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Not thrill about the Pick a Brick category/color selection (mobile or desktop); too much scrolling to apply filter. I found the old Pick a Brick was a pain because the part pictures were so small and constantly had to go to preview, updating quantities was not ideal, and couldn't figure out how the selected parts where sorted. This version is better, but I feel is only halfway there.
To me that sounds like PAB orders should still behave like before, including towards free shipping and giveaways. So another bug? I'd suggest to contact CS.
As usual I'm getting Lego's email notification that my order has shipped when it's already out with DHL trying to deliver it, all but guaranteeing a failed 1st delivery attempt. Actually worse than that: yesterday's shipping notification arrived at 15:12. DHL had attempted to deliver my parcel at 14:20.
Would be nice to get a notification when it gets handed to the carrier instead, so I can anticipate. Wishful thinking, just like anybody who is hoping that with the website redesign they have added server capacity which would be able to handle Force Friday and the like...
Oh well, at least I can look forward to receiving a nice Lego box. Life could be a lot worse. But this is basic Logistics 101.
If they do this with every order, maybe I'll let any issues I might have with their site slide ;)
TLG generally don't do logistics - they outsource. Most things come from the huge European Distribution Centre in Prague (it's one of the largest warehouses in Europe). It's actually run by DHL. As such, your delivery was probably "handed over to the carrier" weeks ago!
The chances are that DHL can actually deliver it faster than TLG can get their head around the idea that it's even been ordered.
On Tuesday, I placed my order. At 15:12 yesterday I received Lego's email that my order has shipped. When I followed the link in that email, there were already the following 5 timestamps:
That order shipped email should have been sent at one of the first 3 opportunities. Other companies manage to do so, including some that also work with DHL. If the issue is that DHL sends the data to Lego too late, I still blame Lego. They defined the requirement that DHL is now following.
Didn't know that the main European distribution centre is in Prague. My items always seem to come from Belgium (K+N Geel), and I thought Lego had signed a global contract with K+N a couple of years ago, but I might misremember. Learning something new every day!
The same principle applies whatever the origin.
I suspect the issue is entirely TLG's. The logistics companies have to keep on top of where everything and to pass that information on. If they hesitated, they'd rapidly be snowed-under by the sheer size of the backlog. On the other hand, whilst TLG's use of IT for production is almost legendary, it's use for more customer-focused (focused?) systems has a reputation that's less than ideal.
So moan at 'em. Otherwise they won't know.
But sometimes it's just nice to moan and get it out of your system :)
Nothing works properly. I use firefox, and everytime I click on something on the site my browser freezes up for a couple of seconds. Links on the site are dead. When a link does work, it is ridiculously slow.
On the old site I could check everything I bought via [email protected] over the years way back to when I became a member. Now just one year, with less details.
Maybe I am biased because I was happy with the old layout / look of the site, and I have yet to become used to the new website, but I don't favour the new look, and most important its functionality is horrendous!