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Comments
I've rung Lego Customer Service, who as usual were very hlepful, and they are sending out the parts for a replacement carriage (2x#6135290 and 1x#6233695). I thought I'd flag this up in case anyone else had a problem.
Lego CS asked for the packing code, which is on the clear tabs sealing the box - mine was 15S8
I've double checked how many links there are (203) and have even tried adding/removing one or two but haven't had much success getting this to run smoother.
One thing I have noticed is the piece that's being held by a rubber band at the bottom of the lift seems lower than it should, or at least lower than I've seen it in some of the reviews.
I had similar issues, and I`m still not 100% satisfied with the solutions - I tested different linker lengths, loosening the technic parts. Sometimes the rail pieces come away and you need to keep pushing these parts back down again.