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Dealing with NEW Brick Link buyers
So I have a question for my fellow sellers, what advice can you offer when dealing with new buyers? We have already had one buyer that requested a cancelation because they don't read the splash pages. We also have another newbie that is real slow in paying because I'm sure they also didn't read the splash page.
These newbie buyers think "I can buy one piece for a few cents" but then they see how much shipping costs and they change their minds. More experienced buyers understand that buying as much as you can from each seller is smarter than just buying one brick.
I know that Brick Links official policy is to basically refuse to let them out of the sale, but if you do so, there is still no guarantee they will actually pay. All you can do is leave them negative feed back, which they can do to you as well. Which as sellers that hurts us more. Hence why I am asking for advice.
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You can cancel orders or returns the goods when you buy on almost any website, it is just good costumer service for me.
That is not correct, if you file a NPB (Non Buyer Payment), buyer can't leave feedback, but you can.
I don't want to come over as sounding pompous but we have all been new to doing stuff before, buying on the rather clunky bricklink is one just of them.
Best piece of advice I can give is to treat someone as you would like to be treated yourself and take it as an opportunity to educate them gently into the ways of bricklink - or wherever you may be selling - and you may just land yourself a long term customer.
I still find myself commonly asking the dreaded "how much to post one brick" question, on parts up to $30. And I still usually don't get a response!
I always wondered why it wasn't more like Brickowl in that respect as unless it's a quote only seller, what your total says is what you pay and its a lot more user friendly to newbies and a lot more transparent than some sellers on Bricklink.
I cancel the order if I'm asked. If they don't even bother to communicate and just disappear, I follow through with the NPB procedure, leave negative feedback, and block them from my store.
It is one thing for buyers to change their mind, get cold feet, realize how much shipping is or whatever. If they ask nicely, I will cancel the order, no problem. However it is a whole other thing when buyers just disappear and tie up my inventory for two weeks with no communication. Other sellers should be alerted about this behavior which means following through with NPB and leaving appropriate feedback.
The messaging process is also a bit odd, and not very well connected to the ordering process. Can someone tell me if the default is to use the Bricklink messaging system, or to use email, or both - as not having email as default would be awkward.
For the most part if they ask me to cancel I will. I have only had two ever that I had to file a NPB against because they disappeared and one of those eventually paid.