It's 2017, and LEGO's commerce site is still running on Commodore 64

Ronny

Seriously. For a reputable company, you'd expect a robust website that supports hundreds and even thousands of orders submitted successfully.

Just tried to order the Saturn V, literally 1 minute after midnight, and the page for the set doesn't even load ("Page not found").

Ridiculous and embarrassing. 

ecmo47

If we didn't have this problem to gripe about every New Years, May 4th, Black Friday and post Christmas, post on Brickset would be reduced about 1/2! 

sklamb

Apparently we need to add June 1 to your list, ecmo47!

stlux

@ecmo47 Seems like you are letting this abusive relationship we have with S@H already win, as you have suppressed the memory of every single other good promotion/nice GWP/release of desirable for AFOL set that the single intern running the site cannot cope with ;)

(If there's really a single intern running S@H, I apologise. You're doing an adorable job!)

woony2

Whilst I agree that Lego S@H isn't as good as it should be for such a large global company, I must just be the luckiest person around. At each big event that has been mentioned above I have just casually entered the site and ordered what I wanted and it has turned up in perfect condition within 4 days. During the mad dash to get the exo- suit I just ordered it on my phone at around 8:45 whilst walking the dog. It went through straight away, whilst dozens of people were on forums complaining that the site couldn't cope. Even when they haven't been able to fulfill some of the freebies, I've ended up with much better ones. Eg. When UCS R2-D2 was released you were supposed to get a tie fighter poly and TC-14 (I think) poly. They sent me an apology letter saying they had run out of ties and replaced it with another protocol droid and some fold up Lego bags. The droid was far more interesting and valuable and I still use the bags to this day. So I must say that I am happy with S@H.

SithLord196

As someone that works in the software development field, I can tell you that Lego is not the only company that has issues like this. 

pharmjod

But are the other companies the largest in the world in their respective fields? Do or have those companies ever had the motto "only the best". Actual serious question.

SumoLego

This is what is powering the S@H website.

Have a little compassion, it's a tough job.

pharmjod

@SumoLego That is dangerously close to a meme mister... It is just an explosion or ten shy...

SithLord196

pharmjod said:

But are the other companies the largest in the world in their respective fields? Do or have those companies ever had the motto "only the best". Actual serious question.

One in particular I know of may not be the largest in their field(s), but does bring in almost $6 billion in revenue per year. The motto is also not "only the best" but is very much about dedication to the work that needs to be done.

I know someone that works for one of the big cell phone companies as well, and from what he's told me their software is a complete disaster as well.

CCC

SumoLego said:

This is what is powering the S@H website.

Have a little compassion, it's a tough job.

One does not simply get off at this speed.

flord

@SumoLego How many revolutions per minute do the hamsters have to achieve to make sure the free promo gets added to my bag?

CCC

That is sumolego on the right, going as fast as he can. And pitfall on the left, trying as hard as he can to slow him down and get off but ultimately failing.

SumoLego

flord said:

@SumoLego How many revolutions per minute do the hamsters have to achieve to make sure the free promo gets added to my bag?

About the same as the air-speed velocity of an unladen swallow. 

HokieJoe99

What do you mean, an African or a European swallow?

bookmum

Is there actually 3 hammys in the picture or is the one on the right really long? 

Lobot

SumoLego said:

This is what is powering the S@H website.

Have a little compassion, it's a tough job.

So, is that what an i3 processor looks like?

I hadn't realised that the numeric referred to the quantity of rodents powering it.  Mind you, that probably explains why i7s need good cooling systems to dissipate all of the heat generated by those furry chaps!

oldtodd33

Looks like the hamsters have the night off again. I can't get to the new Minecraft set that allegedly went on sale for VIP's or even log in or put anything into my cart. This is why I buy my Lego sets from Amazon for the last 2 years or so. I guess Lego doesn't want my money.

flord

^ I don't have a degree in Capitalism or anything, but I think they're still getting it.

oldtodd33

^ Not as much as they would have if they sold it directly.