Lost VIP membership

Jern92Jern92 MalaysiaMember Posts: 801
I logged in to the Lego [email protected] site for the first time in a year recently, and noticed that my VIP membership, as well as any points I accumulated, no longer exists. I used to buy quite a bit from there when I lived in NZ, and also when some friends were on holiday in the States and helped me get stuff from the physical stores.  It's just so weird and I'm not quite sure what to do in this situation. 

Comments

  • Jern92Jern92 MalaysiaMember Posts: 801
    Upon further investigation, I noticed that my date of birth on the site had been changed to 2014, which makes me 4 years old and apparently, not old enough to be a member according to the LEGO VIP site. Can't seem to figure out how to change that, so have written an email to Lego to see if they know what's going on.
  • BumblepantsBumblepants DFWMember Posts: 5,826
    edited May 2018
    If writing doesn't work try calling. They are usually helpful.
  • BooTheMightyHamsterBooTheMightyHamster Northern edge of London, just before the dragons...Member Posts: 1,293
    Your Mother told you not to play with that time machine and now look what's happened!
    Baby_YodastefxanMegtheCatDoktorLmak0137FizyxJern92prevere
  • LittleLoriLittleLori CanadaMember Posts: 131
    A phone call is very efficient. At one point my first name was changed-a quick and it was corrected again 
  • MatthewMatthew Cheshire, UKAdministrator Posts: 3,734
    Pure speculation, but your profile says Malaysia, is it that LEGO don't run the VIP program there?
  • Jern92Jern92 MalaysiaMember Posts: 801
    A phone call is very efficient. At one point my first name was changed-a quick and it was corrected again 
    Slightly expensive to make an international call though

    Matthew said:
    Pure speculation, but your profile says Malaysia, is it that LEGO don't run the VIP program there?
    True, but I opened the account when I was living in NZ. We have a different VIP program here (it's called VIB instead).

    Anyway, sorted it out via email. Apparently at some point I somehow created an extra account as a 4-year-old. My original account and points are still there, under a slightly different username. Very odd, but I guess I could just be forgetful.

  • SumoLegoSumoLego New YorkMember Posts: 11,911
    Double birthday bonuses!!!!
  • Jern92Jern92 MalaysiaMember Posts: 801
    SumoLego said:
    Double birthday bonuses!!!!
    There are birthday bonuses? I never even knew that before!
  • jmeninnojmeninno The Batcave (MA)Member Posts: 708
    ...what...?
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