What would you do? [email protected] Damaged Box 70620

LegogeekLegogeek Orange County, CaliforniaMember Posts: 711
edited March 2018 in Collecting
Kind of curious as to how some of you would proceed... 

So I ordered Ninjago City #70620 during the Double VIP Points sale on LEGO Shop at Home. A few days later the box arrived via FedEx 2 Day, and I noticed a small damaged area - the box had a small rip/hole where it looked like a pointy corner of another heavier box might have pierced it. Sure enough it went through the outer shipping box, as well as the inner box that the set was packed in, and all the way down to the actual set box which sustained a small 1.5 inch perforation/rip on the backside (I'll try to post some pictures later).  

The set is for building, but I do like keeping boxes and was bummed when I saw the damage. Even though it's a minor issue, it still sucks to see it. I'm glad it at least was the backside that sustained the damage and not the front.

As fellow collectors, what would you do? Brush off the issue, or contact Customer Service. I know it's not LEGO's fault, as I'm guessing the damage probably occurred during shipping when another heavier box hit mine. Mostly I'm just curious as to how some of you would react or handle such an incident.

Comments

  • Mr_HobblesMr_Hobbles San FranciscoMember Posts: 277
    edited March 2018
    It may not be Lego's fault, but it is certainly their responsibility to ensure the item arrives with you intact. Especially as if you were returning the item for a refund, they'd usually only accepted it in original intact packaging.

    If you like to keep the boxes for larger, more collectible sets (as I do), and this blemish bothered you, I'd definitely contact them to ask for a return and replacement.
    FizyxmithridateLegogeek
  • ReesesPiecesReesesPieces Member Posts: 815
    If you really care about the box, have them reship a new one.  If you really don't mind, call cs and see what your options are, like bonus points.  The items with damaged boxes are given bonus points (like 5,000).  
    I normally don't care about the boxes myself (all end up in the trash) but when I returned my son's Christmas gift that had a tiny part of the box ripped off due to gift wrap, theworker said he had to deduct 10% off.  I thought it was petty (and very surprised) and if that is the standard, then same should be of the reverse.
    pharmjodSpaceship11madforLEGOFizyxravendragonwingLegogeek
  • jnscoelhojnscoelho PortugalMember Posts: 348
    Wow, CS really treats costumers differently according to their country... I've complained about very damaged boxes, with pictures, and they never offered me anything but the possibility to return the item and receive a new one.
    Legogeek
  • PriisholmPriisholm DenmarkMember Posts: 7
    Call LEGO explain the problem and they will do thier best to fix it. I have all ways had a good relationship with CS. They will say where or to whom you should talk to.
    Legogeek
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,349


    Priisholm said:
    Call LEGO explain the problem and they will do thier best to fix it. I have all ways had a good relationship with CS. They will say where or to whom you should talk to.

    You can call CS and organize a return (should be on their dime as well since it is a damaged box by them or the shipper). If you are near a LEGO store (not LEGOLAND Discovery Center- they are not owned by LEGO) you should also be able to return at a store and maybe a swap of the item (as long as they have one in store). But if you want money back and paid via Paypal the local store cannot do that (at least that is what LEGO CS has on the website)
    mithridateLegogeek
  • LegogeekLegogeek Orange County, CaliforniaMember Posts: 711
    Thanks for the replies everyone. While I am bummed about the damage the box received, I can live with it...

    So, I decided to call CS and see what they would say.. They said I could either do an exchange, or they could provide me with compensation in the form of some VIP points. I opted for the points. All is good. :)
    BumblepantsFizyxSpaceship11
  • Spaceship11Spaceship11 ItalyMember Posts: 5
    I am curious how many points did you get?
  • LegogeekLegogeek Orange County, CaliforniaMember Posts: 711
    I am curious how many points did you get?

    It's something I rather not advertise in public... but I felt it was a reasonable number of points. 
  • willobee498willobee498 CanadalandMember Posts: 349
    What's that, thousands upon thousands of points?

    Time to start smashing my boxes with hammers and then complain!
    Bumblepants
  • GreendudeGreendude Member Posts: 58
    Legogeek said:
    I am curious how many points did you get?

    It's something I rather not advertise in public... but I felt it was a reasonable number of points. 
    So next time this guy asks a question, every one just say it's not something I'd answer in public...

    What a tool.
    willobee4981265Jern92Pumpkin_3CK5
  • 12651265 Member Posts: 944
    Legogeek said:
    I am curious how many points did you get?

    It's something I rather not advertise in public... but I felt it was a reasonable number of points. 
    Curious why?  It's not like you signed a non-disclosure agreement.  Thanks for sharing...:(
  • Jern92Jern92 MalaysiaMember Posts: 801
    Legogeek said:
    I am curious how many points did you get?

    It's something I rather not advertise in public... but I felt it was a reasonable number of points. 
    Could you PM us an answer then?
  • arathemisarathemis sometimes here, sometimes thereMember Posts: 353
    PM every one of us,  here on brickset. 
    Muftak1
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