Please use our links: LEGO.com • Amazon
Brickset.com is a participant in the Amazon Services LLC Associates Program, the Amazon.com.ca, Inc. Associates Program and the Amazon EU Associates Programme, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.
As an Amazon Associate we earn from qualifying purchases.
I say *think* - there is a chance my 2 year old managed to lose it as he got to the loose pieces as I was building it, but the piece has never turned up, so I'm pretty certain it was missing.
Last week we built the Grand Emporium, and for a moment I thought "oh my god, they've put in 2 identical bags, I'm likely missing a whole bag!" but no... both sides of the building simply require the exact same parts. Derp.
I once had an opportunity to grab 10 Millennium Falcon mini builds from TRU, in my haste, i forgot to grab wing plates for one side. I now have a bag of incomplete MFs. Not TLGs fault but, still a missing piece saga.
Not bad at all for the hundreds of sets I have bought through the years!
Since 2012 I've only had one missing element and an issue with one set of instructions. The booklet wasn't made correctly and I was missing half the pages. Getting a full, proper replacement set of instructions wasn't near as easy as replacing a brick. I had to call customer service and try to explain to two people why I wanted a physical hard copy. Both of these folks (who were very nice) were trying to let me just to use the PDF version off the official site. The second woman finally agreed I should have physical hard copy.
IMO Its a LOT rarer when buying online. I have had and heard of FAR more issues buying from a retail brick and mortar than an online site. I think it is more the thieves do not want to have to take the time to return an item via shipping (and therefore getting caught, or the online store noticing a pattern of returns), I'm guessing they would rather get the quick cash back in an actual store.
My Millennium Falcon had a White Flat Tile 1x3 instead of a Black Cross Axle 2M With Snap With Friction in bag number 10.
I now have a missing piece order at Lego and a broken Microfighters Ghost...
I was missing 2 pieces out of a 75125 Resistance X-Wing fighter. Nothing major, a 1X2 and technic pin.
I didn't contact Lego as more often than not I end up with extra pieces, and as luck would have it I had those extra from another set.
If I didn't have those pieces on hand I probably would have called Lego for the missing pieces.