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Lego b&m store no promos when you redeem VIP points
Story time. So I just went to my local Lego store to pick up the London bus promo and use some VIP points that are about to expire but when I went to checkout with my $80 of superhero sets the store employees said that due to a new policy if you redeem your VIP points towards a purchase you won't get the promotional item if the subtotal after VIP points redemption falls below the promo price threshold, in this case the London bus at $75. So I said no thank you and left since I can get the sets discounted at other retailers later on. The promo was my only incentive to buy something at full price from the Lego store. Furthermore, It looks like the online Lego shop at home doesn't work this way and you can still redeem VIP points and get the promo. Has this happened to anyone else? Guess I'm just gonna be shopping online from now on...And Yes I know first world problems.
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and it's a bad policy too
Where can I get the expiration date? I cannot find it on their site. Or do you get a notification when they are about to expire?
1. All VIP points expire on the date of December 31st two (2) years after the year in which they were earned.
2. Members will be notified via email six (6) and three (3 )months prior to the expiration of any points.
I doubt my points will be that long in my account :-)
@CCC Unfortunately it is in the back, I was able to see it during that VIP special opening when Insult on Hoth came out. The Vancouver store is super small, actually one of the smallest in the world, so the employees had a hard time displaying it where it would look good and where kids couldn't get their hands on it. Any display space that is in that store is obviously taken up by new set displays.