Mistakes that worked in your Favor

LegoPegasister2015

I don't really know how common this kind of thing is, but I feel like this would be a good place to share these mistakes.

A little over a week ago I ordered DK's "Great Lego Sets: A Visual History" from Amazon, as it's something that intrigued me, and it was half-off RRP there. When they said the package arrived, I went to the mail room in my apartment. Nothing there. Went there about 5 days later. Still nothing. And that stank. So I called Amazon, explained that they might have accidentally sent it to the wrong address, and they kindly sent a free replacement. However when I went to pick that up, it turns out the original order was there waiting too. XD

I mean I could return it... as I really have no use for it... but getting these for essentially 75% off's too tempting!
 

CCC

You should be returning the duplicate to Amazon.

drdavewatford

CCC said:

You should be returning the duplicate to Amazon.

Agreed.

willobee498

Double agreed.

Fauch

should I buy a firehouse headquarter and claim I didn't receive it?

joel4motion

Bad Ju Ju, Bad Karma etc etc

You'll feel better for sending it back anyway!

AllBrick

Send it to HMRC, they can knock it off Amazon's unpaid tax bill.

Ma1234

Contact Amazon, they'll let you keep it. 

bricktuary

^ best advice. 

SprinkleOtter

It is highly unlikely amazon will want it back. As Ma1234 said, if you contac them, they will most likely let you keep it- it was quite late, anyway.

SprinkleOtter

On the topic of beneficial mistakes...

Back in 2007/8 I ordered a fairly large order from S@H, mostly on sale stuff, and one of the last Golden Guardians. It was either sent to the wrong address, or my postal deliverer managed to mess up the delivery. My neighbor had the brilliant idea to open it, even though it wasn't addressed to them, before giving it to me. Upon contacting S@H, I was refunded the order.

Chubbles

That's not really a mistake, if they sent you two on their own maybe that's a bit different (even then I'd probably notify them) but in this case you prompted them about the issue, so this one is on you

madforLEGO

'Mistakes that work in your favor' tend to be something that you do not report was a mistake even though you probably should, but again that gets into the whole 'ethics' of life and another huge argument waiting to occur.

ReesesPieces

something tells me the people who were about to share their experiences will be keeping it to themselves now.

SumoLego

^ Ha.  That's the truth!

Awhile back I ordered an X-Wing through the S@H catalog and it looking like an elephant sat on the box.  As it was a gift, I contacted Lego and sent photos of the pancaked box.  We went through the process of shipping it back (at my cost) and upon reciept, they sent a replacement, and three other sets totalling $50.00.

I went down to my local TRU and bought a bunch of buckets of the equivalent value and donated them to Toys For Tots.

That's the way to pay it forward.  I was very thankful for Lego being aware of their error, but also didn't think it right to be the sole beneficiary of their good will.

tallblocktoo

@SumoLego Nicely done!  

madforLEGO

SumoLego said:

^ Ha.  That's the truth!

Awhile back I ordered an X-Wing through the S@H catalog and it looking like an elephant sat on the box.  As it was a gift, I contacted Lego and sent photos of the pancaked box.  We went through the process of shipping it back (at my cost) and upon reciept, they sent a replacement, and three other sets totalling $50.00.

I went down to my local TRU and bought a bunch of buckets of the equivalent value and donated them to Toys For Tots.

That's the way to pay it forward.  I was very thankful for Lego being aware of their error, but also didn't think it right to be the sole beneficiary of their good will.

Yeah, but is that a 'mistake' or a shipping problem and CS being good to a customer who had a bad experience??

monkeyhanger

Tesco royally cocked up a good while back (3 or 4 years ago), there were a few people from here collecting multiple Tesco Direct orders that they knew they hadn't been charged for after an epic misprice on a Technic set, but felt it was OK because it was Tesco.

I placed some of those orders too, got charged but the goods were never available to me and so I chased refunds. I never did get my refund fully resolved, I got a goodwill payment for a different cock-up that just about covered the shortfall (but not my time and effort in chasing), but officially I never got a refund. Some of the companies are just as bad.

koshka

An almost free Grand Emporium from John Lewis after not one but two pacakaging disasters when the replacement turned up in even worse condition than the original. Their packaging still doesn't seem to have improved and I now tend to avoid ordering from them for home delivery.

CCC

^^ that's not right. The Tesco technic pick-up trucks were charged for. Tesco advertised and sold them for about 1/7 of the RRP.

chrisalddin

CCC said:

^^ that's not right. The Tesco technic pick-up trucks were charged for. Tesco advertised and sold them for about 1/7 of the RRP.

and this again shows why Tesco is in trouble.
good for us, not so good for Tesco.

Dad

CCC said:

^^ that's not right. The Tesco technic pick-up trucks were charged for. Tesco advertised and sold them for about 1/7 of the RRP.

You're correct about the tow truck but there were some big orders sent out that they didn't charge people for.

monkeyhanger

And I got charged for some I ordered and the sets never materialised, my orders were cancelled, but I didn't get my refunds. As Dad says, some orders were placed and honoured, but no money taken by Tesco.

SumoLego

madforLEGO said:

SumoLego said:

^ Ha.  That's the truth!

Awhile back I ordered an X-Wing through the S@H catalog and it looking like an elephant sat on the box.  As it was a gift, I contacted Lego and sent photos of the pancaked box.  We went through the process of shipping it back (at my cost) and upon reciept, they sent a replacement, and three other sets totalling $50.00.

I went down to my local TRU and bought a bunch of buckets of the equivalent value and donated them to Toys For Tots.

That's the way to pay it forward.  I was very thankful for Lego being aware of their error, but also didn't think it right to be the sole beneficiary of their good will.

Yeah, but is that a 'mistake' or a shipping problem and CS being good to a customer who had a bad experience??

Until it gets to my door, it's their responsibility.   I've never asked if there is QC process between Lego and their shipping companies, but I'm sure they keep track.  Contacting the shipping company directly may have gotten me a refund - or they may have directed me back to Lego CS.  Either way, the extra sets were a nice gesture - and I would have purchased them anyway.

I would consider the extra sets to be a 'mistake', as they didn't show up on the shipping invoice in the second package.  Moreso, I had no idea that they were coming.

Despite my being a bloodsucking attorney, doing the reasonable thing keeps my conscience clear.

SumoLego

Also, I had the bank pay me a dividend of $50.00.  But then I had to pay a doctor's bill of $50.00...

But if I can make it past Boardwalk, everything will be fine!

monstblitz

I mentioned it in another thread, but I almost got a Friends set for .30 instead of $30 because an error the cashier made.  Curse my honesty though, I corrected him.  I'm a big believer in karma and I'm sure I would have gotten screwed out of $30 somewhere down the road if I had taken the "bonus" discount. 

oldtodd33

^  I had that happen to me too. I was at Walmart buying a few small items and a new $200 bike for my daughter. The cashier rang everything up and then asked if I wanted the warranty for the bike and I said No. She cancelled the warranty and instead cancelled the whole bike transaction, then proceeded to tell me my total was $34. I tried explaining her mistake to her but she was having none of it. I had to get a manager to straighten her thinking out.

SumoLego

^ I have to admit, if someone wants to give me attitude when I'm trying to point out an error in my favor - then all bets are off!

And generally, the folks at TRU are not helpful.  I have been the beneficiary of the $0.03 super-clearance set at TRU.  But that's only because I know their policy when it comes those sets.  (They are supposed to honor the price.)

ChrisJThunder

Oh man ... I've got the story for the occasion :P

A long while ago I purchased a Lego Mindstorms NXT 2.0 during a 2X VIP Point season. A week later I got the NXT 2.0 and a couple days later I took a look at my VIP Point balance, where I had $30.00 worth of VIP points. So I bought a Lego set with the points (the LOTR Helms Deep Battle Back) and thought that was the end of it.

A couple days later, I got an email telling me I had #30.00 worth of VIP points! I checked my balance and it was telling me the same thing, so I bought a Lego set to see if I actually had all those points. They charged straight from my VIP points and all was good. It seemed fairly legit, and I was still kind of new to Lego's VIP services too.

And then a week later ... another email telling me I had #30.00 worth of points! At this point, I emailed Lego.com and told them what was going on and that there was a mistake. They never replied to that email, so I just went ahead and bought another set. Buy 'em if you got 'em, I guess. :P

This happened at least two or three times more (and several LOTR/Star Wars/City sets later) until I figured something was definitely wrong and enough was enough, so I contacted Lego.com. The next day, I got a reply from Customer Service that basically said "Hi Chris, we're sorry you were experiencing errors on our site! We have cleaned up your points balance and are offering you 600 VIP points to make up for the damage!"

 ... 600 points is worth $30.00 ...

That was the end of that story, one final Lego set later. Guess that's how Lego works - they apologize for accidentally giving you free stuff and make it up to you by giving you free stuff. :P Next time, though, that I get suspicious VIP points, I'm calling Lego and telling them there's a mistake.

Recce

A friend helped me bought below Blu-ray from Target when it was released and the first time I opened and pour out the content there's the disc and 1 set of minifigures. It's only a few months later when I did some tidying of the empty video games and Blu-ray boxes that I found out there was another set of minifigures stuck in the box! Needless to say after this incident I dug through all the empty boxes just to be sure...

SumoLego

I'd be looking for the blue-coat Bilbo!

Recce

SumoLego said:

I'd be looking for the blue-coat Bilbo!

Haha, that one confirmed only had 1 minifigure in the box!

Stvoyager04

When Lego put the Death Star 10188 online for pre order they incorrectly listed it as £199.99 instead of £274.99.

Thankfully they honoured the pre order price.  

Yodalicious

Recce said:

A friend helped me bought below Blu-ray from Target when it was released and the first time I opened and pour out the content there's the disc and 1 set of minifigures. It's only a few months later when I did some tidying of the empty video games and Blu-ray boxes that I found out there was another set of minifigures stuck in the box! Needless to say after this incident I dug through all the empty boxes just to be sure...

YOU GOT MY MINIFIGS!

But in all seriousness, I didn't get any in mine and had to contact Target to get them to send me a new one. The box hadn't been tampered with or anything; just was absent of minifigs.