this happen. The last time was over a year ago. It stinks, but what can you do? I have my receipts but some sets are purchased along time ago. I don't want it returned as it will just be junk. I hope this trend doesn't continue.

    Well it is a disturbing trend, regardless of those that think they are expert box investigators at the store before buying.
    It is a bit worrisome and you would think LEGO would get the idea seeing all of these 'defects' coming back to their company, because I believe that is all the stores that get these sorts of returns are doing.
    As for reselling, it really is a roll of the dice if you bought from a B&M..
    Do you continue to roll the dice and sell em on eBay only to find out someone gets a bunch of junk and could leave a neg feedback thereby hurting your rep, or do you start to crack the seals to ensure that the contents of the box is really the contents of the box, and risk losing a bit of profit for piece of mind?

    If you have two then you can hope to weigh both boxes to see if there are subtle differences, but that does not always work, but again this is the main reason why I no longer buy from retail stores.
    LEGO really needs to take steps to stop this, and not just because of reselling either, if reduces confidence in your product, all to what ...make the box easier to collect for collectors or save a buck? Getting a larger piece of sticker that must be cut to get through or risk some sort of damage to the box would probably be the cheapest way to fix this.. granted you may never stop the die hard scumbags but you will stop the others.
    As others have noted there are plenty of ways to stop this, and why LEGO is not trying those things, who knows.. may it is to stop the people the buy now to sell later... who knows...
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550
    edited October 2012
    iccarus said:

    Re-read through this thread a little, and have a question. Has the experience of most people getting garbage sets been from purchases made in BM retail stores? Have you heard of anyone being a victim of this through online purchases?

    I just ask because 90% of my NISB LEGO is coming from online purchases. I very rarely by stuff in a physical store.

    That's a good question..
    I had a box come from Amazon that looked a bit sketchy with the seal and Ill need to check that one, and I think I got another from TRU that may have looked like a return label was affixed to it that I have to check. Ill update later
  • BuriedinBricksBuriedinBricks USAMember Posts: 1,367
    edited October 2012
    I did in fact get a Diagon Alley from Amazon this week that looked like the seals had popped off on one side and been put back on. It was for me and I opened it, thankfully finding all the bags still present and intact.

    I'm seriously going to have to start thinking about opening sets I have set aside for resale before listing them. While I might lose out on the MISB crowd, it will probably save me money in the long run from not having to dispute the contents of the box and issue refunds. As long as the parts are still in the sealed bags, I doubt it will matter much to a lot of buyers.

    Honestly, I would probably buy new retired sets with more confidence if I had the contents confirmed for me before paying.
  • momof2boys99momof2boys99 Member Posts: 322
    I do sell quite a bit and we buy quite a bit for our own use. So, it does not happen often, but still upsetting when it does. It happened to us once too. I purchased a set that looked iffy on clearance. A CTT and sure enough the minifigs were missing.

    I don't think the answer should be that everyone has to inspect or open every box. I think from reading this thread that the criminals have found ways around it. I hope Lego changes the box and I will let them know as I think it is a problem.
  • cbaker1974cbaker1974 Member Posts: 150
    Last week I sold a #5974 Galactic Enforcer on eBay and the buyer told me that the set was "used"...when he sent me the pics, someone had built the set, broken it down into a few major components, put them into 8-10 ziploc bags and put them back into the original box and did an incredible job reapplying the seals (I have been looking extra close before I list anything as I've seen a set or 2 I got from Walmart clearance that had been tampered with).

    So...it looked like someone had kind of "rented" the set in that fashion, it was all still there!
  • dragonhawkdragonhawk USMember Posts: 633
    edited October 2012
    I like the boxes with perforated tabs a la #6858. It is harder to open than 4 flimsy tapes.
  • momof2boys99momof2boys99 Member Posts: 322

    Last week I sold a #5974 Galactic Enforcer on eBay and the buyer told me that the set was "used"...when he sent me the pics, someone had built the set, broken it down into a few major components, put them into 8-10 ziploc bags and put them back into the original box and did an incredible job reapplying the seals (I have been looking extra close before I list anything as I've seen a set or 2 I got from Walmart clearance that had been tampered with).

    So...it looked like someone had kind of "rented" the set in that fashion, it was all still there!

    That my friend is a new one that I have not heard. They must have thought it was like a book at the Library. People do all sorts of odd things.
  • JezzatheshedJezzatheshed Member Posts: 158
    I'm sure I have seen a contents inspected sticker on lego sets in my local Argos, it was a clear tab over the sellotape with a circular "contents inspected" at one end. Ive never bought a set with one on though.
    I also got the staff in my local Asda to open a 7957 for me at customer services-1 because it wasn't actually on the stores stock list and 2 because it rattled. It was full of plastic soldiers that were sold in the £1 toy section.
    I left a baffled manager to sort that one out.
  • LegoboyLegoboy 100km furtherMember Posts: 8,727
    I returned a sealed set to Argos yesterday as it happens. Completely sealed, no signs of anyone trying to open it.....! The CS rep went to open it. I winced and questioned why. He said to make sure its contents were all there. I said, "Right now, the official LEGO seals are still intact, but once you open it you will no longer be reselling a new product." His response was that they would merely retape it using their roll of 'contents checked' tape and sell it as brand new. I said that was ludicrous and asked how they could possibly know whether it was complete. He said that was simple as they merely had to only open another sealed box to compare them. Crazy!!!

    Having said that, as we know well enough, a sealed set does not mean it hasn't already been opened.
  • KieranAFOLKieranAFOL Member Posts: 14
    Argos is awful for sealed sets, I got a retaped box in a 3 for 2 lot a while back, and had to reject he whole lot because of it, grrr!
  • meyerc13meyerc13 Member Posts: 227
    Personally, I think every store taking a return should inspect the contents. If Wal Mart and other US retailers started doing it, there would be a lot less instance of people stealing the figures and returning the set, or as has been mentioned above, stealing everything and replacing it with junk.
    momof2boys99
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550
    ^--- That or insist that data needs to be recorded for returns, that way you can see if it is the same person that is returning over and over, or if it is the same name.
    I think whatever the way the easiest, and quickest was is for LEGO to improve their seals.
    Brickarmor
  • LegoFanTexasLegoFanTexas TexasMember Posts: 8,409
    ^ I don't know about other states, but Texas has had a magnetic stripe on the back of our Driver's Licenses for years.

    Why not just swipe that right along with the return, the cashier doesn't need to know or see any of the information, just the system. Mark each returned item with a unique sticker so you can track who returned THAT specific box, as well as track returns in general. This way, the system can watch for patterns of abuse.
  • BanditBandit Member Posts: 890
    I think the obvious answer here, to the question why, is that it's just not worth it for the retailers to do any of this. I can't imagine cost/benefit analysis hasn't been done at these places regarding this type of fraud, and the results must show they'd lose more than they'd save. Walmart didn't get to where they are because they're dumb.

    i really don't think this sort of thing is that big of an issue in the overall scheme of things. I think it maybe seems that way because people on this forum buy *a lot* of Lego, so it crops up every once in awhile. Even so, I've only ever seen a handful of reports of this sort of thing on these forums.

    These stores don't even seem to care that much about shoplifting/theft, as far as spending money to fight or figuring our a better solution to fix that problem goes, and they lose exponentially more money from that. So I'm not holding my breath for any kind of fix in the near future. :)
  • LegoFanTexasLegoFanTexas TexasMember Posts: 8,409
    Isn't that a bit sad, that it is cheaper to let people shoplift than it is to stop them?

    I personally don't understand shoplifting, you're just stealing from yourself, the store has to cover it all in the end anyway, so it is built into the prices.

    My understanding is that Walmart has a do-not-proscute policy on shoplifting under $25. A kid putting a candy bar in their pocket is not worth calling the police for. Someone doing the barcode scam on $1,000 worth of Lego? Yes, that is worth pressing charges for.
  • AmberylAmberyl Member Posts: 193
    My guess is that it's not so much that they cannot figure out a solution, as that it's too far down on the list of priorities. Most businesses of the size of the big retailers, right now, are in the mode of trying to figure out how to make more money, rather than trying to reduce their costs. So given that they can only do so many projects at a time, the priority goes to the projects that can increase their revenue.
  • StompingFreakStompingFreak United KingdomMember Posts: 59
    meyerc13 said:

    Personally, I think every store taking a return should inspect the contents. If Wal Mart and other US retailers started doing it, there would be a lot less instance of people stealing the figures and returning the set, or as has been mentioned above, stealing everything and replacing it with junk.

    big issuse is... ... if the box is sealer and they reopen a return, they cant return it, as they have broken the distributors seal, hence they loss money.

  • sadowsk1sadowsk1 Member Posts: 124
    This is a long thread to cover so a polite repeat of an answer would be appreciated in case this question has already been answered. Is it justified for a reseller who purchases a set to open a box and ensure it's contents before reselling and to hope to make as much as a truly unopened box whose contents are unconfirmed?
  • AmberylAmberyl Member Posts: 193
    I think that if the buyer is planning to build the set, "I personally cut the seals, verified the contents, and resealed it" doesn't negatively affect value, but it will negative affect value for collectors. So at bid, you can expect there to be fewer bidders, which may affect the end price.
  • BrickarmorBrickarmor USAMember Posts: 1,257
    I have an observation (or belated realization) that I think fits here: none of the new sets I'm parting out have that "Bag 1" with all the mini figures in it. They are spread throughout all the bags. Interesting, to me, and while not a surefire fix for box-tampering it may at least deter a particular kind of thief. Seems like a pretty clear response on TLG's part to retailer complaints about open boxes with Bag 1 missing. Is this new or am I just s-l-o-w?
  • MaskieBoyMaskieBoy Member Posts: 25
    Never had that happen to me. Years ago a friend of mine bought a bionicle canister on clearance. Only to find the contents were bark chips from a playground.
  • plantmanplantman Member Posts: 97
    Ashamed to admit I have a friend who has done the "switch out" with a box of garbage a few times at Target. The customer service people never even checked the retaped seals or the sound of loose crap rattling around in the box. I tried to appeal to his sense of decency, but apparantly it isn't there.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,550
    Id say since this person is knowingly stealing from a company then the police should be involved to ' appeal to his sense of decency'
  • MaskieBoyMaskieBoy Member Posts: 25

    Id say since this person is knowingly stealing from a company then the police should be involved to ' appeal to his sense of decency'

    If he gets caught he can get charged for tampering with merchandise or fraud. Especially in the case if he returns a box of random trash and they can prove it.
  • AmberylAmberyl Member Posts: 193
    edited November 2012
    He can be charged with theft, as far as I know.
  • tk79tk79 Member Posts: 329
    Note to self:

    don't buy any sets from Wausau, WI Target stores :)
  • DaSmokeEaterDaSmokeEater Member Posts: 34
    Just moved this from where I first posted it...Kind of a TRU rant, but not their fault for sure this time. I picked up a Kre-O G.I. Joe set today, when I opened the box it was a ziploc bag with lego parts put in (a Hobbit, some pink and orange blocks, not even a good try to match). I returned it but I felt like the heel for returning something obviously switched out. I definitely got the impression the clerk was considering whether or not I was the switcher, which was a super odd thing to feel at my age and in my profession. It left a bad taste in my mouth (I wanted to exchange, but they didn't have a second set). To be fair, It was a good reseal. There was nothing remotely unusual about the box when I checked out. I really hated this.
  • TheLoneTensorTheLoneTensor MericaMember Posts: 3,950
    Unfortunately, opening/resealing the seals on any Lego box (tape-sealed or glued) is quite easy, and I mean really easy. I've been burned once with my Pet Shop (which Lego took care of).

    Weight is a good initial indicator (if you know the target weight of the box), but unless you physically open the box yourself, you can never be 100% sure of what's in there.
  • jasorjasor United StatesMember Posts: 839
    Someone mentioned SOMEWHERE in the forum that they picked up a Rancor Pit, and the second wave of boxes were punchout.

    Maybe TLG is realizing the threat of the beast they created with minifig fanaticism.
  • jasorjasor United StatesMember Posts: 839
    @brickarmor said it on

    http://www.bricksetforum.com/discussion/comment/162099/#Comment_162099

    Just doublechecked. Knew I read that somewhere.
  • jasorjasor United StatesMember Posts: 839

    ^ I don't know about other states, but Texas has had a magnetic stripe on the back of our Driver's Licenses for years.

    Why not just swipe that right along with the return, the cashier doesn't need to know or see any of the information, just the system. Mark each returned item with a unique sticker so you can track who returned THAT specific box, as well as track returns in general. This way, the system can watch for patterns of abuse.

    WM and TRGT already do this, at least in Arkansas. Every return w/ or w/o receipt is accompanied by DL swipe.

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