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I actually lucked out, walked into the Lego store this weekend on Sunday, they were sold out, but someone had one on "hold" in the back, but had not picked it up in a few days, so they sold it to me. :)
Tex get your credit card out again.
I just looked again, it has been changed to "call to check product availability".
But it did work for a little while. :)
I just got the "the demand for this product exceeded expectations..yadda yadda...your order is cancelled " e-mail.
Drat it all.
Maybe start a list of who has had orders shipped/cancelled and the time of the order:
Nov 25 @ 8:54am - order cancelled Nov 29th
Nov 25 @ 4:57pm - order shipped Nov 28th
Nov 29 @ 08:00am - order in process
This is why I bought both in store and online, no way to know if the online orders are going to ship. I had already bought two IF from [email protected], but when I walked in on Sunday and there was one sitting there, I didn't think twice, grabbed it and bought it, just in case. :)
Last year, they sent me a set that arrived loose in the box (the plastic came off and pieces were everywhere). In the meanwhile, it sold out at [email protected] I called them about it and their rep searched their B&M store inventories and had one of the stores directly ship me another. Unfortunately, they sent me the wrong set. So, another rep searched their stores again and had them directly ship me another. Again, it was the wrong set, so another rep searched again and I was finally shipped the correct set. I offered to ship the other sets back, but they told me they were mine for my trouble. And get this...they also added $15 in VIP dollars (not points, but dollars) to my account. TLG has one of the best CS departments out there in my opinion.
Since it's not sold out, how could they cancel my order ?
I received an email stating the IF that I ordered was out of stock, and when I checked my order status, it said 'backordered'
Don't think that just because it is on the web site, they actually have any left... I suspect they will be sending out a LOT of cancel order e-mails...
Yea, the recent sales have made me feel that way as well...
I must admit that this site doesn't help me resist temptation. Everytime I think I'm done buying, somebody posts another good sale. It's like a bunch of alcoholics saying they are going to quit drinking...oh, but by the way somebody is buying rounds for everybody next door. I guess I'm just a legoholic...sigh.
My IF came in today and it was apparently cut open by a box cutter prior to shipping it to me. My wife and I were going to build it anyway as a evening project once the kiddos were in bed, so no big deal. Just glad to have it at a good price. I probably would have returned it if I planned on selling it or had paid full price for it. If it happens to be missing any pieces, I will contact lego to have them send me the missing pieces, so no biggie.
I can see Wal-Mart, TRU, or Amazon doing that as they are independent, but not Lego.
I suspect you'd have better luck going directly to the store, especially if you have a relationship with the store employees.
Brent