The internet says this is possibly the best customer service response ever. We know it's Lego BAU

MaffyD

They are just great, all the time:

https://www.babble.com/parenting/a-7-year-old-boy-lost-a-lego-figure-and-legos-customer-service-won-everything/

Good tweet mentioned near the bottom as well...

Edit: looks like I know how to hit the maximum characters on a post title!

SprinkleOtter

I think I heard about this a few years ago. It's not just that LEGO sent him a new minifigure that does it for me- it's the detailed "conversation" with Sensei Wu.

But I still want to know which Jay minifigure the kid got- all Jays in one? Eh?

BuriedinBricks

Cute story, but based on something that happened a couple years ago. Repackaged blog fodder.

Also, boo on the author just using the current Amazon price, not what they kid likely paid when this was written.

MaffyD

Sorry. Didn't know this was an old story. Nothing about date was mentioned in the link, and the tweets looked new.
I too am puzzled by the gestalt Jay on offer here. And the conversation was cute.

TigerMoth

MaffyD said:

Sorry. Didn't know this was an old story.

Christmas 2012. Somewhere near Swindon.

MaffyD

Thanks @TigerMoth - I was busy that Christmas. And also, not on this forum!

BuriedinBricks

@MaffyD Not your fault obviously. The author clearly was unaware as well or concealed it, which is usually what happens with these click bait "look at this cute thing" articles.

SumoLego

^ You mean all of those cute kitten videos and crazy Russian drivers didn't happen yesterday?

CCC

The problem with stories like this is that if you email them and do the same now, you won't get such a good response. 

Same with the Emerald Night aspergers boy.

AllBrick

Can't wait till my sons old enough to write letters, I'm going to get all kinds of free stuff.

monkeyhanger

Dear Mr Lego, 

I lost my Mr Gold, please send a new one in unopened packaging please. He might get lonely in that parcel all by himself, he may need a gold C3PO to keep him company....

SumoLego

^ And a Boba Fett from the Cloud City set.  And throw in a white Boba Fett keychain as well.  I really like Boba Fett, he's my most favoritetist.  

With a white rangefinder...

MaffyD

Knew there'd be a white range finder reference in here as soon as Mr Gold was mentioned. Also strangely pleased it was @SumoLego :-) Don't ask me why.

SumoLego

A green Yularen onesie referrence would be a bit obtuse.  A sausage or 'Red Five Standing By' referrence would be pedestrian.

I aim to please.

MaffyD

My only regrets now are:

1. I look like the kind of forum member that thinks  "Ooh! There's a Lego reference in mainstream media! I MUST share it with my Brickset friends!" Which can be a bit twee and more than a little embarrassing.

2. I'll not share anything again, which may prevent some genuine new good stuff from being widely recognised.

Humph! Well, I'm a grown man. I'll cope.

SumoLego

^ I don't think anyone is criticising you for the post.  It's a criticism that so much of the regular media coverage is lazy.  Because the regular media is lazy.

The clickbait website media is far worse.

MaffyD

SumoLego said:

A green Yularen onesie referrence would be a bit obtuse.  A sausage or 'Red Five Standing By' referrence would be pedestrian.

I aim to please.

Ok, so for the benefit of all newcomers, I think you need to summarise all of those please. I'm fairly well acquainted with the sausages and standing by, but the onesie is eluding me. I mustn't be the only one wondering this!?

BuriedinBricks

@SumoLego I like all of my cute kitten content to be as fresh as possible. None of that day old stuff for me.

SprinkleOtter

Just out of curiosity- what was the title here supposed to say at the end?

MaffyD

It's missing a full stop. That's all. BAU means Business As Usual. :-)

SumoLego

BuriedinBricks said:

@SumoLego I like all of my cute kitten content to be as fresh as possible. None of that day old stuff for me.

Stale kittens... ugh.

MaffyD

^ Matured kittens, surely?

MaffyD

^ And that was my 666th post. Hmm... Demonic kittens, anyone?

MattsWhat

Aren't matured kittens cats?
Stale kittens are a bit more like:

Yodalicious

MaffyD said:

My only regrets now are:

1. I look like the kind of forum member that thinks  "Ooh! There's a Lego reference in mainstream media! I MUST share it with my Brickset friends!" Which can be a bit twee and more than a little embarrassing.

2. I'll not share anything again, which may prevent some genuine new good stuff from being widely recognised.

Humph! Well, I'm a grown man. I'll cope.

Keep sharing. Just because it happened a few years ago doesn't mean everyone is aware of it. Not everyone sees "news" the moment it is reported.

MaffyD

^ Thanks @Yodalicious - that was going to be part of my coping strategy :-) I'm not too fussed about being seen to be too earnest!

stlux

MaffyD said:

^ And that was my 666th post. Hmm... Demonic kittens, anyone?

Super Angry Kitty is not evil, let alone demonic.  She's just very, very, very angry. Who you need is Unisithy.

Aanchir

I have no problem with this story circulating again, but out of curiosity, does anybody know WHY it began circulating again? I feel like this story has been everywhere these past few weeks. Unfortunately with the "viral" nature of internet news these days, it's hard to tell exactly when, where, or why it was recently rediscovered.

All in all, I'm sure The LEGO Group doesn't mind getting another round of praise for something they did in 2012, particularly since it still ties in with one of their current brands and thus won't be as likely to be accompanied with undertones that "LEGO was so much better back in the day". I will say that from my experience, LEGO Customer Service still responds to e–mails with a very personal tone. Just a couple weeks ago I contacted them about some errors on the LEGO Ninjago website (incorrect text for some pages of their Museum section) and got a very personal response. Sure enough, the errors were fixed within a week.

When it comes to lost products, this story is a testament to how LEGO does their best to make things right, although not a lot of the places I've seen this shared acknowledge that the Jay minifigure they sent out was different than the one that was lost. This shows that even four years ago, LEGO Customer Service couldn't replace things with 100% certainty and perhaps had to make do with what they had on hand. Even so, it was quite kind of them — if a bit crafty — to present their replacement as something special. If one of us AFOLs requested a replacement and didn't get the specific thing we needed replaced, I'm sure it wouldn't give us the same warm feelies, but the LEGO Group takes pride in making kids happy even when their hands are tied.

On a related note — I should really get in contact with LEGO Customer Service soon about my Cole minifigure in #70589 coming with the wrong hood.

MaffyD

Babble.com is sponsored by Disney but I can't see another connection on other sites (I've seen other links mention it since I visited that first site though - I hate cookies sometimes, especially on Google Now).

Jern92

I've discovered that if you try reporting a CMF with a missing piece using the set number, the website refuses to let you proceed as they claim they cannot send individual parts of blind bags. But if you request under the "I don't know the set number' option, it gets through and they send you a random replacement bag as a replacement. 

Guess one of my Mariachis will forever be missing his guitar.

SumoLego

^ BrickLink?

paul_merton

Some of the articles from the first time round in 2013:

http://www.itv.com/news/2013-01-07/boys-letter-to-lego-after-losing-christmas-present/

http://gizmodo.com/5977665/another-reason-why-lego-is-awesome

http://www.swindonadvertiser.co.uk/news/10155099.Boy_s_LEGO_message_goes_viral/