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LEGO Boost discussion and support



  • dbrougedbrouge QcMember Posts: 24
    If you like the set and believe the hub is defective, let Lego exchange it. It's unlikely that you'll end up with a second defective unit. Lego customer service have a good reputation and should take care of it.

  • snowhitiesnowhitie BelgiumMember Posts: 2,878
    @Weatherman to be honest, the guitar is the only one we haven't built yet so can not judge the noise. But it's such a versatile set, I don't think I'd return it just for that. I would maybe try to return the hub indeed to see if it imrpoves, but otherwise, if your daughter likes it, I think it's good value for money, lots of different models!
  • snowhitiesnowhitie BelgiumMember Posts: 2,878
    Hello. I was hoping someone here could help me. We got a Lego Boost for our daughter for Christmas and she recently started digging in to the different designs. She just built the guitar, and once she attached the "strumming" mechanism and the "whammy bar," anytime she uses one of those items, the Move Hub makes a loud whine. We can't get the whammy bar function to work at all, it just makes the Move Hub whine when we move it. The strumming tool works, but it also makes a high-pitched whine when we move it up or down. I am dumbfounded, as I know all the actual sounds are supposed to come from the iPad. These high-pitched whines, however, are coming from the Move Hub most definitely. It makes the guitar model almost unusable because it overpowers the sound of the guitar coming from the iPad.

    Does anyone have any explanation for this? I am torn between returning the whole set and trying to figure it out. I don't want to wait too long and miss my return policy deadline, but my daughter loves the set and I would love for it to work for her. I have actually heard the high-pitched whine in a number of YouTube videos of people using the guitar, so I'm hesitant to think that I just got a bum unit. Lego has been nice enough to offer to change out the Move Hub, but I am worried that one will be the same, and by then I won't be able to return the set. Ugh. Sorry for the long post. I'm just really frustrated by this sound coming from the Move Hub, which I cannot get rid of. Any help would be SOOOO appreciated!

    My son has built the guitar and has been playing with it, so I thought to return to your post @Weatherman, the Hub does make a whiny thing, well I think, that's what you mean. Like with all the other models, whever the HUB moves, it does emit a sort of sound. I think that's just inherent to the set. However, for us, the sound from our tablet seems to be plenty to overpower the noise from the HUB. Obviously it's not perfect, but I'm guessing there is nothing to do about it.

    Curious to know if you got a new one and it was less noisy or if you returned the whole set in the end?
  • Switchfoot55Switchfoot55 The Northwest, USAMember Posts: 1,655
    I have a lead on picking up a used Boost set for $20. Fingers crossed it works out!
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