Ok, I searched for this discussion and I am a bit surprised that is doesn't already exist so feel free to move it to where it needs to go if it already exists. Did not see a discussion for lego store events/sales.
So I thought I would go ahead and share this survey response that I sent to Lego from one of those receipts:
I was there something of six years ago when the store opened and for the next two years, I continued to go to that store quite often. As time went on I got to know some of the staff there and one member, in particular, was an employee by the name of ______. Through a common interest in the Lego fan community, we were able to talk about various Brickfairs and brick conventions and through this was able to get to know each other. It was always great having the chance to talk about all things Lego related.
Now with that being said, it has been quite some time since I returned to this store. I would pop in every once and awhile to see what was going on or to grab some kind of deal or promotion but it was quite rare for me to return to the store.
A few weeks ago I stopped back in to pick up some CMF and while standing around, ______ approached me and struck up a conversation. At first, I will admit I had no idea who he was but eventually conversations from six years back I began to remember who he was.
I usually don't talk about lego to anyone and haven't attended a brick convention in years but when we started talking it was really cool to talk to someone in person once more about the plastic toy. I had completely forgotten about it all but the fact that ______ was able to remember me over the past six years sticks out to me as something truly great. The community is something amazing and I am still to this day quite surprised that I ran into him and he recognized me. Through this, I know that I will have to stop by the Lego Store much more often as the sense of community that you can get from that place is something else that I can't say most other stores can match with.
I left out the name here just for the sake of privacy. Thought I would make this post to say for anyone who is on the edge of stopping into a store, I would say to absolutely make the trip to one.
Pick a brick, even if it does not have a ton of awesome parts anymore, still has some unique parts from time to time, or parts that I think I could use in a design for a building. Plus lately I have been picking up more of the types of parts I tend to forget about when thinking about building something (1x1 eyelet plates, 2xX brick, and even 2xX or 4xX plates) .
Build a minifigure recently is the bigger draw for me as they keep getting hard to find accessories that were only in CMF packs (and therefore costly if you go to sites like BL for them) into their bins and most stores will let you fill up the blister packs of 15 of any part, and you do not just have to build a figure with an accessory (which is normally 5 parts).
The one in 'Streets' is a LEGOLAND discovery Center.
Nice new PaB parts. Love the idea of the PaB Sample Board. This should be done in all stores.
I hate driving, parking, walking through the mall with my empty cups to refill, and then leaving without buying anything because the wall didn't have anything good that day.
I also don't like calling the store to have an employee tell me everything they have.
This practice of the sample board or PaB Menu as another store has called it should be standard LBR practice. I went to a store on a trip through a different state and the employee asked me what I was looking for.
I told him I didn't know because it depended on what they had in stock.
Employee handed me PaB menu of what they had on the wall and another menu for what was in the back.
I went from filling maybe 2 cups to 14! I took pictures of both menus, shared them with friends from the LUG and this store sold an additional 12 cups of elements. They turned their back room into money by letting me know what was back there.
It makes sense not only for their customer/fan base but also for their bottom line as well. Why this isn't done by LBR is completely puzzling.
I called customer service and he said to clear my cookies, I did that and it still doesn't work. I'm using a Mac, I tried Safari and Firefox. I even dug out my old PC and tried Firefox and that didn't work either.
Sorry if this isn't the correct place to ask but does anyone have any suggestions?
Can you order Bricks and Pieces through the phone?
I'm holding out for mid-October when the x2 event usually happens for my WV set.
None of the bones or french bread or brooms :( and the yellow fence piece was months ago.