31070 Turbo Track Racer - Parts missing?

Rano

I recently bought 31070 Turbo Track Racer. Just completed the build. But there are parts missing (below). First time this happened to me. Missing parts are on the photo on the box, in the back of the manual and in the building steps as well. So I checked Jang’s review video of this set. And his build is without these parts. So I check Brickset, the parts are missing there as well. What’s going on? Is there a difference between EU and US sets? Did I get US parts in an EU box?

Parts missing:

2x 243123 (should be 2 included)
1x 4498155 (should be 3 included)
1x 4498156 (should be 3 included)
2x 302223 (should be 4 included)

Photo’s:




Screenshots of Jangbricks’ box and model:

akunthita

Wow! That's really interesting! I don't have an answer, but would sure like to know what's going on!

sid3windr

One for the "sets that have had a redesign during their lifespan" ? :O

omnium

That's definitely strange. Have you tried contacting customer services and see what they say? It would be good to know what they make of it.

sid3windr

Did you get any wiser? I just got the set too, and at least the box art has the studs, not the tile...

sid3windr

^ Correction, I somehow managed to misremember - my box art is tiled :) Just starting the build now!

sid3windr

... aaand confirmed, 6 missing bricks.

Interestingly, the 1x4 tile is also not on the "missing pieces" parts list at Bricks&Pieces!

sid3windr

I've created a poll on the "AFOLs of Facebook" group to see how others fare, I stole your pictures, too - hope you don't mind. :)

sid3windr

"Missing bricks" order was cancelled without any word from Lego. Some Area 51 shit going down right here..... ;-)

Huw

I've just built the one I bought in Denmark in the summer. Mine is the 'missing parts' version without 1x4 tile and plates at the back of the slope, the same as Jang's.

I would suggest it's a last minute design improvement before production rather than anything actually missing.

Where did the pics you posted above come from? I don't have the box to check it, I had to ditch it in Denmark.

CapnRex101

My copy is the same, as shown when I reviewed it back in July. Very good spot!

sid3windr

My box and instructions are the same as @Rano's - they have the 6 extra parts in place on there, but not in the bags. My order (placed last week) came from bol.com (which is in NL), wonder if Rano's did too (as he's Dutch) ?

It does look like they already printed some boxes and manuals before deciding to ditch 6 parts and decided to just use them. Nobody thought of the errata sheet, I guess?

I assumed there'd be a "no longer available" first version of the instructions online on Brickset or so, but only one version is there, with no trace of the "missing" parts. But what I'm most miffed about is the silent cancellation of the missing pieces order...

sid3windr

They're on the way - system didn't parse my "this part is not on the list" and auto-cancelled the whole shebang, it seems...

sid3windr

Now that I have the missing parts in hand, thanks Lego CS, I can tell why they changed the design. It's fairly hard to put the stuff in! Of course this is after building the car, so the order will have mattered, but if one of these pieces let go, you'd need to disassemble some parts to get them to fit again.

I wonder how many of the "wrong" box/instruction combos are in rotation... Should I have left it sealed? :P

sid3windr

Had a phone call while editing the above, so here's a new one:

Even when building initially, these studs are slightly in the way, which is likely also why they changed the design:



But mission accomplished:

Bumblepants

I like the Brickset Forum reflected in the window.

sid3windr

I saw it too, thought it was a nice touch :D

Rano

Oops. Totally forgot this thread.

sid3windr said:

My box and instructions are the same as @Rano's - they have the 6 extra parts in place on there, but not in the bags. My order (placed last week) came from bol.com (which is in NL), wonder if Rano's did too (as he's Dutch) ?

It does look like they already printed some boxes and manuals before deciding to ditch 6 parts and decided to just use them. Nobody thought of the errata sheet, I guess?

I assumed there'd be a "no longer available" first version of the instructions online on Brickset or so, but only one version is there, with no trace of the "missing" parts. But what I'm most miffed about is the silent cancellation of the missing pieces order...

Yes, I'm Dutch as well. I bought it at a toyshop, Intertoys or Bart Smit, can't really remember. I think you're right. A last minute redesign because of the difficult placement of the parts. But weird that there are two versions of the box.

sid3windr

I saw the "wrong" and "right" box together on a shelf at the Wijnegem Lego store. All other toy shops I've visited in Belgium had the "right" box.

OscarWRG

I noticed the error while building the set last night, so I went to look for the instruction booklet that I've downloaded on January 9, and the booklet have the name 6205716, this one is not available anymore on the LEGO site, now the booklet is number 6227247, like the one that came with my set.

But the pieces inside the box corresponds to the art on the box and not to the manual, so I have 6 pieces missing, all in Bright Blue:
1x 4498155: Right Plate 2X3 W/Angle
1x 4498156: Left Plate 2X3 W/Angle
2x 302223: Plate 2X2
2x 243123: Flat Tile 1X4

sid3windr

Wow, so you have the right box, but the wrong manual, and you're saying that lego's site is now showing the wrong booklet? :|

You can request the missing parts from Customer Service - however I'd advise to use phone or contact form to be sure they don't cancel your order, as the flat tiles are not part of the set in their idea, so you can't select them on the "missing pieces" site.

OscarWRG

sid3windr said:

Wow, so you have the right box, but the wrong manual, and you're saying that lego's site is now showing the wrong booklet? :|

You can request the missing parts from Customer Service - however I'd advise to use phone or contact form to be sure they don't cancel your order, as the flat tiles are not part of the set in their idea, so you can't select them on the "missing pieces" site.

The set that is actually listed as the correct one, and with the inventory on LEGO site, is the one with the flat tile 1x4, so I was able to order all the 6 pieces that I need from Bricks and Pieces.

I think now the correct car is the one with the 1x4 Flat Tiles

sid3windr

Errrr... okay. So they didn't change away from the tiles, but to the tiles, and the ones with studs is now the 'old' design? This is getting complicated...

TheLegoMaster35

Requested the missing 6 parts from CS. Due to their cue, they said it’ll take 3 weeks... and it’s shipping from Denmark. 

TheLegoMaster35

Parts came from LEGO about a week ago in good condition! 

glenngach

Same issue here, old manual and box but new design. TIP, go to Lego site and download the 'V29' version of the manual (BI 3016, 240+4/65+200G, 31070 V29), here you will find the 'correct one'. Version V39 isn't fixed.

glenngach

sid3windr said:

Wow, so you have the right box, but the wrong manual, and you're saying that lego's site is now showing the wrong booklet? :|

You can request the missing parts from Customer Service - however I'd advise to use phone or contact form to be sure they don't cancel your order, as the flat tiles are not part of the set in their idea, so you can't select them on the "missing pieces" site.

Same issue here, I only try to download the  "V39" version that may be printed on US standard letter size paper but, funny thing is that it is currently bad but if you try the "V29" version that may be printed on EU standard A4 paper (not that i want to print it) it's fixed.

mishush

Sorry guys, I kind of lost the idea. I got same problem with 6 missing pieces and box and booklet showing them. Do I need to claim from cs the parts or is the official set without them? Thanks inadvance.

sid3windr

It depends. :D

I claimed them, and I got them, so my car matches box+booklet. If you want to do the same, feel free to :-)

You can also do without, and it'll 'also' be complete...