Kind of curious as to how some of you would proceed...
So I ordered Ninjago City #70620
during the Double VIP Points sale on LEGO Shop at Home. A few days later the box arrived via FedEx 2 Day, and I noticed a small damaged area - the box had a small rip/hole where it looked like a pointy corner of another heavier box might have pierced it. Sure enough it went through the outer shipping box, as well as the inner box that the set was packed in, and all the way down to the actual set box which sustained a small 1.5 inch perforation/rip on the backside (I'll try to post some pictures later).
The set is for building, but I do like keeping boxes and was bummed when I saw the damage. Even though it's a minor issue, it still sucks to see it. I'm glad it at least was the backside that sustained the damage and not the front.
As fellow collectors, what would you do? Brush off the issue, or contact Customer Service. I know it's not LEGO's fault, as I'm guessing the damage probably occurred during shipping when another heavier box hit mine. Mostly I'm just curious as to how some of you would react or handle such an incident.