New LEGO site

TheMaker37

So I saw there there was a new LEGO site online WW. I went to go browse around it and learn how to use it, but, it does nothing.

When I click on a option such as "EXCLUSIVES" I get the drop down menu with the three options, click on it and nothing happens. No little rolling circle I get from loading a new page. The only thing that happens is the name on the window tab changes, yet no new page is loaded. Are others having issues in the US?

Fireheart

It works ok for me, in the uk  Try updating your browser if on PC.

Speedman29

Just used it and the £10 off voucher with no issues.

TheMaker37

Ha anyone in the US had issues with the new site??

mr.piggles

^ No the only issues I'm having are I can't find the seasonal sets. And everything looks so big.

TheMaker37

Grrr... I even cleared my cookies. This has worked with the old site.

TheMaker37

Wait....I take that back it worked took a bit of doing to log in but its working fine now... phew!! I was having nightmares of having to call customer services to order site. Happy now

TheMaker37

Did anyone noticed on items like #71040 it just say "out of stock" not "will ship by sept?"... you used to be able to order it even though it was out of stock? That's new.

Lordmoral

I hope LEGO has actually updated backup servers to hold the incoming traffic of Force Friday.

tallblocktoo

I don't know but the site is definitely not working for me. 

Bricklover18

I don't like it, but it seems to be working ok.

gmonkey76

No working for me and i cleared my cookies. I'm on an Android phone.

MAGNINOMINISUMBRA

Not working for me on iPhone 

stlux

Lordmoral said:

I hope LEGO has actually updated backup servers to hold the incoming traffic of Force Friday.

That's... optimistic

madforLEGO

mr.piggles said:

^ No the only issues I'm having are I can't find the seasonal sets. And everything looks so big.

I think that the size increase is happening to a lot of sites lately and I think it is partially due to the rise of tablets and touch screens where companies what to ensure that if someone touches a button it registers, because paypal looks absolutely cartoon-ish now with their huge fonts and buttons.

mr.piggles

I think you're right, which means people like me, who cannot stand navigating on my phone or even a tablet (unless I had a giant tablet...) are going to be left in the dust. 

JooTog

I'm just browsing and not buying anything, but it looks and feels good on my Lumia 950 XL.

Not thrill about the Pick a Brick category/color selection (mobile or desktop); too much scrolling to apply filter. I found the old Pick a Brick was a pain because the part pictures were so small and constantly had to go to preview, updating quantities was not ideal, and couldn't figure out how the selected parts where sorted. This version is better, but I feel is only halfway there.

sklamb

This makes the Bricklink update look brilliant. At least Bricklink didn't lose anything that mattered to me, kept the arrangement more or less the same, and added new features that are definitely useful. The new Lego site is better than nothing, but not by much. I certainly don't enjoy browsing it any more!

sid3windr

Am I mistaken or does PAB/B&P no longer count toward the total to reach free shipping? This used to be the case before the update...

eggshen

sid3windr said:

Am I mistaken or does PAB/B&P no longer count toward the total to reach free shipping? This used to be the case before the update...

I played around with this, I'm able to add parts to an order less than $35 and it gives me free shipping, but if I add parts to an order less than $50 it doesn't add the Lavaria giveaway to my order. Not sure if that's intentional or if the system is still being updated.

sid3windr

Over here it's still 55€ for free shipping; I added sets to reach 41€ (so I got the 10€ discount with the voucher code), then added 17€ worth of Bricks&Pieces, but no free shipping. Used to work like this on the old site :(

TheOriginalSimonB

^Could it be that the voucher takes the total under the €55 again?

stlux

@koshka in the UK [email protected] Deals thread contacted Customer Services for an issue where no VIP point were awarded for PAB orders. They replied that VIP points should still be awarded for PAB orders and reported it as a bug.
To me that sounds like PAB orders should still behave like before, including towards free shipping and giveaways. So another bug? I'd suggest to contact CS.

sid3windr

^^ Oh my... that makes perfect sense, I didn't even think of that! Thanks @TheOriginalSimonB, I'll see about adding some more bricks then. Oh wait, that's what they want me to do ...

TheMaker37

Don't know if people are still having issues with pages loading? I have noticed when I click on lets say a theme and nothing happens I hit the refresh/reload option and the page loads.

TheMaker37

^^^ Sadly this trick does not work for checking out. Guess I'll have to go through CS.

JudgeChuck

I have noticed that you click on a theme, the page "reloads" with the previous theme / page and then updates with the newly selected theme a couple of seconds later... It is strange...

TheMaker37

^^ I got frustrated and just called CS for my order. She wanted me to give precise descriptions of the problems I was having. Unfortunately I don't think it will change anything.

stlux

Another sign that this website redesign has not addressed any of the underlying issues:
As usual I'm getting Lego's email notification that my order has shipped when it's already out with DHL trying to deliver it, all but guaranteeing a failed 1st delivery attempt. Actually worse than that: yesterday's shipping notification arrived at 15:12. DHL had attempted to deliver my parcel at 14:20.

Would be nice to get a notification when it gets handed to the carrier instead, so I can anticipate. Wishful thinking, just like anybody who is hoping that with the website redesign they have added server capacity which would be able to handle Force Friday and the like...

Oh well, at least I can look forward to receiving a nice Lego box. Life could be a lot worse. But this is basic Logistics 101.

stlux

Box arrived - seems like Lego anticipated my rant (because I'm a special snowflake!) or just the general unhappiness with the new site: apart from this month's free Ninjago poly, there was also a "Thank you for shopping with us" card and an extra #30305 Spider-Man Super Jumper poly.
If they do this with every order, maybe I'll let any issues I might have with their site slide ;)

JudgeChuck

stlux said:

Box arrived - seems like Lego anticipated my rant (because I'm a special snowflake!) or just the general unhappiness with the new site: apart from this month's free Ninjago poly, there was also a "Thank you for shopping with us" card and an extra #30305 Spider-Man Super Jumper poly.
If they do this with every order, maybe I'll let any issues I might have with their site slide ;)

Gawd, they must have loads of those Spiderman polys kicking around... They were a freebie giveaway last year... Not that I'm complaining, of course, free LEGO is always acceptable... Apart from those weird Bionicle polys, #5002941 Bionicle Hero Pack, I think, they were giving away a while ago... What am I meant to do with them? ;-)

TigerMoth

stlux said:

Would be nice to get a notification when it gets handed to the carrier instead, so I can anticipate.

It doesn't work like that.

TLG generally don't do logistics - they outsource. Most things come from the huge European Distribution Centre in Prague (it's one of the largest warehouses in Europe). It's actually run by DHL.  As such, your delivery was probably "handed over to the carrier" weeks ago!

The chances are that DHL can actually deliver it faster than TLG can get their head around the idea that it's even been ordered.

stlux

I understand the outsourced logistics bit: we did the same at my previous company, and it makes perfect sense. However this is not acceptable:


On Tuesday, I placed my order. At 15:12 yesterday I received Lego's email that my order has shipped. When I followed the link in that email, there were already the following 5 timestamps:


That order shipped email should have been sent at one of the first 3 opportunities. Other companies manage to do so, including some that also work with DHL. If the issue is that DHL sends the data to Lego too late, I still blame Lego. They defined the requirement that DHL is now following.

Didn't know that the main European distribution centre is in Prague. My items always seem to come from Belgium (K+N Geel), and I thought Lego had signed a global contract with K+N a couple of years ago, but I might misremember. Learning something new every day!

TigerMoth

stlux said:

I thought Lego had signed a global contract with K+N a couple of years ago, but I might misremember.

K+N's deal wasn't worldwide, nor did it cover everything. I think there's still a small distribution centre in Billund too. Single-sourcing could prove catastrophic.

The same principle applies whatever the origin.

If the issue is that DHL sends the data to Lego too late, I still blame Lego.

I suspect the issue is entirely TLG's. The logistics companies have to keep on top of where everything and to pass that information on. If they hesitated, they'd rapidly be snowed-under by the sheer size of the backlog. On the other hand, whilst TLG's use of IT for production is almost legendary, it's use for more customer-focused (focused?) systems has a reputation that's less than ideal.

However this is not acceptable:

So moan at 'em. Otherwise they won't know.

stlux

TigerMoth said:

So moan at 'em. Otherwise they won't know.

Oh I did :) I'm not in IT, but still do tell people at work regularly that if nobody is made aware of the problems they are suffering (system/workflow/...), nobody will know it needs to be fixed. So I try to extend the same courtesy to companies I interact with, and sent them a polite message.

But sometimes it's just nice to moan and get it out of your system :)

stlux

JudgeChuck said:

stlux said:

Box arrived - seems like Lego anticipated my rant (because I'm a special snowflake!) or just the general unhappiness with the new site: apart from this month's free Ninjago poly, there was also a "Thank you for shopping with us" card and an extra #30305 Spider-Man Super Jumper poly.
If they do this with every order, maybe I'll let any issues I might have with their site slide ;)

Gawd, they must have loads of those Spiderman polys kicking around... They were a freebie giveaway last year... Not that I'm complaining, of course, free LEGO is always acceptable... Apart from those weird Bionicle polys, #5002941 Bionicle Hero Pack, I think, they were giving away a while ago... What am I meant to do with them? ;-)

As I only came out of my DA in December, I'm plenty happy with old freebies they want to get rid off :)

SprinkleOtter

Apart from those weird Bionicle polys, #5002941 Bionicle Hero Pack, I think, they were giving away a while ago... What am I meant to do with them? ;-)

If you don't want it, I'll take it... ;)

MaffyD

I have a few of those Bionicle head polybags - I've put the contents into my children's collection just to see if they can make use of them...

TheMaker37

^^ I had 3 and I gave them to my nephew.

JudgeChuck

^ ^^ ^^^ I dumped them in my daughters' miscellaneous pieces drawer and there they've stayed ever since, apart from a brief 5 minute interlude, when they were used as spiders, to terrorise their minifigs / minidolls.

graphite

Just tried to really use the new site for the first time to order the christmas train.  Wouldn't load any pages listing sets in Chrome or IE for me.  Firefox works, but their page as before is still crap.  Backend appears to be the same inefficient mess they had before.  Can't understand why orders place don't give an immediate "order confirmation" email or show up in your order status list right away.  Can't believe that they still can't put together a decent marketplace website in this age.

madforLEGO

graphite said:

Just tried to really use the new site for the first time to order the christmas train.  Wouldn't load any pages listing sets in Chrome or IE for me.  Firefox works, but their page as before is still crap.  Backend appears to be the same inefficient mess they had before.  Can't understand why orders place don't give an immediate "order confirmation" email or show up in your order status list right away.  Can't believe that they still can't put together a decent marketplace website in this age.

More graphics= longer load times. I guess LEGO designed it with their main clientele in mind, a child. It would be the only explanation why everything looks freakishly big now, but yet they did not fix many of the systemic issues of the past.

graphite

^ It isn't a longer load time, its something with the dynamic page loading method they use that just isn't running.  Initial page loads fine, then if I go up and click Exclusives, then "all" it does nothing but still shows the two big graphic blocks from the main page.

Fauch

it doesn't work on chrome for me but barely works on IE.

gmonkey76

Still not working on my android phone, but got it to work when I checked on a windows laptop. Don't know if the laptop was a one-time thing as I was checking it on a family members laptop.

sid3windr

After placing an order, it got stuck at "processing". Refreshing the page after 10 minutes gave me an empty shopping cart, and nothing in the order list, but my VIP points were deducted. Sent off an e-mail to customer service to confirm if the order went trough. 2 hours later I got a confirmation e-mail. Guess everyone wants the Christmas train? ;/

MooreFX

We ordered the winter train this morning too.  No problems with the site or ordering here.  

SprinkleOtter

A bit off topic, but if anyone has any unwanted Bionicle polys, I'll buy them off you...

TheBigLegoski

OK the new Lego website is an utter disaster!
Nothing works properly. I use firefox, and everytime I click on something on the site my browser freezes up for a couple of seconds. Links on the site are dead. When a link does work, it is ridiculously slow.

On the old site I could check everything I bought via [email protected] over the years way back to when I became a member. Now just one year, with less details.

Maybe I am biased because I was happy with the old layout / look of the site, and I have yet to become used to the new website, but I don't favour the new look, and most important its functionality is horrendous! 

MAGNINOMINISUMBRA

I think we're all being a bit harsh here as teething problems with new sites are common.  Knowing how quickly TLG address the issues with their online presence I expect they'll have everything sorted out real soon...right in time for us to order The Force Awakens 10th Anniversery exclusive...

Fauch

that's not exactly small problems. having working links is the base...