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Bricksetters' Bricklink stores

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  • ColoradoBricksColoradoBricks Denver, CO, USAMember Posts: 1,640
    @dmcc0
    Italy, I had a package that didn't arrive, it was w/ tracking and insurance. When I filed a complaint, I was pointed to regulation that you can't ship toys to Italy unless they are made of wood, so I lost the claim. (https://pe.usps.com/text/imm/il_008.htm)

    France, too many issues related to custom, on 2 occasions NIB sets arrived open with some of the bags from the box also open, on 2 other occasions, the buyers refused the package because of the high cost of import fees.

    China, high percentage of paypal claims during my first few years as a seller.

  • AleyditaAleydita BelgiumMember Posts: 780
    @dmcc0
    Italy, I had a package that didn't arrive, it was w/ tracking and insurance. When I filed a complaint, I was pointed to regulation that you can't ship toys to Italy unless they are made of wood, so I lost the claim. (https://pe.usps.com/text/imm/il_008.htm)

    France, too many issues related to custom, on 2 occasions NIB sets arrived open with some of the bags from the box also open, on 2 other occasions, the buyers refused the package because of the high cost of import fees.

    China, high percentage of paypal claims during my first few years as a seller.

    Interesting to hear that they used the wooden toys rule to rule against your claim! I've seen this rule keep being mentioned but it doesn't affect me as an EU-based seller so never really looked into it. Seems an incredibly odd rule considering Italy has 2 of the largest ports in Europe where Chinese-made toys will be unloaded every day!

    Regards China, I was very nervous when I received my first order from there. Have since had over €1,000 in several small orders from there without any issue whatsoever, including repeat customers.
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    No orders to pack for the first time in weeks, staying in a couple hours before going out on Saturday was worth it. I got another payment just after I left, still not bad. I could catch up on sorting but also want to do some non LEGO stuff.

    One international package and a couple domestic have gotten returned, but no other mail problems. I think all my China orders have gone through a freight forwarder, which itself has gone well. Sometimes the mailer has started to tear, so I might use two layers of mailers and/or extra tape (the latter also protects against light rain)

    Wait 7 days before NPBing and another 7 to actually cancel - sometimes I forget and they get another few days, BL could be quicker. Just did a lot of copy/pasting of "No payment no contact". they all had quite a few negative feedback. I often just cancel when a buyer complains about even minimum S&H - once he negative feedbacked me, and I got that removed because of (mild) bad language, but I would've been screwed if he'd watched his mouth.

    TheFew
  • 2 more orders since 19th. Woohoo!
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    Added TLNM Volcano Garmadon and 2 N-POP Girl
    Most of my recent orders have included used parts from 10234, so that was apparently good for business, but I've had to do a lot of sorting right away.
  • KlintanKlintan SwedenMember Posts: 52
    Finally got my first order. :-) 

    Got my second as well but unfortunately that order was made by mistake so it got cancelled.
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    6 more N-POP Girl (now have 8 in stock), 7 Rocket Boy, parts from 12 Elf Girl. Slight price cuts on many CMFs.

    Got caught up Saturday  but soon was busy again.

    Already took a few days, it was before a long weekend, so I made a special effort. It's amazing how much quicker it goes when the parts are already sorted, I want to catch up on sorting without getting burnt out and without delaying current orders.

    Got a payment that didn't automatically mark the order as paid, not unusual, but I had 2 recent orders for that amount so I had to look at it carefully.
  • gunther.schnitzelgunther.schnitzel Member Posts: 92
    3 more orders since September 25th. Woohoo!
    TheFewKlintanSirBrickalotOfLegoLegogram
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    A #40178 (the new VIP promo set)
    3 more Rocket Boy (up to 10), parts from 3 Elf Girl
    Part out 5 #40161, 5 #40165
    1250 white 2x1 curved slope
    I'm afraid I'll never be fully caught up with orders

    TheFew
  • MAGNINOMINISUMBRAMAGNINOMINISUMBRA Member Posts: 977
    @Basta
    Whats the name of your Bricklink store?
  • BastaBasta Australia Member Posts: 1,259
    @Basta
    Whats the name of your Bricklink store?
    Brickscore
    http://brickscore.me/ 
    MAGNINOMINISUMBRA
  • BastaBasta Australia Member Posts: 1,259
    KingAlanI said:
    Got caught up Saturday  but soon was busy again.

    Already took a few days, it was before a long weekend, so I made a special effort. It's amazing how much quicker it goes when the parts are already sorted, I want to catch up on sorting without getting burnt out and without delaying current orders.
    @KingAlanI So are you listing parts before you part them out? If so, you don’t find this to be too much work when pulling orders? That would drive me crazy.


    In store news, I reached 127,000 parts in my store with the completion of my largest part out to date (24 copies of the Ultra agents HQ #70165). 

    If anyone happens to be interested in seeing what I’m parting out you can check my stores  Instagram account https://www.instagram.com/brickscoreau/ 

    Thanks
    KingAlanI
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    Basta said:
    @KingAlanI So are you listing parts before you part them out? If so, you don’t find this to be too much work when pulling orders? That would drive me crazy.

    Yes. It is too much work. It is driving me crazy.

    Maybe for my future part outs I'll sort first. Yet TLG packaging and BL inventories are pretty reliable so it isn't dishonest and I'd hate to wait when it takes long enoguh to sell a part as is.

  • TheFewTheFew EnglandMember Posts: 1,409
    @Basta WOW!
    KingAlanI
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    edited October 2017
    @basta Yeah, it would take less time overall. I know where they're supposed to be. I have a fairly easy time finding sorted parts by labeling the storage containers. I don't need to use notes on the website; I figure that would be clutter and interfere with consolidating when I add a part I already have in my inventory. Maybe it's more necessary for you, since you appear to have even more inventory than me. Next part out, some 40165 and 40161 in transit from [email protected], I will sort before listing, which will also be an incentive to finish sorting my current stockpile of those sets.

  • urieluriel CroatiaMember Posts: 186
    https://store.bricklink.com/vsimovic  20% off on bricks :)
  • elspankdogelspankdog TexasMember Posts: 403
    edited October 2017
    Looks like instant checkout is live on BL.

    If anybody knows how to arrange the order that shipping options show up on the checkout page for buyers, I'm all ears.  I have 3 options, USPS first-class, USPS priority, and Hold order open.  Not sure if BL is sorting by price or alphabetically, but in either case, "Hold order open" is showing up first in my list, and I would like it to appear last.
  • elspankdogelspankdog TexasMember Posts: 403
    Never mind, figured it out.  Had to change my hold order open to a manual invoice method.  Should have read the setup guide better.
  • AleyditaAleydita BelgiumMember Posts: 780
    Looks like instant checkout is live on BL.
    Already buggered :)
  • elspankdogelspankdog TexasMember Posts: 403
    Haha, has anybody received an order since setting up instant checkout?  I haven’t 
  • AleyditaAleydita BelgiumMember Posts: 780
    I made a test order in my own store if that counts :) Went through fine, just cancelled it at the PayPal stage.
  • elspankdogelspankdog TexasMember Posts: 403
    Yeah, that's as far as I went.  Some folks said they received payment without an order going through.  I didn't go far enough to see if that occurs.
  • elspankdogelspankdog TexasMember Posts: 403
    Ok, first order with auto checkout worked just like a BO order...so easy once you get the setup right
  • asrfarinhaasrfarinha Galway, IrelandMember Posts: 133
    Ok, first order with auto checkout worked just like a BO order...so easy once you get the setup right
    That's good to hear. I was thinking of letting the early-adopters test it out in the wild for a couple of weeks for all the bugs to be found and fixed. Might take the time to configure it this weekend.
  • koshkakoshka UK/SwedenMember Posts: 193
    I might still give it couple of weeks (although orders have dried up after a previously good week). The one time that I bought through BO I felt that I was overcharged for postage and it's the only time that I've ever contacted a seller to say so. They handled it well and refunded the difference. Not sure how the system will cope with Sweden's additional charge for letters over 3cm thick.
  • asrfarinhaasrfarinha Galway, IrelandMember Posts: 133
    koshka said:
    I might still give it couple of weeks (although orders have dried up after a previously good week). The one time that I bought through BO I felt that I was overcharged for postage and it's the only time that I've ever contacted a seller to say so. They handled it well and refunded the difference. Not sure how the system will cope with Sweden's additional charge for letters over 3cm thick.
    Some similar charge exists here in Ireland, where any package over 2.5cm is considered a packet instead of a large envelop, and postage price goes up considerably. BrickOwl has been dealing with it quite well, and only messed it up once or twice in more than 50 orders. You can always adjust the values so there's a bit of a margin to reduce the potential for problems.
    koshka
  • elspankdogelspankdog TexasMember Posts: 403
    Definitely some growing pains in dealing with missing catalog info (weight/dimensions) and how things are classified by default (weight vs volume).  Really need a bulk way to change the default status or see things that are missing catalog info in your inventory.  You can search for missing weights in your inventory but not missing dimensions.

    I'm a flat rate by weight shipper so changing all collectible minifigs and polybag sets to weight bound manually really sucks.  Should be a way to do that in one click or a universal setting.  I wouldn't have to change them if so many weren't missing dimensions.  Missing dimensions + item classified as volume bound = manual invoice trigger.  Same goes for instructions.  Perhaps this will finally drive me to stop selling those.

    I'll say this, BL was always proud of their database/catalog, but this kind of showed me they were missing quite a bit of info.  Missing just as much info as BO apparently.
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    My old computer bit the dust (perhaps literally as it overheated). Amongst other things, this is slowing down my store management, but I've been able to somewhat keep up using other people's computers. I need to print out shipping labels of course but I've also printed out order details for orders to complex to read off my phone screen. it helps that my store is relatively slow right now.
    Added a #30608 (the Kendo Lloyd promo from GameStop) and another N-POP Girl
  • elspankdogelspankdog TexasMember Posts: 403
    Is anybody getting notification emails for orders?  I get the paypal payment emails, but no order notifications from BL
  • AleyditaAleydita BelgiumMember Posts: 780
    Is anybody getting notification emails for orders?  I get the paypal payment emails, but no order notifications from BL

    Same here. I've installed the PayPal app on my phone which alerts me to an incoming payment.
  • DaraghDaragh IrelandMember Posts: 363
    Is anybody getting notification emails for orders?  I get the paypal payment emails, but no order notifications from BL
    I was not getting them and not getting many orders either, but tonight I am getting them again and also got 5 orders in the space of three hours, unheard of for me. 

    I have not gone near auto check-out as it seems to be in such a mess. I would really like to use it, but not before they get some of their issues sorted. It works so well on Brickowl. 
  • DaraghDaragh IrelandMember Posts: 363
    Separate question for any sellers that are on BO and BL, have you noticed a change in the split in volume of orders between the two sites, for the last month or more the swing has been away from BL toward BO, some days I get nothing from BL and 3 or 4 from BO. 
  • elspankdogelspankdog TexasMember Posts: 403
    Daragh said:
    Separate question for any sellers that are on BO and BL, have you noticed a change in the split in volume of orders between the two sites, for the last month or more the swing has been away from BL toward BO, some days I get nothing from BL and 3 or 4 from BO. 
    If things hold, this will be my first month that BO has outsold BL...slowest month of the year so far, but for the year, BO has held a pretty consistent monthly average while BL is very cyclical.  Different type of buyers?
  • koshkakoshka UK/SwedenMember Posts: 193
    I don't think that I've had any issues with BL order emails. I've had a couple of orders in the last 36 hours so it's hard to say whether the temporary slowdown was related to the checkout changes. At this time of year I tend to sell more on the auction sites so I'm going to focus on those until Xmas and then look more seriously at auto checkout. 
  • asrfarinhaasrfarinha Galway, IrelandMember Posts: 133
    Daragh said:
    Separate question for any sellers that are on BO and BL, have you noticed a change in the split in volume of orders between the two sites, for the last month or more the swing has been away from BL toward BO, some days I get nothing from BL and 3 or 4 from BO. 
    Same here. Last month BO surpassed BL both in number of orders and in "revenue". And this month that trend is continuing.
    Thinking about running a sale this weekend on BL, just to check if that has an effect.
  • TheFewTheFew EnglandMember Posts: 1,409
    Can you have the same stock listed on both BL and BO, and manage it automatically? Or if you sell on 1 platform do you have to manually adjust your stock on the other?
  • ColoradoBricksColoradoBricks Denver, CO, USAMember Posts: 1,640
    @TheFew, most sellers on both platforms are using http://www.bricksync.net/ for automatic synchronization
    kidatheart
  • TheFewTheFew EnglandMember Posts: 1,409
    @ColoradoBricks ; thanks! That's new to me. I will have to have a read!
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    From another LEGO Store visit - 2 N-POP Girl and parts from 2 Elf Girl
    Making progress on sorting #40161 What Am I? before I list them, #40165 Wedding Favor Set is very easy to sort when I get to it (they're easy to handle in and of themselves, and I have storage ready from parting those out before, though I often need to get out bigger containers for the increased quantity)
    9 40161, 6 40165 and a #40301 in hand but not listed, some more parts listed but not yet sorted
    Finished a couple small orders and made grand progress on the big one
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    I delisted the 48x48 baseplate from #10234 as I wouldn't be sure how to ship it - my bubblemailers aren't big enough, and boxes wide enough are too tall.
    32x32 baseplates are manageable in a gallon ziploc bag and a huge bubblemailer. So I listed a #10699.
    Got another large PAB cup of white 2x1 curved slope, so increased the quantity with the disclaimer "Count may be inexact on quantities above several hundred". I have some 3x5 bags filled with exactly 175, and putting together more sucvh bags is one of many things in my inventory management backlog.
    Also listed another #30608 and a #5004936

  • 1stflabuyer1stflabuyer Member Posts: 17
    Please do not ship baseplates in just a bubble mailer, they will bend and warp - all it takes is one box resting on them the wrong way.
    The best packaging I have received was wrapped in bubble wrap in a NEW pizza box. Second best was wrapped in foam (?) between two flat pieces of cardboard cut slightly larger than the baseplate. Both arrived in perfect condition.

    mak0137KingAlanIBumblepantsgmonkey76dutchlegofan50snowhitie
  • BastaBasta Australia Member Posts: 1,259
    edited October 2017
    Is anybody getting notification emails for orders?  I get the paypal payment emails, but no order notifications from BL
    I only setup instant checkout yesterday, I’ve had two orders since. I got the BL notification email for the first order but not for the second. I have PayPal notification on already so it wasn’t an issue. 

    It’s only two orders, but both of those were correct as far as postage charged etc. Not having to send an invoice is great, one less step I need to worry about.
  • Switchfoot55Switchfoot55 The Northwest, USAMember Posts: 1,388
    ^^I prefer my baseplates shipped in USED pizza boxes. Preferably with an extra slice or two still in there. 
    sid3windrdavetheoxygenmanasrfarinhagmonkey76mithridate
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,825
    edited October 2017
    Good to know, hadn't thought of pizza boxes for wide but not too tall. But it's hard to reuse those, I don't sell enough baseplates to stock up on them new, and box weight adds to shipping cost.
    For the one 32x32 I have sold, I heard no complaints

    Added 3 more 30608, total of 5, I think that's all I'll be able to get of those
  • 1stflabuyer1stflabuyer Member Posts: 17
    To get NEW pizza box, just ask at the pizza place - they will gladly give you 1.
    KingAlanI
  • VorpalRyuVorpalRyu AustraliaMember Posts: 2,208
    KingAlanI said:
    My old computer bit the dust (perhaps literally as it overheated). Amongst other things, this is slowing down my store management, but I've been able to somewhat keep up using other people's computers. I need to print out shipping labels of course but I've also printed out order details for orders to complex to read off my phone screen. it helps that my store is relatively slow right now.
    Added a #30608 (the Kendo Lloyd promo from GameStop) and another N-POP Girl
    Hate to think how much trouble that is causing you, when our old Laptop died a couple of months ago, it completely screwed me over & I'm not even running a BrickLink store. I'm still trying to find a Windows 7 disc so I can get everything running the way I had it on the old machine (the machine was meant to be windows 8 machine, but when I powered it up there was windows 10 staring back at me).
    KingAlanIxiahna
  • TheFewTheFew EnglandMember Posts: 1,409
    Out of interest, what feedback rates do people typically get? At the moment around 60% of my Customers leave me feedback, the other 40% don't nor do they mark the deal complete.

    How could I improve these returns?

    Thanks for you thoughts/
  • ColoradoBricksColoradoBricks Denver, CO, USAMember Posts: 1,640
    @TheFew , I would just let it go. Harassing buyer for feedback is never good, some bribe with coupons. If you think 60% is low on BL, wait to see what it is on BO, it hovers at about 25%...
    TheFew
  • TheFewTheFew EnglandMember Posts: 1,409
    @ColoradoBricks ah ok! I must just be very nice as I ensure all the purchases I make have feedback and are set to complete :-)
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