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Major Bricklink Issues

wagnerml2wagnerml2 Belleville, IllinoisMember Posts: 1,376
edited July 2017 in Buying & Selling Topics
Wondering if anyone has had a similar experience.  I received my invoice for June from Bricklink and I paid via the paypal button which I do every month.  I then logged in the next day to see that my balance still hadn't been cleared.  I went ahead and paid again (without checking paypal) thinking that perhaps the first payment didn't go through for some reason.

Friday I wake up to a message that my selling priviledges have been revoked for failure to pay my fees.  There is a link to the help desk, which I utilize to send the confirmation numbers from BOTH paypal payments showing I've paid not once but twice.  I also file a protest with Paypal.  On the paypal receipt is a phone number for Bricklink in Santa Anna, California, which no one answers.  Day 3 and still no response from the Help Desk.   I was supposed to upload a ton of stuff this weekend which now obviously won't happen.  Very, Very frustrated.  Anyone have a similar experience or have any advice as to how to get ahold of a live body at bricklink??


  • akunthitaakunthita USAMember Posts: 1,025
    edited July 2017
    You should post this on the BrickLink Forum. People there could help you much better. There may be a known glitch or something that other sellers experienced as well. Also, BL admins monitor and respond to forum posts. Just click on the Community header on BrickLink to reach the forum.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,188
    Can you post or access the forum if your account gets revoked?
  • akunthitaakunthita USAMember Posts: 1,025
    edited July 2017
    Can you post or access the forum if your account gets revoked?
    OP's account or buying privileges were not revoked. Only their seller privileges. So their account is still active, and can post on the forum just fine. It takes some very-very serious misbehavior to have someone's account terminated (i.e. fraud), but even then they can just register again, if they want to. Using the forum is available to everyone, even if they never bought or sold on the site.
  • akunthitaakunthita USAMember Posts: 1,025
    edited July 2017

    Here is BrickLink's policy in regards to non-payment of fees: "Non-Payment of Fees - Sellers who do not submit their fee payment by the 15th day of the next month from the time they are billed will have their store suspended at the discretion of the BrickLink Administration. Any seller account with an overdue balance will receive a reminder on the 5th day of the month and will have 10 more days to submit payment before their selling privileges are revoked. The account may be terminated if at least 1 more month has passed from the time the store was suspended for non-payment of fees and payment has still not been made."

    OP, did you check to make sure that the PayPal payments actually went through AND cleared? It doesn't seem like they did. If you paid by a bank account (e-check), those payments can take up to a week to clear and for the receiving party to actually get the funds. Only balance transfers and card payments go through right away. Anyway, I still think the BL forums is the best way to get answer to this question as there are a lot more experienced sellers and admins there.

    BrickLink's help desk is known to be slow, but they eventually get around to respond to tickets during normal business hours. Once your payment goes through, you can petition them to re-open your store. In the future, I would pay more attention to the billing date, which is on the 5th of each month.  

  • DadsAFOLDadsAFOL USAMember Posts: 608
    Also, its the weekend.  You are likely to get a response during normal business hours.
  • 19741974 Member Posts: 138
    When I have major issues with Brickset I do not post at the Bricklink forum. Nor at EB, nor at Reddit or Stormfront or My Little Pony forums, I went my frustrations and ask for help at Brickset's forum

    So, why do you post here OP?

    You could have gotten a specific, direct answer at BL's forum. Heck, if you're lucky a BL admin might step in


  • 19741974 Member Posts: 138
    Also, e-checks can take up to SIXTEEN business days to clear. And Paypal will happily lie about, btw
  • wagnerml2wagnerml2 Belleville, IllinoisMember Posts: 1,376
    @1974 - I post here because I know the community and know there are plenty of bricklink sellers.  Just looking to see if anyone else has had the same issue.  Both paypal payments cleared and I provided the transaction IDs to the help desk.  I have also posted on the bricklink forum to no avail.  The phone number for customer support registered with paypal goes nowhere and they are not responding to either the support email or help desk email.  Thanks to all for the input.
  • akunthitaakunthita USAMember Posts: 1,025
    @wagnerml2 give it a bit more time on the BL Forum. You only posted your question an hour ago. Check back later this afternoon and in the evening to see what people suggest. You will also hopefully hear back from the Help Desk by that time.
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